Moovers Mobility Lovers Reviews 460

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 128 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the efficiency and smoothness of the rental process. Many people appreciate the helpful, polite, and professional staff, often describing them as accommodating and friendly. The quality of the cars is frequently mentioned, with consumers noting they are clean, well-maintained, and often in new condition. However, some customers also noted issues with the location, specifically regarding finding the car or the drop-off spot. A few other people also felt that the staff could be rude or that there were attempts at upselling. There were also isolated reports of long waiting times for airport pickup.

What people talk about most

Service

People report positive experiences with service. Customers consistently praise the efficiency and... See more

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the staff for being friendly,... See more

Product

Reviewers highlight positive aspects of the product, with many customers praising the excellent condition of... See more

Location

Users describe ambiguous interactions with location. Many customers appreciate the convenience of the offices... See more

Quality

Consumers find quality to be positive. Many reviewers consistently praise the excellent condition of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Moovers has now become my default hire company in Spain. Booking process very easy, staff always friendly and helpful. Return process easy. Transport to and from airport is frequent. The WhatsApp comm... See more

Company replied

Rated 5 out of 5 stars

Best rental company I've ever had, 4 times already. Three times in Alicante and now for the first time on Mallorca. Good selection of well kept cars, very clear and transparent all-in pricing, just tw... See more

Company replied

Rated 5 out of 5 stars

Hired a car from Moovers recently. Paid for highest level of covers when booking to avoid a credit card security deposit (as we not dot have credit cards). Paid around £3 a day extra to have a Mercede... See more

Company replied

Rated 5 out of 5 stars

I don’t write reviews often, however, Moovers is one of the best car rental companies which you can use. Friendly (personal!) service, clear instructions, they inspect the car before (they m... See more

Company replied


Company details

  1. Car rental company

Written by the company

ES : Moovers Mobility Lovers somos el Rent a Car de la tranquilidad y la confianza. Encontrarás nuestras oficinas en el Aeropuerto de Alicante y en Dénia. Reserva con nuestra Tarifa Infinity , con seguro a todo riesgo y kilómetros ilimitados, para viajar sin preocupaciones con vehículos nuevos y premium. Puedes consultar todos las ofertas y condiciones en nuestra web, www.moovers.es. Elige entre más de 200 coches, y conduce el coche que elijas gracias a nuestros modelos garantizados. Gestiona todas tus reservas a través de la web, o por teléfono o WhatsApp, ¡como tu prefieras! Ven a visitarnos y recoger tu vehículo de 07:00 a 23:00 . GB : Moovers Mobility Lovers , we are a Car Hire focused in transparency, honesty and give you a piece of mind. You will find our office at Alicante Airport and Dénia. Hire your car with our Infinity Rate , a full package with unlimited millage and fully comprehensive insurance, made to travel hassle-free. You can find out more about our offers and terms and conditions on our website, www.moovers.es You will be able to chose between our more than 200 cars and drive the vehicle you have selected. Manage all your booking online, by phone or WhatsApp, up to you! Come to visit us and pick up your car from 07:00 to 23:00 .


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

460 reviews

5-star
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1-star

Replied to 52% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Hired a car and it was a lovely little…

Hired a car and it was a lovely little Cleo, super clean and comfortable, very good staff super helpful, Lucus was very friendly and Jesus was also very helpful with my return, all handled soo smoothly no issues.

11 April 2026
Unprompted review
Rated 5 out of 5 stars

Great company

Great company, hired a car for 5 days, great staff, Lucas was very helpful, and the what's app really helped with any questions too. We will be re using them. Thank you very much

11 April 2026
Unprompted review
Rated 5 out of 5 stars

Arrived promptly when messaged.I went…

Arrived promptly when messaged.I went round the car with the attendant and took photos of the car, she asked me to point out any damages, the photos were then sent to my email.
I was very pleased with the car and returning it was easy.
First rate service, as this was my first time using them, I would definitely use them again.

11 April 2026
Unprompted review
Rated 5 out of 5 stars

This is the second time I have used…

This is the second time I have used Moovers in the last year and I can highly recommend them to anyone. Anna was incredibly accommodating and quick to check the car over and take me to the airport for my flight. See you again soon! 😊

11 April 2026
Unprompted review
Rated 5 out of 5 stars

Best experience

Never had such an easy rental procedure before. I was not sure of the keyless transaction before but it was a very smooth procedure and the customer service was available at short notice via whatsapp. We received a very new car. Everything was very good.

10 April 2026
Unprompted review
Rated 5 out of 5 stars

Jesus and all the team at Moovers have…

Jesus and all the team at Moovers have been excellent. They check the car both out and in with you to agree details of any damage, not like other hire companies who seem to want to catch you out so that they can charge extra damage fees. The car was in excellent condition and very clean. Pick up and drop off at the airport were also fast and efficient.
Will definitely use Moovers again.
Highly recommended

4 April 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

I’ve never done a ‘contactless’ pick up before so was a little unsure how it would work. We filled in the form a week or so before departure and emailed details of the second driver who was included on the policy we had chosen, as was full insurance, so no excess to worry about. Arrived in Mallorca after a 3 hour delay but on arrival there was a WhatsApp and an email with clear instructions (NB you will need to have data in order to unlock the car). It took us a little while to find the car because unfortunately the spaces in the car park did not have numbers, but that was not a problem (and was still far quicker than queueing up at an office). When we arrived at the car, the unlock code had timed out however I WhatsApp’d and had a reply within one minute with a new link and it was easy from there on in. The car park exit ticket and key were in the glove box as promised (you do have to pay the parking charge to leave the car park). The car itself was pristine – we were very happy with our choice.
On returning to the airport car park, I had not had any message with instructions on how to lock the car, however I WhatsApp’d and within a few minutes I received a response with a new code. Overall much much quicker than having to queue up at an office and I would definitely use them again.

1 April 2026
Unprompted review
Rated 5 out of 5 stars

Very simple collection and drop off

Very simple collection and drop off. Would definitely use again. Nice up grade on car as well which was a nice surprise.
Took all the faff of waiting at a desk after our flight, we were on the road in minutes after collection of our bags.

2 April 2026
Unprompted review
Rated 1 out of 5 stars

Your response to my last review

Ref: Your response to my last review "False information given about insurance." You clearly did not understand my review. I didn't say I disagreed with your terms. I said that we were given false information about them in an attempt to get us to pay for expensive insurance we didn't need. Specifically, even though according to your terms if we didn't take out additional insurance we would only be liable for the 1000 euros excess, we were told we would be potentially liable for the full cost of replacing the car.

16 March 2026
Unprompted review
Rated 1 out of 5 stars

Reply from Moovers Mobility Lovers

Reply from Moovers Mobility Lovers

An hour ago
Hi Kevin: we're sorry you disagree with our terms. Our job is always to keep the customer informed, but we don't force anyone to purchase additional insurance. Best regards, the Moovers team.

I was told that my Discover Cars insurance wasn't valid. I was lied to and given the hard sell. €160 for 6 days. The man should be sacked. Your idea of keeping the customer informed is actually to commit fraud.

31 March 2026
Unprompted review
Rated 5 out of 5 stars

We had an excellent experience with…

We had an excellent experience with this service. We hired a car for three weeks, and everything was handled smoothly from start to finish. The pick-up and drop-off process was efficient and well-organized.
Lucas was particularly helpful—he answered all our questions and made sure everything went seamlessly.
We will definitely use this service again and highly recommend it to others.
Regards, Darren

31 March 2026
Unprompted review
Rated 5 out of 5 stars

I have rented many times with Moovers…

I have rented many times with Moovers and I have never had a bad experience with them. Their cars are new and clean. We always hire their own insurance for our safety and the safety of my family. They also have an amazing staff.

28 March 2026
Unprompted review

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