Morguard Building Surveyors Reviews 

320
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 61 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated team for their exceptional professionalism, outstanding helpfulness, and consistently friendly attitude displayed throughout the entire property survey process. Individuals seeking guidance note that the staff goes above and beyond to ensure smooth interactions and reliable support. Reviewers consistently highlight the remarkably prompt communication, efficient scheduling, and incredibly detailed surveys that provide clear insights and thorough property assessments. Many people also deeply appreciate the supportive phone calls conducted both before and after inspections, which help discuss findings and address specific concerns. Consumers feel fully informed and confident moving forward thanks to these clear explanations and prompt document deliveries.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting the exceptional knowledge and... See more

Service

Customers consistently note positive experiences with service, highlighting thorough and professional house... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting clear communication, helpful... See more

Response time

Customers had positive experiences with response time, highlighting prompt communication, quick support, and... See more

User experience

Reviewers highlight positive aspects of user experience, noting that the entire process is smooth,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Can't recommend Morguard highly enough - I want them to sort out every part of my life, they're that good!! This was my 2nd time using them - both times it's been an exceptional service. Rosanna is so... See more

Company replied

Rated 5 out of 5 stars

I'm very happy with the service I received at Morguard. It's family run business that cares about their customers. Rosanna was very proactive in arranging the survey at the next available day. I had... See more

Company replied

Rated 5 out of 5 stars

I am glad I chose this company to help me with the survey of my flat. It was slightly more expensive than the other firms but it indicated a more thorough approach. Most other surveyors I checked... See more

Company replied

Rated 5 out of 5 stars

We engaged the Morguard team for a Level 3 survey and were really impressed with the diligence and knowledge that they brought to the work. Gianni was extremely professional and lovely to work with an... See more

Company replied


Company details

  1. Building Inspector
  2. also in
  3. Chartered Surveyor
  4. Home Inspector
  5. Property Surveyor
  6. Surveyor

Written by the company

Morguard Building Surveyors is an independent surveying practice based in Southeast London. Covering all areas of London, Kent, Sussex, Surrey, Berkshire, Hertfordshire and Bedfordshire we offer bespoke and in-depth local residential Level 2 and Level 3 reports that give a detailed summary highlighting the issues which require attention or further investigation. In order for these reports to be tailored to your individual needs we will speak to you prior to any inspection so we can understand any concerns you may have and gauge your level of understanding within the construction industry. Our main aim is to make what is already a highly stressful process a little less stressful. Our mature and experienced team, both in the office and in the field, will provide you with the level of reassurance and professional service to help you assess the risks and opportunities related to your purchase. We believe customer service is as important as the product we deliver. That is why we offer a service that goes above and beyond. Whether you are a seasoned purchaser or a first-time buyer, Morguard Building Surveyors will make sure you have all the information you need to make that all important informed decision. Listen to our Technical Director and Senior Surveyor - Guy Abbott - being interviewed on FIX Radio by Mark Millar informing listeners about the pitfalls of flipping properties and what all buyers should look out for when purchasing a property. Copy this link to listen to the podcast https://podcasts.apple.com/gb/podcast/what-to-watch-out-for-when-acquiring-property-to-flip/id1702489349?i=10006523833


Contact info

4.9

Excellent

TrustScore 5 out of 5

320 reviews

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4.9

All reviews

(320)

53 reviews in the last 12 months

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Rated 5 out of 5 stars

Great first-time buyer experience.

Great first-time buyer experience.

Rosanna was super responsive over email, very helpful answering questions and kind enough to return our payment first time round as we worked through a title deed issue and delayed the survey.

Everything was booked directly with our estate agent and we were offered a pre-survey call despite a cancellation meaning our survey was brought forward. Guy phoned straight after the survey was completed and we spoke for around 30-40 minutes, discussing findings and some history about the area (V2 impact at the end of the road?!). Guy gave plenty of chances to ask questions and most importantly, the information he gave was clear, simple and provided an honest assessment of the flat.

The final report came within three working days and gave us all the information that we were looking for. We're really pleased that we've been able to make an informed decision about our next steps.

We'll continue to use Morguard as we carry on looking for our first home :)

7 April 2026
Unprompted review
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Reply from Morguard Building Surveyors

Thank you for sharing your experience with us Robert. I'm glad you were happy with the service. We wish you all the very best and look forward to working with you again in the future. Guy, Rosanna and the MBS Team.

Rated 5 out of 5 stars

Fantastic service!

We had a fantastic experience with Morguard - Rosanna is very helpful and was fast to get back to us and organise the visit. The surveyor, James, has been really attentive, he called us before the visit to discuss our main concerns, as well as after, to let us know his thoughts. The report was sent within a few days as promised and was very detailed. Would recommend!

30 March 2026
Unprompted review
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Reply from Morguard Building Surveyors

So glad you had a good experience with us Giorgia. It was a pleasure working with you and we wish you all the very best with your purchase. James, Rosanna and the MBS Team.

Rated 5 out of 5 stars

Excellent service

Excellent service, quick responses and a very thorough report. Would happily use them again.

7 March 2026
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Reply from Morguard Building Surveyors

Hi Kristina - thank you for leaving us this review. We really appreciate it. All the very best and we hope to work with you again. Guy, Rosanna and the MBS Team.

Rated 5 out of 5 stars

I have nothing but good things to say…

I have nothing but good things to say about Morguard. Gianni was very thorough and took the time to explain the process and his findings. Thank you!

10 March 2026
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Reply from Morguard Building Surveyors

Thank you Grace - we truly appreciate you taking the time to leave us this review. Glad you were happy with the service and especially Gianni. We wish you all the very best. Gianni, Rosanna and the MBS Team.

Rated 5 out of 5 stars

We used Morguard for a second time in…

We used Morguard for a second time in surveying a house. Just like the first time, it was a fantastic service. Rosanna was clear with pricing and timetables. She was so friendly and professional.
Highly recommended

22 December 2025
Unprompted review
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Reply from Morguard Building Surveyors

Thank you for leaving us this review. We wish you all the best with your purchase. Rosanna and the MBS Team.

Rated 5 out of 5 stars

Very happy with the survey and overall experience

I'm very happy with the service I received at Morguard. It's family run business that cares about their customers.
Rosanna was very proactive in arranging the survey at the next available day.
I had a phone call before the survey with Gianni which was very helpful as I was given time to explain my concerns. I had another call after the survey which helped me to understand the big picture and main defects. The report itself was very detailed and contained estimated costs to repair defects which I found very valuable.

3 March 2026
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Reply from Morguard Building Surveyors

We are so pleased you had a great experience with us. We love what we do and our reward is when our clients see that too. Thank you for sharing. We wish you all the very best Adam and look forward to working with you again in the future. Gianni, Rosanna and the MBS Team.

Rated 5 out of 5 stars

Excellent professional company

Excellent report that highlighted a lot of hidden issues with the house that many survivors wouldn’t have picked up on.
Saved us buying a bad house which looked lovely on the surface.

27 February 2026
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Reply from Morguard Building Surveyors

Thank you for taking the time to leave us this review Neil. We really appreciate it. All the best, Guy, Rosanna and the MBS Team.

Rated 5 out of 5 stars

Incredible level of detail

Incredible level of detail!
Quick turn around, booked for just a couple days after calling.
Our surveyor, Guy, went into an incredible amount of detail and you could tell that really cared about investigating the property.
Will definitely be using Morguard again in the future

20 January 2026
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Reply from Morguard Building Surveyors

We appreciate you leaving us this feedback Max. We wish you all the best with your purchase. Guy, Rosanna and the MBS Team.

Rated 5 out of 5 stars

Great people to deal with

Great people to deal with. Kept me informed after looking at the property and discussed the report when produced. Kept to the promised time for delivery of the report. Thanks

26 January 2026
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Reply from Morguard Building Surveyors

Thank you Kenan - it was a pleasure working with you. I am pleased you were happy with our service on both occasions. We wish you all the best with your purchase and hope to work with you again in the future. Jack, James, Rosanna and the MBS Team.

Rated 5 out of 5 stars

Fantastic communication and thorough reports

Had an L3 survey done on a property in Clapham South. Communication was excellent throughout. Our surveyor Tom was very knowledgeable. We had a pre inspection phone call to highlight possible defects as well as two post inspection phone calls to answer any questions I had about the report. He was able to break things down to be easily understood. The report is also extremely detailed. Would recommend to all.

2 January 2026
Unprompted review
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Reply from Morguard Building Surveyors

Thank you for taking the time to leave us this great feedback Cletus! It was a pleasure working with you. We wish you all the very best. Tom, Rosanna and MBS Team.

Rated 5 out of 5 stars

Brilliant experience

Outstanding experience. Clear communication, friendly, professional and delivered a thorough report quickly. Couldn’t be happier with the service and would recommend.

19 January 2026
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Reply from Morguard Building Surveyors

Thank you Briony! We really appreciate you taking the time to leave us this review. We wish you all the very best with your purchase. Tom, Rosanna and the MBS Team.

Rated 5 out of 5 stars

Great clear communication

Great clear communication, felt like I was listened to, report is very thorough and well written.

26 January 2026
Unprompted review
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Reply from Morguard Building Surveyors

Thank you Helen - we appreciate you taking the time to leave us a review. All the very best. The MBS Team.

Rated 5 out of 5 stars

True excellence

I’ve used Morguard’s Building Surveyors on two separate occasions, and I truly couldn’t recommend them highly enough.

From start to finish, the experience was outstanding. The team is exceptionally responsive, helpful, accommodating, and friendly, while maintaining a level of professionalism that inspires real confidence.
Both times, the surveys were carried out thoroughly and with great attention to detail. The resulting reports were extremely comprehensive, clearly explained, and thoughtfully structured, providing not only a clear assessment but also practical insights that were easy to understand and genuinely useful. Turnaround times were impressively quick, with the reports delivered promptly after the site visits, which made the entire process feel efficient and stress-free.
What really set Morguard apart, however, was their availability and willingness to help. Any questions I had - before or after receiving the reports - were answered patiently and clearly, and I never once felt rushed or dismissed. It was reassuring to know that support didn’t end once the report was delivered.

A particular thank you goes to Rosanna, who made the entire process seamless from the initial booking through to the very last interaction. Her organisation, clarity, and approachability ensured everything ran smoothly, and her support made what can often be a daunting process feel straightforward and manageable. Thanks to her and the wider team, my experience with Morguard’s Building Surveyors was nothing short of excellent and I couldn't recommend them enough.

24 June 2025
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Reply from Morguard Building Surveyors

Thank you for this wonderful feedback Catia - it has been an absolute pleasure working with you on both occasions. Hopefully potential clients can see we are more than just 'Surveyors'. We take pride in our work and each client gets our undivided attention. I am so pleased you got to experience our service and took the time to share this here. We wish you all the very best. Gianni, Rosanna and the MBS Team.

Rated 5 out of 5 stars

a thorough survey.

a thorough survey.

31 December 2025
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Reply from Morguard Building Surveyors

Thank you for leaving us a review Charlie. Really appreciate it. All the best.

Rated 5 out of 5 stars

Gianni was very knowledgeable and…

Gianni was very knowledgeable and generous with his advice on the phone, he quickly understood what information I needed and took the time to discuss his thoughts in detail. Rosanna was also very helpful. Many thanks to both!

9 January 2026
Unprompted review
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Reply from Morguard Building Surveyors

Thank you Kristin - we truly appreciate you taking the time to leave us a review. We wish you all the best. Gianni, Rosanna and the MBS Team.

Rated 5 out of 5 stars

Super helpful!

Gianni was super helpful, even taking a video call whilst he was on holiday to help resolve our issue with damp. I couldn't recommend Rosanna and Gianni highly enough.

29 December 2025
Unprompted review
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Reply from Morguard Building Surveyors

Thank you so much Andrew - all the best. You know where we are should you need anything else. Gianni, Rosanna and the MBS Team.

Rated 5 out of 5 stars

I just had a Level 3 house survey done…

I just had a Level 3 house survey done by Morguard, and I'm absolutely thrilled with the service. The whole experience was seamless, professional, and very detailed from beginning to end. Tom, my surveyor, was exceptional—his expertise, friendliness, and attention to detail were impressive. He made sure to clearly explain his findings and patiently addressed all my queries. The final report was comprehensive, well-organized, and arrived promptly. I now have greater confidence in proceeding with my property purchase, all thanks to Tom and the Morguard team. Definitely recommend!

21 December 2025
Unprompted review
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Reply from Morguard Building Surveyors

Thank you for sharing your experience with us Dale - we truly appreciate it. Glad we were able to help. We wish you all the best with your purchase. Tom, Rosanna and the MBS Team.

Rated 5 out of 5 stars

Excellent service

Excellent service, very informative pre- and post-survey calls and a very in-depth report. Great, quick and friendly service throughout.

8 December 2025
Unprompted review
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Reply from Morguard Building Surveyors

Many thanks for leaving us a review Clemens - we wish you all the very best. The MBS Team.

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