Morguard Building Surveyors Reviews 

320
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 61 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated team for their exceptional professionalism, outstanding helpfulness, and consistently friendly attitude displayed throughout the entire property survey process. Individuals seeking guidance note that the staff goes above and beyond to ensure smooth interactions and reliable support. Reviewers consistently highlight the remarkably prompt communication, efficient scheduling, and incredibly detailed surveys that provide clear insights and thorough property assessments. Many people also deeply appreciate the supportive phone calls conducted both before and after inspections, which help discuss findings and address specific concerns. Consumers feel fully informed and confident moving forward thanks to these clear explanations and prompt document deliveries.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting the exceptional knowledge and... See more

Service

Customers consistently note positive experiences with service, highlighting thorough and professional house... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting clear communication, helpful... See more

Response time

Customers had positive experiences with response time, highlighting prompt communication, quick support, and... See more

User experience

Reviewers highlight positive aspects of user experience, noting that the entire process is smooth,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Can't recommend Morguard highly enough - I want them to sort out every part of my life, they're that good!! This was my 2nd time using them - both times it's been an exceptional service. Rosanna is so... See more

Company replied

Rated 5 out of 5 stars

I'm very happy with the service I received at Morguard. It's family run business that cares about their customers. Rosanna was very proactive in arranging the survey at the next available day. I had... See more

Company replied

Rated 5 out of 5 stars

I am glad I chose this company to help me with the survey of my flat. It was slightly more expensive than the other firms but it indicated a more thorough approach. Most other surveyors I checked... See more

Company replied

Rated 5 out of 5 stars

We engaged the Morguard team for a Level 3 survey and were really impressed with the diligence and knowledge that they brought to the work. Gianni was extremely professional and lovely to work with an... See more

Company replied


Company details

  1. Building Inspector
  2. also in
  3. Chartered Surveyor
  4. Home Inspector
  5. Property Surveyor
  6. Surveyor

Written by the company

Morguard Building Surveyors is an independent surveying practice based in Southeast London. Covering all areas of London, Kent, Sussex, Surrey, Berkshire, Hertfordshire and Bedfordshire we offer bespoke and in-depth local residential Level 2 and Level 3 reports that give a detailed summary highlighting the issues which require attention or further investigation. In order for these reports to be tailored to your individual needs we will speak to you prior to any inspection so we can understand any concerns you may have and gauge your level of understanding within the construction industry. Our main aim is to make what is already a highly stressful process a little less stressful. Our mature and experienced team, both in the office and in the field, will provide you with the level of reassurance and professional service to help you assess the risks and opportunities related to your purchase. We believe customer service is as important as the product we deliver. That is why we offer a service that goes above and beyond. Whether you are a seasoned purchaser or a first-time buyer, Morguard Building Surveyors will make sure you have all the information you need to make that all important informed decision. Listen to our Technical Director and Senior Surveyor - Guy Abbott - being interviewed on FIX Radio by Mark Millar informing listeners about the pitfalls of flipping properties and what all buyers should look out for when purchasing a property. Copy this link to listen to the podcast https://podcasts.apple.com/gb/podcast/what-to-watch-out-for-when-acquiring-property-to-flip/id1702489349?i=10006523833


Contact info

4.9

Excellent

TrustScore 5 out of 5

320 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.9

All reviews

(320)

53 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service and expertise and took…

Great service and expertise and took the time to explain the findings of their detailed report. Thank you.

3 May 2025
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Reply from Morguard Building Surveyors

Thank you for taking the time to leave us a review Andrew - we really appreciate it. We wish you all the very best. Ed, Rosanna and the MBS Team.

Rated 5 out of 5 stars

Absolutely excellent survey and experience

From beginning to end we were so impressed by the attention to detail and the amount of time that was dedicated to the survey and the very impressive and lengthy report. The value for money really is 10/10. We would highly recommend and be using again.

26 April 2025
Unprompted review
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Reply from Morguard Building Surveyors

Thank you so much for this wonderful review Grace - we truly appreciate it. We have thoroughly enjoyed working with you and wish you all the very best. Gianni, Rosanna and the MBS Team.

Rated 5 out of 5 stars

Brilliant service a communication from…

Brilliant service & communication from Tom and Rosanna at MBS - I'm a nervy first time buyer, and alongside a super detailed and very in depth L3 survey, Tom allowed me to get in touch on multiple occasions post report to discuss certain aspects of his findings, which he was not obliged to do. Highly recommend.

7 May 2025
Unprompted review
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Reply from Morguard Building Surveyors

Thank you for leaving us this great feedback Cleo - we truly appreciate it. Glad you enjoyed using our service. We wish you all the very best with your purchase. Tom, Rosanna and the MBS Team.

Rated 5 out of 5 stars

Highly Reccomended RICS Surveyor Tom -Morguard Building Surveyor

Morguard BS quote was very competitive and above all an exceptional customer service by Rosanna who provided all relevant information and bespoke requirements for my survey. The booking was made efficiently and demonstrated fantastic communication in organising the survey with the estate agents.
the survey was conducted By RICS Mr Tom who was very professional ,experienced and kept us informed about his procedure prior to survey and also welcomed our queries before and after the survey .The survey document was very comprehensive and equipped us with all the information for our purchase. We highly recommend this firm and would not hesitate to use them in future.

14 April 2025
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Reply from Morguard Building Surveyors

Thank you for this glowing review Keith - it has been an absolute pleasure working with you. We are glad we were able to help and hopefully make the whole process a little less stressful now that you are armed with all the information you need. We wish you all the very best. Hope to hear from you in the future. Tom, Rosanna and the MBS Team.

Rated 5 out of 5 stars

Excellent and speedy service by…

Excellent and speedy service by Morguard. Report was thorough and top communication from Rosanna and Tom.

8 April 2025
Unprompted review
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Reply from Morguard Building Surveyors

Thank you for the review Nick - we appreciate it. All the best for the future. Tom and the MBS Team.

Rated 5 out of 5 stars

Exemplary

Competent,flexible in timing,professional with a human face.Both Rosanna in the office and Simon on site were exemplary in the service they provided.If all parties in the conveyancing process delivered the same level of service it would be a much less stressful experience.Good on you!

4 April 2025
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Reply from Morguard Building Surveyors

Thank you for the feedback Alan - we truly appreciate it. Glad we could help. We wish you all the very best. Simon, Rosanna and the MBS Team.

Rated 5 out of 5 stars

L3 survey on a flat

I got an L3 survey on a flat I'm buying. Maybe a little overkill but I wanted to be safe. Ed from Morguard called me pre and post survey to walk me through what he was going to look for and what he found, and went above and beyond offering to look at the building's management pack and discuss any other issues more thoroughly. They delivered the report 4 days after the survey, are quick and efficient in responding, and are just generally nice people to interact with. Would highly recommend!

9 April 2025
Unprompted review
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Reply from Morguard Building Surveyors

Thanks for taking the time to leave us this great feedback Daniela - we really appreciate it. Glad we could help. We wish you all the very best. Ed, Rosanna and the MBS Team.

Rated 5 out of 5 stars

Expert knowledge

Expert knowledge, Gianni provided great support for me with detailed explanation of my report and gave clarification where I was confused, highly recommended.

31 March 2025
Unprompted review
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Reply from Morguard Building Surveyors

Thank you Jakub - appreciate the review. All the very best.
Gianni and the MBS Team.

Rated 5 out of 5 stars

Very professional service

Very professional service. Rosanna and Ed were friendly and polite, making the entire process incredibly straightforward. Would definitely use them again!

19 February 2025
Unprompted review
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Reply from Morguard Building Surveyors

Thanks Angelo - we are glad we could help. We look forward to working with you again sometime in the future. All the very best. Ed, Rosanna and the MBS Team.

Rated 5 out of 5 stars

High quality service - Full Survey

I can't recommend MBS highly enough! Fantastic team! Rosanna was super efficient at organising the survey and Guy brought a wealth of knowledge. This was exactly what we need to give us reassurance on our new home. Guy did a thorough job. The level of service, attention to detail and patience in answering our questions was exactly what we needed. Thank you to the team and I will definitely use the service again and recommend MBS to others.

17 March 2025
Unprompted review
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Reply from Morguard Building Surveyors

Thank you for taking the time to leave us this great feedback Manthan. It made our day. We are so glad you were happy with our service. We wish you all the very best and we look forward to working with you and your friends and family in the future. Rosanna, Guy and the MBS Team.

Rated 5 out of 5 stars

Fantastic service

Fantastic service and great communication! James, our surveyor, was really good and always available to chat through any questions on the phone.

27 February 2025
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Reply from Morguard Building Surveyors

Thank you Dylan - we really appreciate your feedback. We wish you all the best with your purchase. Best wishes from Rosanna, James and the MBS Team.

Rated 5 out of 5 stars

Amazing experience start to finish

Ed was absolutely fantastic. We had two incredibly helpful conversations on the phone, both pre- and post-survey, and the report I received (only 3 days after the survey was done) was detailed and so so helpful. I forwarded it to friends and family who were supporting me with my decision on whether to continue with the purchase of the property, and all of them said that 'the surveyor has done a really great job hasn't he'. Would recommend Morguard in a heartbeat to anyone looking for a great surveyor.

28 February 2025
Unprompted review
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Reply from Morguard Building Surveyors

Wow, thank you for the amazing review Rachel - we are so glad we could help and that you were happy with our service. Thank you for sharing your experience with us. All the very best with the purchase. Best wishes Rosanna, Ed and the MBS Team.

Rated 5 out of 5 stars

Morguard were excellent

Morguard were excellent. Rosanna and Gianni were both generous with their time and professional throughout. I appreciated their attention to detail and walking me through each step of the survey. I wouldn't hesitate to recommend Morguard to friends, or to use their service again myself in the future.

14 February 2025
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Reply from Morguard Building Surveyors

Thank you for taking the time to leave us this great review Benjamin. It was a pleasure working with you and we wish you all the very best in the future. Best wishes from Rosanna, Gianni and the MBS Team.

Rated 5 out of 5 stars

An excellent service, highly recommended

I wanted a full structural survey undertaken before putting my property on the market, it has been extremely useful in informing me of what work needs to be done. I was very impressed by the survey undertaken by Gianni. Not only his very detailed report itself, but also the time and care taken during the process, including telephone calls before the survey took place, and afterwards to go through additional questions that I had.
There is also very good admin support from Rosanna, emails were answered straight away.

27 January 2025
Unprompted review
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Reply from Morguard Building Surveyors

Thank you for leaving us this great feedback Nicola - we are so glad we were able to help you and we hope this will make the process a little easier for you. We wish you well and hope to hear from you in the future. Best wishes Rosanna, Gianni and the MBS Team.

Rated 5 out of 5 stars

Excellent service

Excellent service, great communication. Would def recommend

21 February 2025
Unprompted review
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Reply from Morguard Building Surveyors

Thank you David - appreciate you taking the time to leave us a review. All the very best - the MBS Team.

Rated 5 out of 5 stars

I would highly recommend Morguard

I would highly recommend Morguard Building Surveyors. From our initial inquiries to the completion of the survey, the team were exceptionally friendly and professional, making us feel completely at ease and confident in their expertise. Rossana handled our questions swiftly and efficiently, coordinating with all necessary parties to arrange the survey. Once scheduled, we had a pre-survey call with Guy who was friendly, informative and genuine in understanding our needs and concerns. The survey itself was delivered promptly, offering an in-depth, yet clear and understandable report. Both Guy and Rossana were proactive in assuring us that they were available to discuss any aspects of the survey or answer further questions, which was incredibly reassuring. Great service and value.

14 February 2025
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Reply from Morguard Building Surveyors

Hi Matthew - thank you so much for this great feedback. We are really pleased you had such a great experience using our service. It was an absolute pleasure working with you and we wish you all the best for the future. Best wishes from Rosanna, Guy and the MBS Team.

Rated 5 out of 5 stars

Choose Morguard!

I’d like to extend a heartfelt thanks to Rosanna and Gianni at Morguard for their exceptional service throughout my flat-buying process as a first time buyer. As a first time buyer, navigating the process can be a minefield and choosing a trusted surveyor can really help to have someone fighting your corner.

From the very start, Rosanna was highly responsive and offered competitive quotes. I chose Morguard because they’re local and provided a personal, attentive approach.

Rosanna scheduled my survey promptly, and even my estate agent noted how professional, kind, and approachable she was. Gianni, my surveyor, impressed me with his thoroughness. Before the survey, he took time to discuss any concerns or specific areas I wanted to focus on. He then followed up with a same-day debrief, which was incredibly helpful and not something other surveyors offered. The final report itself was detailed, complete with photographs and clear evidence of any issues.

In fact, the initial survey revealed serious problems with my first potential purchase—issues that weren’t obvious at all. Gianni was available to help interpret the findings, and I’m glad I avoided a bad investment. When I found another flat, I had no hesitation in returning to Rosanna and Gianni. The process was just as smooth the second time, and Gianni’s report was equally thorough and fair.

I’m now moving forward with my purchase feeling confident, thanks to Morguard’s expert guidance. I truly appreciate their professionalism, local expertise, and personal touch, and I hope to see them around the area in the future!

6 February 2025
Unprompted review
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Reply from Morguard Building Surveyors

Wow Joe - what a great review - thank you so much for taking the time to outline your experience with us here for future clients to see. We really appreciate it. We wish you all the best with your purchase.
Best wishes Rosanna, Gianni and the MBS Team.

Rated 5 out of 5 stars

Second Time L2 Survey

This is the second time in a few months I have used Morguard's services for an L2 survey. I pulled out from my first purchase due to findings I wasn't comfortable with.
I very much appreciate Rosanna's help in setting up another survey quickly and at a special rate no less ;).
I was impressed by Simon's thoroughness last time and requested for him to attend again and the reports were also delivered ahead of time this time around.
Should my purchase go through this time I'm not planning to be on the buy side again anytime soon, but should the need arise in the future I would definitely contact Morguard again!

18 February 2025
Unprompted review
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Reply from Morguard Building Surveyors

Hi Sidney - thank you for leaving us such detailed feedback - we really appreciate it. We wish you all the best and you know where we are if you need us again. Best wishes Rosanna, Simon and the MBS Team.

Rated 5 out of 5 stars

Brilliant efficient service

Brilliant efficient service, with a detailed final report.

12 February 2025
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Reply from Morguard Building Surveyors

Thank you Millie - appreciate you taking the time to leave us a review. All the very best - Rosanna, Tom and the MBS Team.

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