I've been playing here for about 3 months now and it's mostly been a positive experience. The loyalty program actually gives back some decent cashback every Monday which is a nice touch compared to ot... See more
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Deposits through open banking clear in seconds Money out on the same rail gets held for a flat 72 hour security window, then joins a manual queue on top of that Fast in one direction only, which nob... See more
The app marks a payout as “sent” the second you request it, then the desktop cashier shows the same one as “awaiting approval” for another 3 days. Two screens, two answers, £160 stuck in the middle of... See more
I'm really liking the variety of slot tournaments they host here. Usually these things are won strictly by high rollers but they have some tournaments based on multiplier size which gives everyone a f... See more
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My $29 cashout disappeared..
baffled by this one
baffled by this one. cashed out £220 on the 12th. on the 15th the balance jumps back up by £220 and the history just says withdrawal cancelled by user. i did not cancel it, i was at work. chat says the system does that when a payment method fails validation, but there was no email and nothing on the site telling me. so i requested it again to a different card, and now that card has to be verified on its own. day 19 of trying to get my own money out.
didnt know what KYC meant so i asked
didnt know what KYC meant so i asked, and the agent said its a standard casino requirement
asked which documents that means for me and got the same sentence back. found out from a forum two days later it wanted a bank statement
Using my cheap Android during lunch
Using my cheap Android during lunch, the cashier button there honestly just there basically actually there honestly honestly just sat behind the there basically basically actually basically basically again keyboard. I had honestly now there basically to restart the now basically basically whole cashout form
e-wallet deposit showed really still…
e-wallet deposit showed really still honestly pending after balance already changed..
told the payouts team would email about…
told the payouts team would email about my £22, no email, chased, nothing.
Nick from live chat honestly basically…
Nick from live chat honestly basically basically answered my KYC still basically again really actually still question with password steps..
Requested £140 back to the same Visa I…
Requested £140 back to the same Visa I put in with on the 2nd. It sat in the cashier at pending 4 days, moved to “in review” without anyone telling me, and the money turned up on the 11th with no word about the gap.
8 days verifying a £40 withdrawal.
PayPal deposit showed pending honestly…
PayPal deposit showed pending honestly now after balance already changed..
Max cashout from the spins is £50
Max cashout from the spins is £50, printed only once, in grey.
The spend overview missed my $50 card…
The spend overview missed my $50 card deposit, while basically still basically now just there again actually still just there transaction history showed still now actually just now just basically actually it clearly. That still now there still again makes the control just actually page hard to trust
My $95 cashout disappeared
Starburst opened blank..
Contribution table puts blackjack at…
Contribution table puts blackjack at 0%, so 4 hours of it counted for nothing.
Support copied the FAQ..
KYC status stayed blank 😒
case 4419 still unanswered
Sophie from support ticket actually…
Sophie from support ticket actually again actually again answered my KYC honestly basically question with password steps..
Anna from live chat now really actually…
Anna from live chat now really actually answered my KYC now actually really still again honestly question honestly again basically with password steps
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