MorningSave Reviews 2,253

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 467 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the personalized and understanding approach. The company's response time is frequently noted as quick and efficient, with issues often resolved immediately. However, some people were dissatisfied with the products, mentioning that items did not perform as advertised, arrived damaged, or stopped working shortly after purchase. A few customers also experienced issues with their orders, such as receiving incorrect items or not receiving merchandise in a timely manner, and some reported poor communication from the company regarding these issues.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the staff for their... See more

Product

Users describe ambiguous interactions with product. Many customers report receiving defective, damaged, or... See more

Customer service

Consumers find customer service to be positive. Many reviewers praise the quick communication,... See more

Response time

Customers generally report positive experiences with response times. Many reviewers highlight prompt and... See more

Order

Clients share ambiguous opinions on order experiences. Many customers express satisfaction, highlighting... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Thank you Caitlin for your exceptional service. I had issues with an item get installed on my phone. I thought of troubleshoot the issue by watching YouTube videos and nothing helped to resolve. Fin... See more

Company replied

Rated 5 out of 5 stars

I am not usually an impulse buyer, but the Blendjet2 shown on MorningSave for $12 each & 25% larger capacity, seemed too good to pass up. So I bought 3, intending on using some or all as Xmas gifts. S... See more

Company replied

Rated 5 out of 5 stars

As a MorningSave customer, I've rarely had a problem. But when I did, their staff, mainly Jessica, took care of it for me without any issue. I recommend shopping at MorningSave, great bargains and h... See more

Company replied

Rated 5 out of 5 stars

I had a general question regarding the MorningSave site. Response time estimate was, I THINK, within 1 business day. Jessica got back to me with an answer within 2 hours!!! Easy Peasy - - THANK YOU JE... See more

Company replied


Company details

  1. Discount shop

Written by the company

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Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 97% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 2 out of 5 stars

The ads on CBS are OVER INFLATED!!

The ads on CBS are OVER INFLATED!!
They state “We’ve seen this sell for $XX when they know that is not true!!

Back up your FALSE ADS….inform us where you found the item and the high price.

19 November 2025
Unprompted review
MorningSave logo

Reply from MorningSave

Hello Carolyn,

The comparison price is based on the MSRP (Manufacturer's Suggested Retail Price).

I hope this clears things up!

Rated 1 out of 5 stars

I did my Christmas Shopping early this…

I did my Christmas Shopping early this month and I'm one of those that buy a lot online. For me it is very convenient until I stumble upon MorningSave. I ordered a lot of stuff from this site this month. One order in particular [ Thermajane Thermal sets ] came in defective. The pants were so loose that when I take one step it falls off to my knees [yes, that loose !]. I ordered Medium , my usual size. So of course I complained and asked for a replacement but was told to mail them back but I was responsible for the return shipping fee. If my reason for returning an item is because I simply did not like it then it is acceptable that I would pay for the return shipping but no, my reason for returning the said items is because the pants were defective. So why do I feel I am being punished [so to speak ?]. It makes no sense! Then there was an issue of another order Savvy Cie jewelry, that they said was delivered but never received . This whole experience is a nightmare. There's not even a number I can call to speak to a live person. It's all just back and forth emailing to someone [or to something not human] about my issues. Comparing to Amazon and Macy's and even Shein, MorningSave is on the bottom as far as Customer Service satisfaction is concerned. I am resolved never to buy from this site again.

20 November 2025
Unprompted review
MorningSave logo

Reply from MorningSave

Hello Roqueza,

I've sent a request for more information so I can look into this for you.

Rated 5 out of 5 stars

Pleased

I am very pleased to say that I received a response to my problem within 24 hours
The process was simple, and I truly appreciate the service I received. Thank you so much.

21 November 2025
Unprompted review
MorningSave logo

Reply from MorningSave

Thanks, Iris! We appreciate you. :-)

Rated 5 out of 5 stars

This company is incredible

This company is incredible. The customer service is great. They really take care of their customers. I love doing business with them. Sean helped me in no time with a problem.

19 November 2025
Unprompted review
MorningSave logo

Reply from MorningSave

Thanks, Harley!

Rated 5 out of 5 stars

Sean with morning star was very…

Sean with morning star was very professional, helpful,and quick to handle my situation. I was so thankful how Sean took care of the matter for me and I was so appreciative.

17 November 2025
Unprompted review
MorningSave logo

Reply from MorningSave

Thank you so much, Michele!

Rated 5 out of 5 stars

I received prompt response to address…

I received prompt response to address the issue . Recently purchased a suitcase for my brother that was advertised as having a TSA approved lock. This is important to me because I don’t want to use external lock. Also, Did not want to return the item; therefore, I asked for a coupon to use at a future date. Frequently purchase from this company. Am genuinely satisfied with all of my purchases.Caitlin was very helpful in resolving my problem.

18 November 2025
Unprompted review
MorningSave logo

Reply from MorningSave

Thank you for the thoughtful review, Bernardine. <3

Rated 1 out of 5 stars

Dont buy from this company

Dont buy from this company! I communicated with them over an item that never arrived. They continually send me a tracking number, as if that will fix the issue because naturally it only says delivered, and refuse to resend item nor credit me. Its only a $29 order but I really adore and want the items. Not a refund. Im not going to continue to harp on the details. Honestly, I was so excited to have found the site and was watching everyday for deals and thought I will definitely keep buying lots of stuff, until now. Think twice! M. Murphy

1 November 2025
Unprompted review
MorningSave logo

Reply from MorningSave

Hello,

I've sent you a request for more information so that I can look into this for you.
Thanks!

ETA - Thank you, Marion. I've responded to your customer support ticket.

Rated 5 out of 5 stars

Caitlin is wonderful!!

Caitlin was extremely responsive, understanding, helpful & personable - couldn’t ask for anything better! Truly appreciate her, especially considering some of the support available these days…so grateful!

14 November 2025
Unprompted review
MorningSave logo

Reply from MorningSave

Thank you so much, Lisa!

Rated 5 out of 5 stars

Jazmin is the best

Jazmin is the best! I needed to return an item and she emailed me telling me
how to do it. Her instructions were very clear.

14 November 2025
Unprompted review
MorningSave logo

Reply from MorningSave

Thanks, Sandra! We're fans of her as well. :-)

Rated 5 out of 5 stars

I have ordered from MEH numerous times…

I have ordered from MEH numerous times and have always received excellent customer service. On the one occasion when I did need assistance, Sean was incredibly helpful, prompt and courteous. I will remain a loyal customer

17 November 2025
Unprompted review
MorningSave logo

Reply from MorningSave

Thanks so much, Brenda!

Rated 5 out of 5 stars

Wrong Item

So i made a purchase of a two-tone watch. When the item it was a silver watch instead of the two-tone watch. I reached out to morning save via email. Jazmin responded and was able to resolve my issue. I got a refund and got to keep the wrong item as well.

14 November 2025
Unprompted review
Rated 5 out of 5 stars

Thank you Caitlin

Thank you Caitlin with your help on my last order that had missing items. Morning Save is always ready to make things right!

12 November 2025
Unprompted review
MorningSave logo

Reply from MorningSave

Thanks, Nadine! <3

Rated 5 out of 5 stars

Was blown away…

Was blown away by how responsive and fast the Customer Service team were about my order issue. Many thanks in particular to Caitlin, who went above and beyond! Morning Save is my new favorite shopping site and prices are amazing.

13 November 2025
Unprompted review
MorningSave logo

Reply from MorningSave

Thank you so much, Becky!

Rated 4 out of 5 stars

Defective travel bag

I received a travel bag that was defective. I emailed the company to inform them. Sean, was very helpful. He immediately responded and issued me a credit on my credit card.

5 November 2025
Unprompted review
MorningSave logo

Reply from MorningSave

Thanks, AP!

Rated 5 out of 5 stars

I had a problem because of not putting in a code.

I had a problem because of not putting in a code. After contacting MorningSave it was quickly resolved. I am very happy with this company and Caitlin (Mercatalyst) and will continue to order from this company with confidence.

11 November 2025
Unprompted review
MorningSave logo

Reply from MorningSave

We appreciate you, Vicki!

Rated 5 out of 5 stars

Caitlin responded to my concerns…

Caitlin responded to my concerns immediately and resolved the issue in one email exchange. Caitlin is the epidomy of what exceptional customer service means!
Thank you, Caitlin!
B. Ford

12 November 2025
Unprompted review
MorningSave logo

Reply from MorningSave

Thanks so much, Barbara!

Rated 5 out of 5 stars

I buy from MORNING SAVE routinely

I buy from MORNING SAVE routinely! I've never had an issue with an order. I am grateful for the quick resolution offered to correct this particular concern. Thank you very much!

10 November 2025
Unprompted review
MorningSave logo

Reply from MorningSave

Thank you, Vickie!

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