morsepoint Reviews 101

Reply from morsepoint

Updated Jun 20, 2022

It's very interesting to see that every review you left from your profile was negative. It seems to us problem being rude is on your side.

I think the best thing will be to post ours and yours communication here for potential customers to see.

1. Order placed on 6th February 2022, delivery to Germany on DDP terms (delivery duty paid by us)
2. Order received on 10th February 2022, when you contacted us...The jacket is too small and I need to return it. Cd you please send me a return label. Thanks

Von meinem iPhone gesendet

3. We replied to your email within 1 hour

Hello there,

This is our address. Please send your return there and once shipped please send us tracking reference of your return.

Morsepoint
Victoria Buildings
Royal Square
Bowness on Windermere
Cumbria
LA233ED
United Kingdom

Please make sure you specify as “goods being returned” on outside parcel.

Thank you
MorsePoint

4. On 15th February we send you an email which you ignored
Hello,

Can you please send us your tracking reference so we can monitor where the return is?

Thank you
Morsepoint

5. On 7th March we have send you an email to urge your return

Hello again

Unfortunately we will no be able to accept your return.

Its been almost 4 weeks 25days since you contacted us. Returns are meant to be received within 14 days from receipt of you shipment.

You created shipment on 10.2.2022, however parcel was dropped off on 3.3.2022, 3 weeks later

Unfortunately this is not acceptable.

Thank you
MorsePoint

6. Your reply
Well, if you don’t provide any return label and are outside the EU and don’t comply with the legal return laws here, you have to consider delays.
It’s was a major Hassel with UPS to return the package and I am expecting you to accept it. If not, I will launch an official complaint and will make sure my experience is being online on the internet and social for customers to see.

Best
Doreen

Von meinem iPhone gesendet

7. To sum up, we have provided you with clear instructions how tor return your parcel on the 1st day you contacted us. We have also tried to communicate with you throughout the whole process, which you ignored completely. As per our T&C's, international returns are at expense of the customer, to which you agreed when you placed an order.

8. You cannot blame us for failure in this process, when you couldn't be bothered to drop off your parcel for 3 weeks and also been threatening us with bad reviews.

9. Of course we didnt accept your return upon delivery, as you didnt follow our clear instructions to specify on custom declaration "goods being returned" and we were asked to pay £150 in import duties and taxes.

10. Your communication from the first moment was totally unacceptable. We tried to help, you ignored us. What else you expect from us?

11. Except your return and another return from below reviewer Ghazaleh mo (who shipped goods also from Germany and came damaged) we didnt experience any issues with international customers returning their parcels, as they clearly communicated with us throughout the whole process.

Reply from morsepoint

Jun 20, 2022

Madam, sending damaged goods back and notifying you of this is not unprofessional neither inappropriate. The fact you are angry because deductions were made from your refund, doesn't mean you can put bad reviews wherever you wish. Would you accept damaged goods if we were to ship them to you? No you wouldn't. Thank you for your understanding

Reply from morsepoint

Dec 1, 2016

Thank you for your unfair review. We feel very relevant to reply to your review which is full of lies. You have placed an order on sunday afternoon 27th November. A reminder email has been sent out to you straight away to remind you that this particular Crockett and Jones boot namely Camberley is on backorder and it will be delivered on 23.1.2017. We always sent those emails out just in case the customer has not noticed the stock availability status clearly shown on our website. Today 1st of December you called the store being extremely rude to my staff namely saying my business got the cash flow problems etc therefore it will take time before we get those boots in stock. Standard turn around for Crockett and Jones factory for shoes not in stock or special orders is 12-16weeks. Ordering something special takes time. You didn't cancel your order, we cancelled it on your behalf as we don't need the business from people who are rude to our staff and insulting the business for having cash flow problems not even knowing how the business operates. Our staff did offer to cancel the order for you but you said you'd wait for the delivery in January. We have never sent you a notification email that your order has been dispatched. After our initial email sent out to you that we have cancelled your order and refunded you the money we got bombarded with tons of insulting emails from your side, one of them is worth noting...currently my team is having a jolly good laugh at your expense as I write this - must be the £1Bn turnover we enjoy and their Christmas bonus!!!

We always pride ourself to provide the best customer service, but one thing we will never accept is when someone is rude to our staff and insulting the business without the reason.

Update: Sir stop lying, we have actually sent you 3 emails in total, one regarding cancellation and other 2 the reaction to your reply that we feel sorry for other retailers doing the business with you as all you have proved was being rude and insulting others... and below was your reply... hence I felt relevant to reply to what you have posted in your update!

Me too - they’ll be in business next year though and they won’t be unethical 1 man bands.

What you have proved however is that business isn’t good with you - you’ve got time to engage with this ridiculous conversation.

And I’d also point out that during the phone call yesterday your representative stated that the item had been dispatched and should be with me 30 Nov.

Please don’t assume because your ability is weak that your customers is of a similar level.

On the plus side, I’ve left you a Trusrtpilot review and currently my team is having a jolly good laugh at your expense as I write this - must be the £1Bn turnover we enjoy and their Christmas bonus!!!

All said, I’m bored of this now and therefore you are directed not to contact me further and to ensure that my details are completely removed from any database you hold.