Mortgage Experience Ltd Reviews 758

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 86 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and positive attitude, making interactions pleasant and productive. Many highlight the exceptional customer service, appreciating the personalized and understanding approach, with advisors often going above and beyond expectations. The service provided is frequently described as excellent, with consumers noting the efficiency, ease, and stress-free nature of their overall experience. Reviewers are particularly impressed with the quick response times and the smooth user experience, often mentioning that advisors are always available to answer questions and provide updates. People felt well-informed and supported throughout the process, even when facing complex situations or challenges, making what could have been stressful feel manageable.

What people talk about most

Staff

Consumers find staff to be positive, consistently praising their helpfulness, professionalism, and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the helpful, reliable, and... See more

Customer service

Customers had positive experiences with customer service, highlighting the helpfulness and efficiency of the... See more

User experience

Customers consistently note positive experiences with user experience, highlighting a smooth, transparent,... See more

Response time

People report positive experiences with response times, highlighting excellent communication and quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Lee Grundy is your Man! Honestly Lee has been brilliant getting us our mortgage for our new house. He looked at all the options for us, discussed them with us in fine detail and explained how it all... See more

Rated 5 out of 5 stars

We used Mortgage Experiance for buying our first home, our broker Simon was great through the whole process. Thy were always easy to contact and speak to quickly and took the time to answer any ques... See more

Rated 5 out of 5 stars

Amanda Lucas was highly recommended to us from a friend, and rightly so! Amanda handled our remortgage very quickly and very professionally. She responded to our queries instantly any time of day (or... See more

Rated 5 out of 5 stars

Paul has been absolutely amazing! Expected it to be all very stressful but definitely wasn’t that. Paul’s has been there start to finish answering any questions at any time and has made it so much eas... See more


Company details

  1. #45 of 87 best companies in Mortgage broker

Written by the company

Simple Stress Free Mortgages. Whatever your circumstance we could help, even if you have been declined by a high street bank! We are whole of market and search 1000's of mortgage products to ensure we always get the very best deal for you. With over 40 advisers specialising in varying aspects of mortgage advice, you will always speak to an adviser that specialises in your current circumstance. We provide mortgage & protection advice in the following areas: - New Mortgage - Remortgage - First Time Buyer - Buy-to-let - Self Employed - Help To Buy - Shared Ownership - Right To Buy - Mortgages with Bad Credit - Low credit Score Mortgages - Interest Only Mortgages - Mortgages with a CCJ - Mortgages with a Default - Life Insurance


Contact info

4.9

Excellent

TrustScore 5 out of 5

758 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Josh was fantastic

Josh was fantastic! Excellent service, proactive and always trying to do the best for us. We cannot recommend Josh enough.

20 November 2025
Rated 5 out of 5 stars

Outstanding Support from Start to…

Outstanding Support from Start to Finish

Josh has been absolutely fantastic as my mortgage advisor. He was incredibly responsive throughout the entire process, always quick to answer any questions and put my mind at ease. Nothing was ever too much trouble, and he took the time to explain everything clearly, making what could have been a stressful experience feel smooth and manageable.

Even after completion, Josh has continued to check in and offer support, which I really appreciated. His dedication and professionalism truly stand out.

I couldn’t recommend him highly enough!

18 November 2025
Rated 5 out of 5 stars

I highly recommend

I highly recommend the services from Mortgage Experience. All the staff are friendly, reliable and professional. As a first time buyer I felt lost getting a mortgage and buying a property but the people at Mortgage Experience made the process alot more simple to understand. Thank you!

14 November 2025
Rated 5 out of 5 stars

Highly Recommended

My remortgage was not straightforward but the team at Mortgage Experience were excellent. They sourced an appropriate lender, walked me through the process and kept me updated throughout. Simon & Jolie responded promptly to any queries and made the process as painless possible.

3 November 2025
Rated 5 out of 5 stars

Lee is brilliant

Lee is brilliant, couldnt of picked a better mortgage broker, always on hand to answer any questions and helpful in every way, knowledgeable about life insurance etc aswell to clue us up on what will suit our needs best and not pressure you into picking anything you dont want

24 October 2025
Rated 5 out of 5 stars

Mortgage experience

Excellent service i delt with Caryl Turkey who was fantastic very thorough with her work found the best deal that suited me for my needs. Caryl was always at the end of the phone if needed and the mortgage process was made an enjoyable and straightforward experience thanks to Caryls expertise highly recommended

4 July 2025
Unprompted review
Rated 5 out of 5 stars

Lee Grundy is your Man!

Lee Grundy is your Man!
Honestly Lee has been brilliant getting us our mortgage for our new house. He looked at all the options for us, discussed them with us in fine detail and explained how it all worked. He constantly communicated with us throughout every aspect of the application. We had a few bumps in the road (not on his behalf) and he sorted them out for us no problem at all, contacting solicitors, lenders ect. Couldn't recommend him enough. Thank you so so much xxx

26 September 2025
Unprompted review
Rated 5 out of 5 stars

Caryl Morgans-Jones is fab

Caryl Morgans-Jones is fab. Very helpful.

My credit has gone south due to some extenuating circumstances and without her thorough knowledge of the market and lending space I would have had little to zero chance of obtaining a mortgage without her expertise.

22 September 2025
Rated 5 out of 5 stars

5 Star Service!! Highly recommended

The experience from start to finish was a 5 star service. The process was very simple, everything was explained in detail, and I was put at ease all the way through the process. I dealt with an advisor by the name of Robert Gadd and I would highly advise using this gentleman. He was an extremely professional and helpful person.

12 September 2025

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