Banner for HQ Mortgage & Finance

HQ Mortgage & Finance Reviews 

2,234
TrustScore 5 out of 5

5.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 190 reviews, reviewers overwhelmingly had a great experience with this company. Customers constantly praise the dedicated staff for being extremely helpful, approachable, and always going above and beyond to find the best possible mortgage options. Reviewers feel completely supported and well-informed as advisors guide them smoothly through what can normally be a very complicated and challenging process. Consumers regularly note that professionals are exceptionally responsive to any queries, ensuring that communication remains clear, precise, and reassuring at every single stage. People deeply appreciate the remarkably fast and efficient service provided, which consistently helps turn stressful financial tasks into straightforward, manageable, and entirely stress-free milestones for families.

What people talk about most

Staff

Customers report overwhelmingly positive experiences with staff, highlighting professional, helpful, and... See more

Service

Consumers find service to be positive, highlighting professional and efficient mortgage brokering... See more

Customer service

Reviewers highlight positive aspects of customer service, describing representatives as polite, quick to... See more

Response time

Customers consistently note positive experiences with response time, highlighting prompt communication during... See more

User experience

Clients share positive opinions on user experience, highlighting how the process is kept simple, smooth, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Jack Easton has been great from the start. Very polite and quick to get in touch when I made an enquiry. Throughout this whole process has been great and only had our best interests. Would highly reco... See more

Rated 5 out of 5 stars

Having Rob from the get go has been brilliant, really helpful and goes above and beyond to find you the best Mortage possible! He’s replied on weekends and evenings and has been able to answer any que... See more

Rated 5 out of 5 stars

Amazing service as always, helped me secure my house originally when purchasing and have done my remortgage every time since. Brilliant customer service with everything clear and precise. Rob Plaistow... See more

Rated 5 out of 5 stars

Once again we Used HQ Mortgage and Finance to help us acquire a mortgage. Phil Small was assisting us with the task and once again he delivered! Phil’s vast knowledge and experience allowed us... See more


Company details

  1. Mortgage broker
  2. Insurance broker

Written by the company

We are an impartial, whole of market mortgage and insurance brokerage covering the UK, most prominent in the South West and London with headquarters in Taunton, Somerset. Our team of advisers offer whole of market advice on a range of mortgage and protection products including equity release and lifetime mortgages.

Featured Services

Written by the company

Buying your first home
Get the very best deal on your first time buyer mortgage with an expert, first time friendly service.
Moving home
Find out what your options are for moving home, save time and money with expert advice on mortgages for home movers.
Remortgages
Find the very best deal for your mortgage, save time and money with whole of market advice.
Buy to Let
Review your property portfolio, or take your first step in to property investment with our expert advice on Buy to Let mortgages.

Contact info

Mortgages Made Simple.

Find the best deal on your mortgage with expert, independent advice.

5.0

Excellent

TrustScore 5 out of 5

2k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

5.0

All reviews

(2,234)

172 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Megan was super helpful

Megan was super helpful, able to give lots of different options and answer any quieres I had. I received the mortgage offer quickly and will definitely be coming back for help when it’s time to re-mortgage!

8 September 2025
Unprompted review
Rated 5 out of 5 stars

Phil Small is very knowledgeable

Mr Phil Small has helped us get a great mortgage deal a few times now. He is so knowledgeable and friendly. Would highly recommend him to anyone. We will be using him again soon for our BTL property. Can't thank him enough!

9 September 2025
Unprompted review
Rated 5 out of 5 stars

Highly professional

Thank you to Kallum for helping us find a home suitable for us as first time buyers. 🏡 Nothing was ever too much. Very effective, always kept us up to date and answered all our questions. Professional and explained everything throughout the process 🥰 thank you, highly recommend HQMF.

5 September 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommended!

We had such a great experience working with Ben Cornish to secure our mortgage. From the very first phone call, he instantly put us at ease and made everything feel much less daunting. Ben took the time to clearly explain all of our options, answer every question we had (no matter how small!), and guide us through the process step by step. Talking to him was easy and reassuring, and it felt like nothing was too much trouble. I honestly wouldn’t hesitate to recommend him to anyone looking for mortgage advice – he made what could have been a stressful experience feel simple and straightforward.

8 August 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic service from Rob Plaistow

Rob Plaistow has been helping my partner and I with our mortgage. As first time buyers, the process felt very daunting but Rob was put our mind’s at ease straight away. He went through each step with us in detail and was always willing to answer any of our questions. I will be recommending Rob to anyone who needs a mortgage broker.

28 August 2025
Unprompted review
Rated 5 out of 5 stars

Look no further!

Experienced, knowledgeable and approachable, Julian and his team give you the confidence you need to look no further.

You feel like a client and not a number, constant contact and reassurance throughout the process, I've really appreciated their hands-on and personal touch.

26 August 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant, Patient, and Reliable

Julian at HQ Mortgage & Finance has been absolutely brilliant from start to finish. He was incredibly patient, answered all our questions no matter how small, and made the whole process feel smooth and stress-free. We wouldn’t go to anyone else – highly recommended!

26 July 2025
Unprompted review
Rated 5 out of 5 stars

Used Lauren for our purchase

Recently used Lauren for our purchase, she has been absolutely incredible from start to finish. Readily available, great communication and truly gone above and beyond, so much so I recommended her to my friend who then also used her. Can't thank her enough for all her help and all the times she was able to speak to us late at night around our toddlers bedtime! Thanks again 😊

22 August 2025
Unprompted review
Rated 5 out of 5 stars

Amazing service from Megan!

HQ have been absolutely incredible this week. After a very laboured and ultimately unsatisfactory attempt at getting a mortgage directly with a high street bank, Megan Litten-Lloyd just got us a mortgage approval and offer within 5 days of us first contacting her. She really has been incredible and we couldn’t recommend her highly enough! Thank you for taking the stress out of this, Megan!

22 August 2025
Unprompted review
Rated 5 out of 5 stars

Brian Coles is the nuts!!

We have used HQ Mortgage & Finance for 13 years now and wouldn’t go anywhere else. Brian Coles looks after us and will always contact us in plenty of time to help/advise on new offers before remortgaging. Shame you won’t follow us to Australia but thank you for all your hard work and dedication… ⭐️⭐️⭐️⭐️⭐️

20 August 2025
Unprompted review
Rated 5 out of 5 stars

Julian Ward


You would expect Julian to be good with figures. However, at no point did he treat us as just another number. Throughout the entire process he was unhurried and thorough, so that we were able to understand what he clearly realised were important decisions for us to make. He understands his clients are real people and was a pleasure to deal with.

15 August 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional service from Lauren

We’re so impressed with the service from Lauren. She took the time to fully understand our needs and found us the perfect remortgage product, saving us both money and stress. Communication was always prompt, clear, and friendly, and her market knowledge was outstanding.

The whole process was smooth from start to finish, and we felt supported every step of the way. We can’t recommend Lauren highly enough — truly exceptional service!

31 July 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic experience with Lauren Day

Fantastic experience with Lauren Day, from initially changing our product in January to advising us and helping us choose a new one for our upcoming move. Lauren has made the process simple, stress-free and more importantly has helped me to understand the products and process through clear communication and explanations. Would highly recommend Lauren's services, will definitely be returning.

5 August 2025
Unprompted review
Rated 5 out of 5 stars

Megan Litten-Lloyd mortgage advisor

Megan Litten-Lloyd helped me with sorting out my first mortgage. As a first time buyer I was clueless and Megan helped me immensely. If you need help getting your head around mortgages and how to get it all sorted, I definitely recommend this company and Megan. Thank you for all of your help! :)

1 August 2025
Unprompted review
Rated 5 out of 5 stars

5 stars!

Helped hugely in getting me a mortgage when my original application was declined. Jack Easton was easy to get in contact with and kept in touch with updates at every step. Highly recommend.

24 July 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend! ⭐️⭐️⭐️⭐️⭐️

We had the pleasure of dealing with James Smith who took the time to explain the mortgage process and talk through the options available to us based on our needs and finances. As first-time buyers, we worried the process would be overwhelming. However, James was thorough and answered all of our queries in simple terms which was truly appreciated. He submitted our mortgage application promptly and made this process smooth and seamless. Thank you James (and Jess) for all your help!

24 July 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look