Mortgage Focus Reviews 141

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and friendly approach, making the mortgage process much easier. Many highlight the exceptional customer service, noting the team's ability to explain complex information clearly and provide thorough, honest advice tailored to individual needs. Reviewers frequently mention the quick response times and constant communication, which kept them informed and reassured throughout the entire process. While the overall sentiment is highly positive, some customers noted an occasional issue with a recommended conveyancer, though this was promptly addressed with a second recommendation. Additionally, a few people mentioned the importance of doing their own shopping around for insurance and surveyors.

What people talk about most

Staff

Users describe positive interactions with staff, consistently praising their helpfulness, professionalism,... See more

Service

People report positive experiences with service, highlighting the team's proactive and supportive approach.... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising the team's helpfulness, clear... See more

Response time

Customers consistently note positive experiences with response times. Reviewers frequently praise the quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve used Mortgage Focus twice now, and both times they’ve been excellent. Their communication is clear, and they’re always quick to respond to any questions. Jimmy and Grant really know their stuff... See more

Company replied

Rated 5 out of 5 stars

Thanks to Jimmy and Joanne, our first ever mortgage seemed like a breeze! Being first time buyers after renting for years - everything seemed quite daunting! Jimmy was exceptionally great at walking u... See more

Company replied

Rated 5 out of 5 stars

Kieran was so amazing in helping us secure our mortgage offer. He explained everything so clearly and took the time to make sure we understood anything we were unsure of. Also when we required the mo... See more

Company replied

Rated 5 out of 5 stars

Andrew and Joanne were really helpful helping us obtain our first ever mortgage. They were great at explaining any bits of the process we didn’t understand and were quick with getting everything proce... See more

Company replied


Company details

  1. Mortgage broker
  2. Insurance broker

Information provided by various external sources

As part of Mortgage Advice Bureau our team at Mortgage Focus provide mortgage and remortgage quotes most suited to your particular circumstances and needs.


Contact info

4.9

Excellent

TrustScore 5 out of 5

141 reviews

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Rated 5 out of 5 stars

My first ever re mortgage and Grant and…

My first ever re mortgage and Grant and Joanne were truly exceptional. I had reached out to other mortgage brokers/advisors beforehand however, the advice, guidance, and support that I received from the mortgage focus team was standalone! If it wasn’t for them I would have missed crucial information this at would have effected my re mortgage. Highly recommended!

13 April 2026
Unprompted review
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Reply from Mortgage Focus

Thank you so much for taking the time to leave such a fantastic review. It means a lot to all of us at Mortgage Focus.

We’re delighted to hear your first remortgage experience felt clear and supported throughout. Grant and Joanne will be over the moon to know their guidance made such a difference, especially in helping you avoid anything that could have impacted your application.

We really appreciate the recommendation , it genuinely makes what we do feel worthwhile.

Thanks again, All at Mortgage Focus 💚

Rated 5 out of 5 stars

Best possible experience

We honestly couldn’t have asked for a better experience with Mortgage Focus, specifically with Andrew and Joanne.

They were absolutely brilliant from start to finish. Super friendly, incredibly professional, and just made everything feel so much easier than we expected. Mortgages feel overwhelming, but they explained everything in a really clear, straightforward way and were always happy to answer questions.

What really stood out was how much they went above and beyond. They didn’t just arrange the mortgage and disappear, they were there throughout the whole process, checking in, guiding us, and stepping in whenever things got stressful or confusing. It felt like they had our backs the entire time.

They also made a point of saying they’ll stay in touch and proactively reach out before our fixed deal ends to help us find the next one, which is such a reassuring touch and not something we were expecting at all.

Without exaggeration, they were the single best part of the whole process. We’d recommend Andrew, Joanne, and Mortgage Focus to absolutely anyone.

12 February 2026
Unprompted review
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Reply from Mortgage Focus

Hi Both, ⭐

Thank you so much for such an incredible review. It really means a lot to all of us at Mortgage Focus. We’re so glad to hear you felt supported throughout the process, especially by Andrew and Joanne, that’s exactly the experience we want our clients to have.

It was a pleasure helping you from start to finish, and we’ll absolutely stay in touch when your deal is due for renewal to make sure the next steps are just as smooth.

Thanks again for taking the time to write such a thoughtful review, we truly appreciate it.

All the very best and until the next time...

From all @ The Mortgage Focus Team

Rated 5 out of 5 stars

10/10 service

Joanne and Andrew were amazing from the offset! Both took time to explain the process and for a first time buyer that is what you want. Communication was great throughout the process and they were always happy to help. My purchase took longer than expected but Joanne routinely checked in and advocated for me

9 March 2026
Unprompted review
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Reply from Mortgage Focus

Thank you so much, Sara for your lovely review.

It was an absolute pleasure supporting you as a first‑time buyer. We know how overwhelming the process can feel at the start, so we’re really glad the explanations and regular updates helped you feel confident throughout.

Even though your purchase took a little longer than expected, you handled everything brilliantly, and we were more than happy to keep checking in and advocating for you along the way.

Thank you again for choosing Mortgage Focus - Andrew and Joanne say please keep in touch, and until the next time, we wish you all the happiness in your new home.

From all the Team @ Mortgage Focus 🏚️🍾🗝️

Rated 5 out of 5 stars

Mortgage Focus is first class all the…

Mortgage Focus is first class all the way to completion of a Mortgage.

I have been with them for over 5 years and would highly recommend them.

There are one of the top Brokers in the UK. You will not be disappointed.

31 January 2026
Unprompted review
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Reply from Mortgage Focus

Thank you so much for your incredible loyalty and your kind words. It truly means a lot to our whole team to have supported you for over five years.

We’re delighted to hear you’ve had a first‑class experience from start to finish. We take real pride in guiding our clients through every step of their mortgage journey, and feedback like this reminds us why we love what we do.

Thank you again for the recommendation, it genuinely makes our day.

From all The Mortgage Focus Team 🏚️👌

Rated 5 out of 5 stars

Kieran was so amazing in helping us…

Kieran was so amazing in helping us secure our mortgage offer. He explained everything so clearly and took the time to make sure we understood anything we were unsure of. Also when we required the mortgage offer to be updated, Kieran turned this around so fast for us!
Thank you to both Kieran and Joanne in helping us to buy our first home with our first ever mortgage.

20 February 2026
Unprompted review
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Reply from Mortgage Focus

Thank you so much for your lovely review! We’re absolutely delighted to hear that Kieran made everything clear and stress‑free for you, and that the mortgage offer update was turned around quickly when you needed it.

It was a real pleasure for both of us to support you through buying your first home, such an exciting milestone.

Wishing you all the happiness as you settle in, and we’re always here if you ever need anything in the future.

Joanne & Kieran, Mortgage Focus 🏡

Rated 5 out of 5 stars

Great broker, would definitely recommend!

Grant and Jo were great to deal with, really personable and easy to contact. As a first time buyer they explained everything comprehensively and were on the ball with market advice ensuring that I got the best mortgage possible.

5 March 2026
Unprompted review
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Reply from Mortgage Focus

Thank you so much for your lovely review! It was a real pleasure helping you through your first purchase.

Grant and I are delighted to hear you felt supported and well‑informed throughout the process.

Buying your first home can feel overwhelming, so knowing we made things clear and easy to navigate really means a lot. We’re thrilled we could secure the right mortgage for you and keep you up to date with the market along the way.

Wishing you all the best in your new home, and we’re always here if you need anything in the future! 🏡

From the Mortgage Focus Team 🍾🗝️

Rated 5 out of 5 stars

Highly recommend

I have been a client of Mortgage Focus from purchasing my first property right through to renewing my mortgage and remortgaging, and they have been consistently fantastic. The team is excellent at answering all my questions and ensures I am constantly kept up-to-date throughout the process. I have had the pleasure of dealing with Joanne, Jimmy, and Kieran over the years, and the level of service they provide truly never disappoints.

23 February 2026
Unprompted review
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Reply from Mortgage Focus

Thank you so much, Ashleigh, for your wonderful 5‑star review ⭐️

It means a lot to all of us here at Mortgage Focus. We’re delighted to have supported you from your very first purchase right through to your renewals and remortgages. Knowing you’ve consistently had a great experience with the team truly makes our day.

Joanne, Jimmy, and Kieran have loved helping you over the years, and we’re so pleased you’ve always felt informed, supported, and looked after throughout each step of the process.

Thanks again for your trust and loyalty, we really do appreciate it.

From all the team at Mortgage Focus 🏚️

Rated 5 out of 5 stars

Andrew and Joanne were so so helpful…

Andrew and Joanne were so so helpful when buying our first home! They were patient and understanding, and a friendly person to talk to during a stressful time! The made the process so much easier for us and I would highly recommend them to others!

2 February 2026
Unprompted review
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Reply from Mortgage Focus

Thank you so much, Emily, for your wonderful review.

We’re delighted to hear that your first‑home journey felt supported and a little less stressful with Andrew and Joanne by your side. Your kind words mean a lot to us, and it’s fantastic to know the experience felt friendly, patient, and helpful throughout.

Wishing you all the happiness in your new home.🏚️🍾

All @ Mortgage Focus

Rated 5 out of 5 stars

We recommend them

Both Kieran and Joanne are very knowledgeable and lovely. They gave us plenty of information to allow us to make the best decision about our mortgage. Without their help, this process would have been much harder. Thanks for all your help!

5 February 2026
Unprompted review
Mortgage Focus logo

Reply from Mortgage Focus

Thank you so much for your lovely review. It means a great deal to us. ⭐👌

We’re delighted to hear that you felt well informed and supported throughout the process. Kieran and Joanne always aim to make things as clear and stress‑free as possible, so it’s wonderful to know that they helped you make the right decisions with confidence.

Wishing you all the very best in your new home, and we’re always here if you ever need anything in the future.

From all the team @ Mortgage Focus 🏚️🍾

Rated 5 out of 5 stars

(A bit late with this feedback since…

(A bit late with this feedback since we've now been in our first house for over 2 months) As first time buyers who have been in the country for less than 4 years, we were as clueless as it gets about the whole process. We contacted Mortgage Focus based solely on a random google search and were put in contact with Grant. I cannot emphasise enough on what an amazing experience we've had! Grant would reply to my emails within 5 minutes or an hour max usually 😅 as first time buyers it is such a reassurance to have someone be there all the time to reply to the (often) anxiety filled emails! He walked us through our options with patience and helped us secure the best deal. I'd give them a 11/10 if I could.

25 November 2025
Unprompted review
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Reply from Mortgage Focus

Thank you so much, Aizay, what an incredible review to read. We’re absolutely delighted for you both and thrilled to hear you’re settling into your first home.

Being new to the country and navigating the buying process for the first time can feel overwhelming, so it means a lot to know Grant’s support made things easier and gave you the reassurance you needed along the way. He’ll be over the moon with your kind words (and the 11/10!).

Wishing you many happy years in your new home, and we will be in touch once nearing your fixed rate expiry.

From all the team @ Mortgage Focus team

Rated 5 out of 5 stars

WOW what a firm

WOW what a firm .. From day one I told Grant am old school when it comes to computer etc.. he sent me email after email how to connect personal things to email etc so he could pass it on to the relevant poeple.. he never complained once + am now dealing with Joanna who's just like Grant.. your both great poeple and I hope your bosses read this .. They both deserve a bigggg bonus Les

5 January 2026
Unprompted review
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Reply from Mortgage Focus

Hi Les,

Thank you so much for taking the time to leave such a fantastic review. We’re delighted to hear how well Grant supported you from the very beginning, and it’s wonderful to know that your experience has continued just as positively with Joanne.

We’re incredibly proud of the care and patience our advisers show, and feedback like yours means the world to the whole team. Your kind words will be shared internally, they really do make a difference.

Thank you again for choosing Mortgage Focus. We’re here whenever you need us.

All The Team @ Mortgage Focus Team

Rated 5 out of 5 stars

Andrew and Joanne were really helpful…

Andrew and Joanne were really helpful helping us obtain our first ever mortgage. They were great at explaining any bits of the process we didn’t understand and were quick with getting everything processed. Will definitely be using them again when we re mortgage! Thanks for all your help!

5 January 2026
Unprompted review
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Reply from Mortgage Focus

Thank you so much for your lovely review! It was an absolute pleasure helping you both secure your first mortgage. We’re really glad to hear you felt supported and that everything was explained clearly throughout the process.

We’re always here whenever you need us, and we’ll be delighted to help again when it’s time to Remortgage.

Thanks again for choosing us and for taking the time to share your experience, it means a lot to the whole team.

From All @ Mortgage Focus 🏚️🍾

Rated 5 out of 5 stars

Best mortgage brokers on the market

What can I say? Honestly, Jimmy and Joanne have been just wonderful. I know it’s frowned upon to shop around for mortgage brokers, but I did before committing to going with them and I’m so glad I chose them.

From the onset they were able to get me a deal no one else could, finding a lender that could loan 6x salary with only a 10% deposit. But beyond that they are just lovely people. Jimmy and Joanne both spent inordinate amounts of time answering my million questions with patience and kindness. I actually looked forward to talking with them.

I would use them again in a heartbeat, highly recommend.

15 December 2025
Unprompted review
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Reply from Mortgage Focus

Thank you so much, Monique, for sharing such a wonderful review!

We’re absolutely delighted to hear that your experience with Mortgage Focus—and especially with Jimmy and Joanne—was so positive.

Securing the right deal is always important, but it means even more to us that you felt supported, reassured, and genuinely enjoyed the conversations along the way.

Your kind words about our patience and personal approach really resonate with what we strive to deliver for every client. Knowing that we could make the process clearer and more rewarding for you is the best feedback we could hope for.

We truly appreciate your recommendation and look forward to helping you again whenever you need us.

All the Team @ Mortgage Focus 🏚️🎄🎅

Rated 5 out of 5 stars

My experience with Mortgage Focus has…

My experience with Mortgage Focus has been nothing but short of excellence! A dedicated team throughout, knowledgeable and putting custom care as their top priority I truly felt at ease throughout the whole process.

I truly recommend Grant and Joanna a duo who I couldn’t have asked anything more or less from! Both forthcoming, positive and supportive you truly couldn’t ask for more from these two incredible individuals.

12 December 2025
Unprompted review
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Reply from Mortgage Focus

Hi Mirran,

Thank you so much for your wonderful 5-star review! We’re delighted to hear that you felt at ease throughout the process and that our dedication and personal care shone through.

It means a lot to know that our teamwork and support made such a positive difference for you. Your kind words about Grant and Joanne are truly appreciated, and we’re thrilled you’d recommend us so highly.

Wishing you all the very best moving forward, and remember we’re always here whenever you need us again.

All the Team @ Mortgage Focus 🏚️🎄🎅

Rated 5 out of 5 stars

Excellent mortgage advisers

We've been customers for many years for mortgages on our own house and on rental flats. They've been consistently very good to deal with - professional, efficient and clear in their communications. They make the whole process straightforward and hassle free.

30 November 2025
Unprompted review
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Reply from Mortgage Focus

Thank you so much, Doug, for sharing your experience with us.

It means a great deal to know that over the years you’ve found our service consistently professional, efficient, and clear. We always strive to make the mortgage process as straightforward and hassle-free as possible, whether it’s for your own home or rental properties, so your feedback is truly rewarding for the whole team.

We’re delighted to have supported you through multiple mortgages and look forward to continuing to be here whenever you need us.

— All the Team @ Mortgage Focus 🏚️

Rated 5 out of 5 stars

Second Time Using Them — Still Amazing

I’ve used Mortgage Focus twice now, and both times they’ve been excellent. Their communication is clear, and they’re always quick to respond to any questions. Jimmy and Grant really know their stuff and give thorough, honest advice that’s genuinely in the client’s best interest.

Highly recommend this company to anyone looking for mortgage products. Thanks again to the whole team at Mortgage Focus — I’ll be in touch in two years when it’s time to renew!

6 November 2025
Unprompted review
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Reply from Mortgage Focus

Hi Liam,

Thank you so much for your wonderful feedback!

We’re delighted to hear that both of your experiences with Mortgage Focus have been so positive. Clear communication and quick responses are always our priority, and it’s fantastic to know that Jimmy and Grant’s thorough, honest advice made such a difference for you.

Your recommendation means a great deal to the whole team, and we’ll be ready to support you again when it’s time to renew in two years.

All the Team @ Mortgage Focus 🏚️

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ Outstanding Service from Mortgage…

⭐️⭐️⭐️⭐️⭐️ Outstanding Service from Mortgage Focus!

I can’t thank Joanne and Grant at Mortgage Focus enough for their exceptional support in securing my buy-to-let mortgage. From day one, they were professional, approachable, and genuinely invested in helping me achieve the best outcome.

They explained everything clearly, kept me updated throughout, and went above and beyond to make the whole process stress-free. Nothing was ever too much trouble — they handled every question with patience and expertise.

Their knowledge of the mortgage market is second to none, and their friendly, personal approach made me feel confident and reassured every step of the way. It’s rare to find people who truly care about their clients, but Joanne and Grant certainly do.

I highly recommend Mortgage Focus to anyone looking for reliable, honest, and top-class mortgage advisors. Five stars is not enough — thank you both for making this experience smooth and successful!

5 December 2025
Unprompted review
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Reply from Mortgage Focus

Hi Jason, thank you so much for your incredible review. 👌

We’re delighted to hear that your buy-to-let journey felt smooth and stress-free, and it means a lot to know our support and communication made such a difference.

Joanne and Grant, along with the whole team take great pride in making sure every client feels confident and reassured throughout the process, so your kind words really do mean the world.

We’re thrilled you had such a positive experience and truly appreciate your recommendation.

Wishing you every success with your new investment property, and we’re always here if you need us again in the future.

All the Team @ Mortgage Focus 🏚️

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ Outstanding Service from…

⭐️⭐️⭐️⭐️⭐️ Outstanding Service from Mortgagefocus

Mortgagefocus (Joanne and Grant) provided an exceptional level of service throughout my first home-buying experience. After spending 1.5 years working with various mortgage advisors without progress, I was genuinely impressed by their professionalism, clarity, and support from the very first conversation.

Both Joanne and Grant were warm, informative, and consistently went above and beyond to guide us through each stage. The entire process — from my initial call with Grant to collecting my keys — took around 12–13 weeks, and they secured a decision in principle that was double what my previous advisor had offered.

Their communication, efficiency, and friendly approach made a huge difference. I would confidently recommend Mortgagefocus to anyone looking for reliable and knowledgeable mortgage support.

28 November 2025
Unprompted review
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Reply from Mortgage Focus

Thank you so much, Caitlin, for sharing such a thoughtful review.

We’re delighted to hear that your first home‑buying journey felt smooth and supported after such a long search, and it’s wonderful to know that Joanne and Grant’s guidance made such a difference.

Securing the right decision in principle and helping you move from that first call to collecting your keys in just 12–13 weeks is exactly the kind of outcome we strive for. Your kind words about our communication, efficiency and friendly approach mean a great deal to us all.

We’re thrilled you’re settled into your new home and truly appreciate your recommendation — it inspires us to keep going above and beyond for every client.

All the very best,

All the Team at Mortgage Focus 🏡

Rated 5 out of 5 stars

Extremely helpful and supportive

Extremely helpful and supportive. Nothing was too much to ask and was directed to the right places where needed.

12 November 2025
Unprompted review
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Reply from Mortgage Focus

Thank you so much for your kind words, Melissa! We’re delighted to hear you felt supported throughout the process and that we could guide you to the right places whenever needed. Nothing makes us happier than knowing our clients feel well looked after.

It was a real pleasure assisting you, and we’re always here if you need us again in the future.
Warm regards,

All the Team @ Mortgage Focus

Joanne & Grant

Rated 5 out of 5 stars

The best people to have in your corner

These guys are amazing. I now own my own house and couldn’t have done it without Grant and Joanne. These guys go the extra mile and then some. They gave great advice and were alway available to answer the million questions along the way I couldn’t be more thankful for everything they have done and would highly recommend Mortgage Focus to anyone looking to buy a property thanks again guys.

31 October 2025
Unprompted review
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Reply from Mortgage Focus

Hi Barry,

Thank you so much for your amazing review! We’re absolutely thrilled to hear that you’re now settled into your new home—and so grateful for your kind words about Grant and Joanne. Going the extra mile is what we’re all about, and it’s lovely to know you felt supported every step of the way.

We’re delighted we could help guide you through the process and answer all those questions along the journey.

Your recommendation means the world to us, and we’re always here if you need anything in the future.

From all the Team at Mortgage Focus 🏚️🍾

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