MortgageKey Reviews 

2,930
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 208 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, polite, and efficient, often highlighting specific individuals for their exceptional support and care. The service provided is frequently described as brilliant and straightforward, making complex processes feel stress-free for many. Reviewers highly value the excellent communication, with many appreciating constant updates and quick responses, which kept them well-informed throughout their journey. The user experience is consistently noted as easy to follow and efficient, ensuring a smooth process from start to finish. This commitment to clarity and support leads many to recommend the company and express their intent to use its services again.

What people talk about most

Staff

Consumers consistently report positive experiences with the staff, highlighting their professionalism,... See more

Service

Reviewers mention positive feedback about service, consistently describing it as professional, efficient, and... See more

Customer service

Customers consistently report positive experiences with customer service, highlighting the professionalism,... See more

Response time

Clients share positive opinions on response time, consistently praising the quick communication and efficient... See more

User experience

Users describe positive interactions with user experience, consistently finding the process easy,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is the second time I have used Mortgagekey, process is seamless, they do all the work. Dayle is great, he guides us through the process with relative ease and is always available for questions,... See more

Rated 5 out of 5 stars

I dealt with Victoria at Mortgage Key and she was absolutely Top Girl , Professional , Polite, Fast & Efficient. I expected to call around 3 different company's but after deciding to go with Mortg... See more

Rated 5 out of 5 stars

Excellent. I was a bit dubious about submitting my details for a quote expecting it to be cold calls etc but Michael and his team were excellent. They handled my right to buy mortgage, checked in cons... See more

Rated 5 out of 5 stars

Mortgage Key have been brilliant from beginning to end. Zoe Sharp is fantastic to deal with. So professional and efficient. She has kept me informed on everything that was happening from beginning... See more


Company details

  1. #34 of 88 best companies in Mortgage broker

Written by the company

Award Winning Mortgage Mortgages We offer a multitude of mortgage products ranging from Remortgages, Buy to Let Mortgages, Right to Buy Mortgages, House Purchases, Secured Loans and Equity Release Products. We are a friendly vibrant team, please feel free to call and discuss any Mortgage Enquiries you have.


Contact info

4.9

Excellent

TrustScore 5 out of 5

3k reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.9

All reviews

(2,930)

201 reviews in the last 12 months

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Rated 5 out of 5 stars

MortgageKey Are The Best.

MortgageKey have secured me a number of mortgages over the years and it’s always been a very positive experience. I’ve always worked with Tracey Burke who is a very friendly, experienced, knowledgable, communicative and creative advisor who goes above and beyond to secure the most appropriate product and best deal. Once the mortgage in principle was agreed the people in the processing section, including Shannon, also kept me up to date on the progression to offer. I’m now looking forward to moving to my new home. Thank you Tracey and thank you MortgageKey. Highly recommended 👍

2 August 2025
Unprompted review
Rated 5 out of 5 stars

⭐️ ⭐️ ⭐️ ⭐️ ⭐️ 5 star service from start to finish!


⭐️ ⭐️ ⭐️ ⭐️ ⭐️

5 star service from start to finish!

I was unsure if I would be to obtain a re-mortgage, mainly due to the fact of being a Director of a limited business, thus receiving a low basic salary and the rest of my income from dividends. Coupled with the fact that the property is a flat, where I jointly owned the freehold and some outstanding personal finances which I’d used to start the business - I thought it would be non-starter.

However, from my initial phone call to Key, I was put through to an advisor, Zoe Sharp, who after confirming some details with her, put my mind at rest that she could find a solution for me. 24 hours later she called me back and explained my options, and happily agreed to proceed. There were a few hiccups through to completion, but that was nothing on Key (just down to a fussy underwriter at the mortgage lender). Rest assured though, Zoe put my mind at rest every time and resolved everything. I can’t thank Zoe enough for putting up with my phone calls and emails and ensuring that my remortgage completed. Additional thanks goes to Shannon in the Processing Department and Abby in Completions.

I really feel that Mortgage Key are a customer orientated business - which when you’re dealing with personal finances makes a significant difference. Dealing with the same person is also really helpful. I couldn’t recommend Mortgage Key (and Zoe) enough.

Thank you again and I look forward to using you again when my fixed rate ends :)

29 May 2025
Unprompted review
Rated 5 out of 5 stars

I had the pleasure of working with…

I had the pleasure of working with Shannon and Jamie during my mortgage application process, and I couldn’t be more grateful for her support. From start. Jamie was professional, responsive, and incredibly helpful. He kept me informed every step of the way.

And big thanks to Shannon as well,for yoexcellent service. Her communication was always clear and timely, and she took the time to explain everything thoroughly. I especially appreciated her friendly and reassuring manner – it made a real difference.

I would highly recommend you to anyone going through the mortgage process.

23 July 2025
Rated 1 out of 5 stars

No communication

No communication, been over a day, chased 3 times, left messages for him to call back.

If waiting for the lender to reply, why not keep the client in the loop or return the call(s)?

I wonder if you are taking on too much work that is not manageable? All the best dealing with these guys, or get an update.

17 July 2025
Unprompted review
Rated 5 out of 5 stars

Experts at work

Spot on from start to finish totally professional job, Karl is a star and made things easy for a layman to understand.

14 July 2025

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