Delivery of our logs, kindle & firelighters were on time. One box of firelighters was damaged & open. Could have been box or courier company putting heavy goods on top. Messaged Mortimer Fuels after m... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Friendliest delivery of great quality logs within 6 hours of placing my order. Wow, old fashioned customer service at its very best. Have used this firm before and will do again. Great outfit 🔥
Company replied
Very impressive performance from start to finish. Very easy process to order. Excellent communication following order and delivery. Logs arrived on time and just as described in terms of packaging..... See more
Initial problem ordering so I left the site but they sent me an email checking if there was a problem I explained what had happened and they came straight back with a solution Very prompt delivery... See more
Company details
Written by the company
At Mortimers Fuels, we are your premier source for top-quality kiln-dried logs, kindling, and fire starters. Our wide range of products includes everything you need for efficient and enjoyable fires, from small carry packs to convenient 60L bags. With a commitment to excellence, we provide the highest quality firewood to keep your home warm and cozy. Explore our selection and experience the convenience of reliable and efficient heating solutions with Mortimers Fuels.
Contact info
26 Centurion Way, PR25 4GU, Leyland, United Kingdom
- 07399583705
- harry@mortimersfuels.co.uk
- mortimersfuels.co.uk
4.8
Excellent
167 reviews
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A great log gives a great flame which…
A great log gives a great flame which gives great warmth.
3 January 2026
Perfect description and perfect delivery of Logs.
The logs are all fully dryed and delivered in wonderful sacks and the sacks are in Cardboard boxes.
The couriers they use are mindful and helpful and delivery is normally in 2 days with plenty of notification.
3 January 2026
Very impressive performance
Very impressive performance from start to finish.
Very easy process to order. Excellent communication following order and delivery.
Logs arrived on time and just as described in terms of packaging.... in cardboard box and logs in sack. Very easy to store.
2 January 2026
Honestly can’t fault this company ……
Honestly can’t fault this company … excellent communication … top class logs … speedy delivery … highly recommend
2 January 2026
delivery arrived next day despite the…
delivery arrived next day despite the snow driver very helpful will definitely purchase from again
5 January 2026
Excellent service and product
Ordered Monday morning and delivered Tuesday lunchtime.
Oak logs are a good size and burn well.
Very pleased with purchase
29 December 2025
Brilliant
Excellent delivery service also the logs are the best I have ever burnt will be buying more in the future
24 December 2025
Unprompted review
Reply from Mortimers Fuels
Thank you so much Sandra! Thank's for taking the time to leave a review, it truly helps us out!
Reply from Mortimers Fuels
Thanks again, Neil — really appreciate you leaving another review. Glad everything’s stayed reliable and the delivery speed is still hitting the mark. Any time you need anything, just give us a ring or drop us an email.
Order delivered very quick quality of…
Order delivered very quick quality of wood excellent.
Will definitely order again. Thank you.
4 December 2025
Reply from Mortimers Fuels
Thanks, Roger — really glad the delivery was quick and the wood’s been up to the mark. Appreciate you taking the time to leave a review, and we’ll be here when you need more.
Delivered so quickly and I purchased…
Delivered so quickly and I purchased the oak bags. Really good quality wood burned for ages nice and dry too. Will definitely be ordering more.
4 December 2025
Reply from Mortimers Fuels
Thanks, Diane — great to hear the oak’s been burning well for you and that the delivery was quick. Really appreciate you taking the time to leave a review, and we’ll be ready for you when you need more.
I would have given you five
I would have given you five, but have had to borrow an axe to cut several over large pieces
3 December 2025
Reply from Mortimers Fuels
Thanks for the feedback, Simon — appreciate you pointing it out. We do get people saying some logs are too big and others say they’re too small, so we try to keep a decent mix in each bag and avoid any real “monster” pieces going out. Sounds like you caught a batch with a few oversized ones, so sorry about that. Being a natural product it does happen now and again, but we’ll keep an eye on it. Thanks for the honest review.
Reply from Mortimers Fuels
Thanks, Linda — really glad to hear the logs are burning well for you. Appreciate you mentioning the ordering and delivery too. Thanks for the five stars.
Prompt, friendly delivery
Friendliest delivery of great quality logs within 6 hours of placing my order. Wow, old fashioned customer service at its very best. Have used this firm before and will do again. Great outfit 🔥
1 December 2025
Reply from Mortimers Fuels
Thanks, Anthony — that’s really appreciated. Glad we could get the logs over to you that quickly and that the delivery experience hit the mark. We try to keep that old-fashioned, look-after-people approach, so it’s great to hear it comes across. Always happy to help, and thanks for coming back to us.
Delivery very prompt and quality of…
Delivery very prompt and quality of wood was excellent, we will definitely use them again.
1 December 2025
Reply from Mortimers Fuels
Thanks, Stephen — great to hear the delivery was quick and the wood’s been spot on for you. Appreciate the trust, and we’ll be ready for you next time.
Product great and delivery quick
Product great and delivery quick. Responsive when I raised an email query
1 December 2025
Reply from Mortimers Fuels
Thanks, David — really appreciate you saying that. Glad the product and delivery were on point, and it’s good to hear the email side felt responsive too. We put a lot into our customer service, so it’s nice when that shows through. Thanks for taking the time to leave a review.
Great service and good quality logs
Great service and good quality logs. The delivery via DPD was also quick unlike some companies that take weeks and weeks!
1 December 2025
Reply from Mortimers Fuels
Thanks, Michael — appreciate you pointing that out. Glad the logs hit the mark and DPD got them to you without the usual waiting around. Good to have you with us.
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