Morton Michel Reviews 797

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 30 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, friendly demeanor, and efficiency. Many people highlight the personalized approach and the staff's ability to patiently explain complex information, making the process smooth and understandable. The service provided is frequently described as brilliant, with consumers appreciating the company's responsiveness and dedication to resolving queries. Reviewers often mention feeling well-supported and that their needs were met with great care and professionalism.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the staff for being helpful,... See more

Service

Consumers find service to be positive. Many reviewers highlight the helpfulness and efficiency of the staff,... See more

Customer service

Clients share positive opinions on customer service. Many customers praised the helpfulness and efficiency of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As usual, another Great experience with Morton Michel. I've been with them for 14 years and find them absolutely brilliant. Whenever I need a policy tweaked or I have a question about my policy. th... See more

Rated 5 out of 5 stars

David Norman went above and beyond...without trauma dumping here, he contacted me direct by phone and quickly assessed my immediate need for admin assistance; got on and solved the problem and sent a... See more

Rated 5 out of 5 stars

Maisie was extremely polite and helpful with my enquiry with regards to insurance. When I did not understand a question, Maisie remained professional and helped to explain any query. Maisie returne... See more

Rated 5 out of 5 stars

The service from both Marie and Jerome was brilliant. I had emailed and spoken to Jerome with a question , he knew the importance of getting back in touch with me and kept trying until I was avail... See more


Company details

  1. Insurance broker

Written by the company

With over 55 years’ experience, Morton Michel is known as the UK’s leading childcare insurance specialist. They are renowned for their tailored policies, excellent service, integrity and competitive premiums.

Morton Michel

Written by the company

Childcare Insurance Specialist
Morton Michel expertly insure over 40,000 childcare settings and early years practitioners including nurseries, pre-schools, childminders, nannies, children's activity groups, out of school clubs, educational/sporting groups, holiday play schemes, parent and toddler groups and indoor play centres.
Discount and Benefits
Insure your childcare business through Morton Michel and receive automatic FREE entry to the ChildCare Club, giving you and your team an array of fantastic benefits such as FREE RoSPA-accredited, CPD-certified online training courses, FREE downloads including business forms and educational posters, amazing discounts on days out to the UK's top attractions, savings with Haven holidays and a monthly e-newsletter plus many more substantial benefits.
Free Early Years Training
Take out a policy with Morton Michel and receive a FREE user account from flick learning giving you access to over 50 RoSPA-accredited, CPD-certified online courses! Includes training courses on child protection, equality and diversity, health and safety and many more. On top of this free account, using an exclusive Morton Michel discounted rate you can buy extra accounts for your staff. Buy a block of 5 accounts for your staff at just £75 plus VAT for a whole year’s access!

Contact info

4.9

Excellent

TrustScore 5 out of 5

797 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Great experience - Latifah was a star

I was so impressed with Latifah M-G’s professionalism, friendliness and help while trying to get my policy set up. I’ve been putting off getting my policy in place until the last minute because I was dreading all the jargon and admin. Latifah made it an enjoyable experience (and it takes a special person to make insurance policies enjoyable!!) so I’m just really happy to have had her helping and explaining things to me. Thank you!

20 July 2023
Unprompted review
Rated 5 out of 5 stars

Sue price has been my rock as a small…

Sue price has been my rock as a small business owner , i have had years of chat on the phone over the years with her , she has always been professional , polite , happy and tentative to my needs , she has listened to how my business runs and now comes up with solutions in my policy that would benefit me . Thank you sue please do not retire ever 😂

17 July 2023
Unprompted review
Rated 5 out of 5 stars

Thank you Daisy Mayers-Oliver

Thank you Daisy Mayers-Oliver for your efficient and friendly service.

Calls of this nature can often be time-consuming and hard to stay with but it was a pleasure talking with you. Thanks for making everything so clear and simple.

Best wishes,

Becky

19 July 2023
Unprompted review
Rated 5 out of 5 stars

Ms. Marie Babra is a star

Ms. Marie Babra, who helped me to set up the policy was very helpful and knowledgeable. I felt she went an extra mile to help me and was thorough and went through all the bylaws. Wishing her all the very best

18 July 2023
Unprompted review
Rated 5 out of 5 stars

Latifah was excellent!

Professional and Straight to the point. My initial 30 day quotation lapsed so I had to start the process again. Latifah didn't have a patronising tone and was patient with me which was really appreciated. I would recommend to anyone.

Thank you

6 July 2023
Unprompted review
Rated 5 out of 5 stars

Great service

Very simple online quotation process, backed up by great customer service. In particular, Daisy was very clear and helpful.

28 June 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic support from Zara

Fantastic support from Zara, Gemma and Dan when I encountered problems trying to reset password. They went above and beyond to help as it was after close of play and greatly appreciated!

19 June 2023
Unprompted review
Rated 5 out of 5 stars

Brilliant

This type of business insurance is totally new to me, yet I feel completely confident that I have the best cover out there after a pleasant 40 min chat with Dan from Morton Michel. Everything was explained and tailored to my needs. One huge job ticked off my list with no worries that anything has been missed with regards to insurance.

19 June 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service and support

Daisy walked me through the whole cover and was very eloquent in reading out all the questions and supported me when ever I never understood any jargons. She was able to provide me a quote and helped secure that cover. She was amazing and represents the company really well. Give her a pay rise!

15 June 2023
Unprompted review
Rated 5 out of 5 stars

Lee was super helpful!

Lee was super helpful with my babysitting business quote. He explained everything in detail and was very friendly.

13 June 2023
Unprompted review

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