Mosaic Village Reviews 

909
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 78 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that orders arrive very quickly and items are securely packaged to completely prevent any damage during transit. Consumers truly love the incredible variety of stunning tiles available on the website, noting that the products feature vibrant colors and exceptional overall quality. Many buyers also warmly appreciate the helpful customer support team and find the entire online ordering process remarkably simple and efficient from start to finish. Some people were dissatisfied with delivery complications, mentioning unexpectedly high shipping charges or experiencing frustrating delays in receiving their purchases over time.

What people talk about most

Product

People report high satisfaction with the product, praising the beautiful tile designs, vibrant colors, and... See more

Delivery service

Clients share satisfaction regarding the delivery service, often noting that goods arrive promptly the next... See more

Order

Customers had positive experiences with order, highlighting a clear website and an easy ordering process for... See more

Quality

Reviewers highlight satisfaction with the excellent product quality and appearance, noting that the tiles... See more

Service

Reviewers mention positive feedback about service, highlighting very helpful assistance and timely order... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Website easy to navigate and ordering simple. Delivered quickly after ordering. As described on website however I would say in real life much better! Amazing value, would highly recommend and use th... See more

Rated 5 out of 5 stars

I first ordered a few sample tiles which were delivered very quickly. Having decided on the tiles wanted, the ordering process was easy and the price of the tiles I wanted very good. I received my til... See more

Rated 5 out of 5 stars

Great experience with the company. Spoke to them twice over the phone very helpful on time really appreciated their help and valued their tiles absolutely stunning would definitely will be buying aga... See more

Rated 5 out of 5 stars

The website is easy to find what you are looking for. The ordering of samples as well as the full product is quick and simple. The shipment, delivery and quality of the packaging meant nothing was dam... See more


Company details

  1. #8 of 27 best companies in Tile Shop
  2. #37 of 109 best companies in Bathroom Renovator

Written by the company

We are your online destination for mosaic tiles – Here you will find carefully selected ranges of mosaic tiles in many sizes and finishes. We specialise in glass tiles but also offer mixes of stone and metal mosaics. We take pride in our selection process, we do this by ensuring that all the mosaic tiles we offer are current and on trend with both designer and architectural specifications. We also have a fantastic collection of swimming pool mosaic tiles and wet room mosaic tiles. So with Mosaic Village you will undoubtedly get something a little different from what is available else where in the market. Mosaic Village offers high quality and unique mosaic tiles, and delivering excellent ranges of quality mosaic tiles, leading the way in creativity and design. We are members of The Tile Association and can offer you friendly, professional advice. If you have an enquiry or would like some tile samples please call 01362 696516 or email the team at enquiries@mosaicvillage.co.uk

Mosaic Village

Written by the company

Next day delivery!
Here at Mosaic Village we know what it is like to be working to a tight schedule. Sometimes things need to get done in a flash. That's why we offer a next day delivery service. Also when spending over £150 this is FREE of charge.

Fast Free Shipping!

FREE Next Day Deliveries To Your Door!

All orders over £150 we be delivered to your door FREE of charge.

Contact info

4.8

Excellent

TrustScore 5 out of 5

909 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(909)

78 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Website says next day delivery (Nope)

Website says next day delivery - no - and not the day after that. After a dozen notifications of delivery each day and not turning or calling, we are still waiting (ordered 6th Jan and still not arrived 14th Jan but the usual text its coming today - and then nothing until a revised text again.) If you have a professional waiting to start - suggest you use a reliable supplier!

7 January 2026
Mosaic Village logo

Reply from Mosaic Village

Thank you for taking the time to leave a review. We’re sorry to hear about your frustration with this delivery.

However, we would like to clarify that we received no direct communication from you to make us aware of any issue or to give us the opportunity to investigate or resolve it.

We also note that this is not your first order with Mosaic Village and that previous orders were delivered successfully, which reflects the reliable service we consistently provide. On this occasion, the delay appears to be related to courier performance once the order had left our control.

Our website states next working day delivery where applicable, which is subject to courier service levels. Had we been contacted, we would have been more than happy to chase the courier immediately or offer a suitable solution.

We are always disappointed when customers choose to leave negative reviews without first contacting us, as issues can usually be resolved quickly and professionally when brought to our attention.

Rated 5 out of 5 stars

Love these mosaics

Love these mosaics, good quality, vibrant color. Has really lifted the elegance of my bathroom, and given my spa seat in shower and amazing finish .

8 December 2025
Rated 5 out of 5 stars

EXCELLENT SERVICE.

Was having serious issues trying to match mosaic tiles from 10 years ago. They had such huge choice and eventually managed to match. Excellent. Quick delivery and customer service

25 November 2025
Unprompted review
Rated 1 out of 5 stars

Never received the items

Never received the items

17 November 2025
Mosaic Village logo

Reply from Mosaic Village

Hi Margaret,

We’re really sorry to hear that your sample hasn’t arrived. We dispatched your order on 17th November via Royal Mail, so it appears it may have been delayed or gone missing in the post.

We’re disappointed that we didn’t have the chance to look into this for you before you felt the need to leave a review, as we’re always happy to help resolve any issues quickly.

To put this right, we’d be more than happy to send a replacement sample immediately. Please contact us directly on 023 92 459900 so we can confirm the details and make sure it reaches you without delay.

Thank you,
Mosaic Village Team

Rated 4 out of 5 stars

Re Honeycomb Copper mosaic tile

Re Honeycomb Copper mosaic tile. Staff were very helpful from the beginning. My tile sample was despatched quickly and was large enough to help me decide on its use. It came with fitying instructions too. The tiles were unsuitable for my project but this has nothing to do with the shop. However, the glass mosaic sheet contained some very thin metal mosaics which seem inadequately attached to the backing mesh. These metal pieces seem very cheap and can be bent. They ruin the rest of the whole 'tile'. I expected a solid piece of metal. These will deteriorate quickly if used in areas prone to damp. The rest of the mosaic 'tile' is lovely and a good price. I's buy this tile if the metal pieces were better quality.

22 October 2025
Unprompted review
Rated 4 out of 5 stars

Delivery Costs

Selection of products and customer service re any questions I had were excellent. My only grievance was with the delivery charge - whilst the company delivering was fine the cost left a lot to be desired! Northern Ireland is still UK so there is bound to be a supplier who can deliver at an acceptable fee, how else do other companies operate??? If this cost was an agreeable amount I would not hesitate to use your company more.

29 September 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look