Moshtix Reviews 

9,246
TrustScore 4 out of 5

4.0

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Rated 5 out of 5 stars

Always a great experience with moshtix! I have bought many festival/gig tickets with them! The only issues I have is sharing the tickets with other people if I am buying multiple tickets it doesn’t se... See more

Company replied

Rated 5 out of 5 stars

Well it was straight forward ! Not having to give dates of birth was a Better process, especially when you are ordering for a group! DOB are not necessary ! We should be able to on sell to a fami... See more

Rated 3 out of 5 stars

I should be able to also get a return for change of mind. Maybe do a trend analysis and see how many people don’t even show up with this option and plan accordingly. If you want us to support DJs, DJs... See more

Rated 2 out of 5 stars

Exorbitant fees. Got the job done but as we were forced to use this service to sell the tickets to the event we could no longer go to - they essentially took 10% as fees from us, and also charged th... See more

Company details

  1. Event ticket seller
  2. Event technology service

Written by the company

Moshtix is an industry leading General Admission ticketing provider, specialising in live music and entertainment events. Launched in 2003, our longevity is based around our industry-leading technology that caters for self-service, full service and white label offerings, backed by a team of highly experienced industry professionals. We work with some of the country's most iconic festivals and live music venues, as well as providing ticketing and marketing services to the dance music, comedy, cinema, arts & culture and entertainment sectors nationally. The Moshtix platform provides a seamless connection between our clients, ticket buyers and the artist, at a fair price to help people discover, share and experience the live entertainment they love.


Contact info

4.0

Great

TrustScore 4 out of 5

9k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 3% of negative reviews

Typically replies within 2 weeks

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4.0

All reviews

(9,246)

46 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

No ticket and no access to my account and no help!

Slow responses, and after repeatedly telling them that I couldnt access my account, their emails for renewing password never arrived (yes I checked other folders) then link from them to get into account didnt work, them sending me my ticket to my email that didnt come though either. They offered no further help even though it must be a technical issue at their end as I have never had a problem like this with other websites. Theyve bascially taken my money and Ive received nothing, now theyve cut me off. Terrible service.

17 February 2026
Unprompted review
Rated 1 out of 5 stars

I’ve been waiting for a refund since an…

I’ve been waiting for a refund since an event that was cancelled. Cancelled on the 23rd of December. No contact number, no replies to the 6 form enquiries i have submitted. Can someone contact me ASAP.

9 February 2026
Unprompted review
Rated 2 out of 5 stars

I'm not keen on ticketing companies…

I'm not keen on ticketing companies generally and would rather buy direct from the artist or the venue. all they are is a portal and a middleman making a mark up. if i could avoid these types of companies all together i would

5 April 2025
Rated 5 out of 5 stars

Easy ticketing

Tickets should be straight forward and uncomplicated and they are with moshtix, sign in to your account, remember your details, stores and sends reminders for upcoming shows you bought months ago, let's you transfer or resell if you can't go

9 January 2025
Rated 1 out of 5 stars

Your website is so hard to use

Your website is so hard to use, it keeps saying my password is wrong even though it’s not, I cannot find my tickets anywhere and the whole website is hard to navigate, I am extremely angry and I will not be using this again

9 May 2025
Rated 1 out of 5 stars

The event was not as advertised

The event was not as advertised. There were no magic tricks, trick or treating or other fun activities described. It was $10 for face painting! And $10 for each ride. There were lots of disappointed kids.

1 November 2025
Rated 1 out of 5 stars

I bought three tickets for my daughters…

I bought three tickets for my daughters and me to have a special night out, but it ended up being a huge disappointment. We arrived at the venue right at 7:00 PM, excited to see the main act. However, after two and a half hours of watching opening acts, the headliner still hadn’t come out and there was no communication.
Since it was a Thursday night and we had to work the next day, we couldn’t stay any longer and had to leave at 9:45 PM without ever seeing the main performance.
I contacted Moshtix about what happened, but they offered no help or resolution at all. For the amount we paid and the anticipation we had, this was really disheartening.

9 October 2025
Unprompted review

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