Platform works fine. The surcharge is not that abusive, however the amount of personal data they ask for every attendee is crazy. Why do you need phone number, address, email and date of birth for... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Always a great experience with moshtix! I have bought many festival/gig tickets with them! The only issues I have is sharing the tickets with other people if I am buying multiple tickets it doesn’t se... See more
Company replied
I should be able to also get a return for change of mind. Maybe do a trend analysis and see how many people don’t even show up with this option and plan accordingly. If you want us to support DJs, DJs... See more
Well it was straight forward ! Not having to give dates of birth was a Better process, especially when you are ordering for a group! DOB are not necessary ! We should be able to on sell to a fami... See more
Company details
Written by the company
Moshtix is an industry leading General Admission ticketing provider, specialising in live music and entertainment events. Launched in 2003, our longevity is based around our industry-leading technology that caters for self-service, full service and white label offerings, backed by a team of highly experienced industry professionals. We work with some of the country's most iconic festivals and live music venues, as well as providing ticketing and marketing services to the dance music, comedy, cinema, arts & culture and entertainment sectors nationally. The Moshtix platform provides a seamless connection between our clients, ticket buyers and the artist, at a fair price to help people discover, share and experience the live entertainment they love.
Contact info
4.0
Great
9k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Love the service
27 May 2025
I made a mistake and you fixed it…
I made a mistake and you fixed it really quickly - amazing
2 June 2025
When I initially tried to purchase…
When I initially tried to purchase tickets it wouldn’t let me without adding how many tickets. Unfortunately there was no option to select how many tickets, which frustrated me.
2 June 2025
Audio was bad
Audio was bad. I could hear my voice repeating back loudly when I spoke so was hard to confirm what was being organised. Still not sure from receipt if I have the right thing.
2 June 2025
Wrong Email Correction
Helped resend my tickets to the correct email despite missing their phone calls. Took 3 weeks to respond to my inquiry but once allocated was a quick fix.
2 June 2025
Really upset with your terrible service…
Really upset with your terrible service and support. Want my money back now, and that you have no number to call and take a week to reply to enquiries. Never buying through you again and giving all the bad word of mouth I can
26 May 2025
Create an account before buying!
I bought tickets for an event on my phone, as a Guest and something was odd right away so I raised a support ticket. I hadn’t received a confirmation email. It was 28 days before I had a response to my original support request (I raised 3 in total). A couple of days of back and forth and I was issued with tickets. Don’t buy as a Guest and check all contact details are correct.
2 June 2025
Heritage Reunion jazz
Full house I would think but service coped well under the circumstances. Food was good and company great! The band was outstanding ! We will be back when you have the Heritage band back or any other similar jazz band.
Rose-Marie
25 May 2025
An easy transaction!
2 June 2025
Well it was straight forward sort of
Well it was straight forward ! Not having to give dates of birth was a
Better process, especially when you are ordering for a group!
DOB are not necessary !
We should be able to on sell to a family member if necessary without having the name change business !!
28 May 2025
Ease of purchase
2 June 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.