Moshulu Reviews 

313
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 38 reviews, reviewers had a great experience with this company. Customers frequently praise the high quality of products, especially footwear and boots, often highlighting their comfort and stylish designs. Staff and customer service receive consistent acclaim for being helpful, knowledgeable, and going above and beyond. However, some customers noted sizing inconsistencies, finding shoes too narrow or differing in length. Others experienced product design flaws, like unusual buckle fasteners, or durability issues, with slippers wearing out quickly or being difficult to repair. Some reviewers also faced challenges with order fulfillment, such as receiving incorrect sizes or being unable to complete exchanges.

What people talk about most

Product

Consumers find product to be positive, with many praising the comfort, quality, and stylish designs of items... See more

Quality

Reviewers mention positive feedback about quality, with many praising the well-made products, excellent... See more

Staff

Customers consistently report positive experiences with staff, highlighting their helpfulness, patience, and... See more

Customer service

Clients share positive opinions on customer service, with many describing it as amazing, brilliant, and... See more

Order

Reviewers highlight ambiguous aspects of order, with some customers finding the ordering process easy and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent quality handbag On Wednesday 26 Nov 2025 I ordered a belowda zinfandel handbag. It arrived today. I love the quality of the leather, the design, size and colour. It's a dark red. The pa... See more

Rated 5 out of 5 stars

I ordered 3 pairs of sandals. All came back a little big so I wanted 2 of them in a smaller size. I returned and asked for 2 to be exchanged but noticed a possible 2 week wait. I emailed customer... See more

Rated 5 out of 5 stars

I find what I need each time I visit Moshulu at Sherborne, Dorset. It's a tiny store but their displays are clever and they produce fabulous shoes and boots from the back of the shop as if by magic... See more

Rated 5 out of 5 stars

I have worn their black brogues for work for nearly two years now. Same pair. So incredibly comfortable - definitely the most comfortable brogues I’ve ever worn. In my top 5 most comfortable shoes... See more


Company details


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4.1

Great

TrustScore 4 out of 5

313 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 16% of negative reviews

Typically replies within 24 hours

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4.1

All reviews

(313)

34 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good product and service

I was thrilled with my 'Wasabi' sandals in indigo which arrived today. Great fit and lovely cushioning underfoot. First time I have ordered from Moshulu, but easy to order online and delivered in timescale. Would definitely use again

16 March 2024
Unprompted review
Rated 3 out of 5 stars

14 days to refund or exchange

Brought the wrong size - was told that AS SOON as back will be exchanged but not so ,they then hung on another 2 weeks before refunding back to the credit card .
Attitude was alot better with Customers service 3-4 years ago .
I did not get offered any help to return had to ring again to then only to be told could send out ( another 10 days on top I thought) therefore had a taxi to P.O to still await a exchange or refund, at this point I brought elsewhere.
It is unnecessary to take 2 weeks to come back out of their bank account into our bank account therefore lost a customer over.
The 28 th I brought ...the 15 th my refund !

28 February 2024
Unprompted review
Rated 5 out of 5 stars

Great shoes and slippers

Great shoes and slippers, comfortable, easy website, delivered on time. Last two orders have been to replace shoes/slippers that I had worn out after many years of comfort.

13 February 2024
Unprompted review
Rated 5 out of 5 stars

Lovely item and great service

Fantastic! Had an issue navigating the website delivery options and got in touch with Customer Service. They were so quick, helpful and friendly in sorting out the issue. Slippers arrived the next day and they are super. Would definitely order again and recommend.

20 February 2024
Unprompted review
Rated 2 out of 5 stars

Stayed loyal for too long

After packing for return the fourth pair of slippers (Bo) in a little over a year, I am finally calling it a day on Moshulu. The quality has declined in the ten years I started shopping with them, but this last pair are a joke and would be overpriced at a quarter of the cost. The depth of the sole has been reduced by a half and is a cheaper synthetic than previously used. The material across the top of the slipper has been cut back to such an extent it is impossible to get your foot in. But if you could put your foot in, the inner top seam is bulky and would rub, making the slipper unwearable. And stupid me. Knowing of the decline of my regular slipper (Alaska), I 'treated' myself to the more costly Larksfoot for Christmas and already the decorative stitching is breaking and coming away. The sizing is now all over the place (size 5 sent back previously as it was shorter than a size 4), which may be due to the fact the manufacture has moved from Europe to China. Not that you'll find that in the "About us" spiel on the website. The two stars are provided because one is the minimum and the second is in recognition of the customer service/returns process. So long and thanks for all the fish.

7 February 2024
Unprompted review
Rated 5 out of 5 stars

Buying boots you didn't know you needed!!

The two female assistants in the Wells store couldn't have been more helpful . Their enthusiasm and knowledge of the product made purchasing a pair of boots a very positive experience. they should be complimented on their skills.

30 January 2024
Unprompted review
Rated 4 out of 5 stars

Slippers are very narrow and short but nice quality

Beautiful slippers and beautifully made although I think their sizing is for tiny feet! I am always a size 37 with all brands but with Moshulu, the slippers were very narrow and short - more like a 36.

I received a full refund of the cost of the slippers minus the original 3.99 postage. Returns are free.

22 January 2024
Unprompted review
Rated 1 out of 5 stars

Postage scam.

Slippers appeared to have been made for people with very slim feet as my daughter could not get her feet into them. Clearly a manufacturing fault. Purchase was therefore a waste of time compounded by the fact that Moshulu debited £3.99 from my purchase price when I returned the goods. This charge which they stated was for postage is not stated explicitly on their website. Indeed they go out of their way to state that returns are FREE (using their own parcel label) when it clearly is not. So I feel their website is dishonest and I am angry that I have been scammed.

9 January 2024
Unprompted review

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