MotoMoney | Global Payments Reviews 22

TrustScore 3.5 out of 5

3.7

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Rated 1 out of 5 stars

Worst App. Since Friday 20th Jan the money i deposited in the app of transfer has not been credited. Customer service is zero as no contact made and despite attempts, nobody has come back to me.

Rated 5 out of 5 stars

Once I was set up the process was fairly simple and the communication on the other side was great and the funds available immediately, I really do like the fact that my money is protected, you aren’... See more

Company replied

Rated 5 out of 5 stars

Signed up within minutes and was able to send my first transaction immediately. Recipient was informed within seconds of me sending the money. Collection was so straightforward..it was within min... See more

Rated 5 out of 5 stars

My family were able to collect their Kwacha in Lilongwe with no hassle at all. I strongly recommend MotoMoney. And there was no transfer fee either, which is a bonus in these hard times. No fees m... See more

Company details

  1. Currency exchange service
  2. Finance broker
  3. Foreign Trade Consultant
  4. Money transfer service
  5. Payment service

Written by the company

MotoMoney is a leading partner in currency exchange and global payments. We offer a range of services that include multi-currency accounts, competitive currency exchange and seamless international payments across 180+ destinations. We are committed to bring our clients better exchange rates, efficient payments and excellent service. Contact us for a competitive currency quotation. ✅


Contact info

3.7

Average

TrustScore 3.5 out of 5

22 reviews

5-star
4-star
3-star
2-star
1-star

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Rated 1 out of 5 stars

Worst App

Worst App. Since Friday 20th Jan the money i deposited in the app of transfer has not been credited. Customer service is zero as no contact made and despite attempts, nobody has come back to me.

20 January 2023
Unprompted review
Rated 1 out of 5 stars

AVOID AT ALL COST!

The app is horrible. It’s meant to allow you to send money yet it never sends the money and keep it.

I had to contact my bank to raise a dispute as that is simply fraud. After two weeks of speaking the customer support daily, asking where is my funds, I was finally able to withdraw my initial money back to my main bank.

Horrible customer service, horrible company.

14 December 2022
Unprompted review
Rated 5 out of 5 stars

Fantastic service at a great price

Fantastic service at a great price! Thank you very much

10 August 2022
Unprompted review
MotoMoney | Global Payments logo

Reply from MotoMoney | Global Payments

Hi James,

We really appreciate your review. Thank you for the support!

Rated 5 out of 5 stars

Reliable

Reliable, easily accessible and good customer care

15 February 2022
Unprompted review
MotoMoney | Global Payments logo

Reply from MotoMoney | Global Payments

Hi Rod, thank you so much for your review and support!

Rated 5 out of 5 stars

My complaint that I

My complaint that I
raised has been resolved very promptly. Recieved a call from a friendly staff who helped me set up the account. I am now up and running. On top of that, for my first transaction, my recivever will be given a goody bag. Very happy with motomoney customer service

26 November 2021
Unprompted review
MotoMoney | Global Payments logo

Reply from MotoMoney | Global Payments

Hi Delia, I’m sorry you experienced issues with signing up. We are glad that our team has resolved the issue for you.

We hope your receiver enjoys their gift pack.

Thank you for being a MotoMoney customer. Please feel free to get in touch if you need help with anything.

Rated 5 out of 5 stars

Good service

Good service, and fast transaction 👍

15 October 2021
MotoMoney | Global Payments logo

Reply from MotoMoney | Global Payments

Thank you for your 5 star review Mrs Wilson!

Rated 5 out of 5 stars

Had a problem with my account i…

Had a problem with my account i couldn’t top up. it was resolved really quick by amazing and professional team. Keep doing what you are doing yo ve got my support 100%

15 October 2021
MotoMoney | Global Payments logo

Reply from MotoMoney | Global Payments

We are so glad to hear that we were able to resolve your problem quickly. Thank you for trusting MotoMoney with your money transfers.

Rated 5 out of 5 stars

Highly recommended

Once I was set up the process was fairly simple and the communication on the other side was great and the funds available immediately, I really do like the fact that my money is protected, you aren’t chasing someone. The rates are better than other similar service providers (western union etc) and not too far off the google rates

Would I use MotoMoney or recommend it? Yes I would. As a person who sends money to Malawi often this is great.

19 September 2021
MotoMoney | Global Payments logo

Reply from MotoMoney | Global Payments

What an amazing review! We are so grateful Yvonne thank you!

Rated 5 out of 5 stars

Signed up within minutes and was able…

Signed up within minutes and was able to send my first transaction immediately.
Recipient was informed within seconds of me sending the money.
Collection was so straightforward..it was within minutes.

Highly recommend this App and Service.
I give it a 5 star rating…Thank you motomoney

12 September 2021
Unprompted review
Rated 5 out of 5 stars

Amazing concept

Amazing concept. Will male transfer of money very easy. Had some setting up issues due to my on doing really but handled very efficiently and promptly.

12 September 2021

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