Motor Vision Insurance Reviews 1,810

TrustScore 4.5 out of 5

4.3

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the competitive pricing and excellent value for money, often finding policies significantly cheaper than other providers while offering comprehensive coverage. The ease of setting up policies and the user-friendly website are consistently praised, making the process straightforward and efficient for many. However, some customers were dissatisfied with the service, reporting issues with unexpected charges, difficulties in obtaining refunds for unused insurance, and concerns about the valuation of their vehicles. A few people also mentioned high renewal quotes, which contradicted their initial positive experiences with competitive pricing.

What people talk about most

Price

Customers generally had positive experiences with price. Many reviewers found the quotes to be very... See more

Service

Reviewers mention positive feedback about service. Many customers found the process of arranging insurance... See more

User experience

Consumers generally find the user experience to be positive, highlighting the ease of access through the app... See more

Website

People report positive experiences with the website, finding it easy to navigate, use, and complete... See more

Value for money

Users describe positive interactions with value for money. Many customers found the prices very competitive,... See more

Based on these reviews

Rated 4 out of 5 stars

I have bought this insurance from an internet comparison site. Motor Vision were chosen as they quoted the lowest premium. All relevant documentation has been provided electronically. I have not had... See more

Company replied

Rated 4 out of 5 stars

Well apart from a small omission by my self re a claim overlapping my original quote and when I bought the policy I did so from that initial quote and honestly forgot to amend the quote details, sorte... See more

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Rated 4 out of 5 stars

My second year with Motor Vision Car Insurance. Price was still competitive. One thing that I had to be careful about was the understanding about their Breakdown Cover. Worth mentioning.

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Rated 4 out of 5 stars

The ease of which the transaction was completed. Renewal terms were not excessively over priced. Speedy and helpful guidance. A pleasure to stay with the same company.

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Rated 5 out of 5 stars

Great price: Motor-Vision gave me all the cover that was needed to give me peace of mind while travelling that if anything was to occur on the road We were, and everyone else in my vehicle are fully... See more

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Rated 5 out of 5 stars

Hassle free Very cheap quote including brake down cover compared to many other insurers. The ease of access through the app was very pleasant

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Rated 5 out of 5 stars

Easy to arrange Everything in policy docs in clear English Glitch opening the app sorted very quickly by customer service team Price much lower than previous insurer

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Rated 5 out of 5 stars

Setting up my policy was easy, & the price was very competitive. Hopefully I won’t need to find out just how efficient they are, but am jhappy with initial contact, & provision of details of my policy... See more

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Rated 5 out of 5 stars

Emily was very helpful and very efficient - sorted our policy and was very knowledgeable and professional - was thinking of cancelling all together but with her help have kept the policy and would rec... See more

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Rated 4 out of 5 stars

Almost all done online apart from one telephone call which dealt with my questions in a friendly and knowledgeable manner. Would recommend

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Rated 5 out of 5 stars

I’m really pleased with my purchase of car insurance from Motor Vision Insurance. The price was very competitive for the same level of cover (and more) as my previous insurer.

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Rated 5 out of 5 stars

I found the staff at Motor Vision to be very helpful and polite and they sorted out my motorcycle insurance with no problems whatsoever. And as a new customer got the cover I required for a good pric... See more

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Rated 5 out of 5 stars

I cant fault the support and advice provided by Emily. Very comprehensive and efficient. Great service. My only complaint is the renewal quote was very high.

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Rated 5 out of 5 stars

My insurance was very easy to set up and the price for this category of car was excellent. Up to yet it’s been a painless experience I’m very happy!

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Rated 4 out of 5 stars

Easy to complete on the website. Happy with process but can't give 5 star as no experience of how good the company is if you have to make a claim

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Rated 4 out of 5 stars

Very competitive price, and very helpful when I got through on the phone. Live chat very poor, it couldn't understand what I was asking

Company replied

Rated 1 out of 5 stars

My circumstances changed but found it Impossible to change my cover going forward so I had to look elsewhere. Your chat bot just took me round in circles and there is no tel contact number on websit... See more

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Rated 5 out of 5 stars

Very easy to set up ``Car Insurance`` online with this company Contact is available if help is needed Recommended

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Rated 5 out of 5 stars

AMAZING prices , quoted £1200 by the AA ? Got online and Motor Vision quoted me £235 fully comp on my 2002 SLK200 Auto , £23 a month and still amazed , will stay with them next year ! Just put a priva... See more

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Rated 5 out of 5 stars

Lady was able to help me get a better deal than my renewal quote and explained the add on's well. I have been with you three years now and quick helpful service

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Rated 5 out of 5 stars

Very impressed with Motor Vision Insurance it was so easy to change my Car insurance and half the price the other Company that I had been with for years quoted

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Rated 5 out of 5 stars

Good price, easily understood, offer to tailor requirements, let's you choose what you want to pay for

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Rated 5 out of 5 stars

Forgot to inform about no fault accident i had and they were fine about it but did cost me more in insurance 🙃

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Rated 5 out of 5 stars

The reason i went with MVI is down to price, everything else i compared was more expensive with hidden fees

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Rated 5 out of 5 stars

Very easy to arrange insurance. Good app for keeping in touch and viewing documents.

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Rated 5 out of 5 stars

Good price. Easy to use site. Cheaper than my last insurance company and had extras in the policy which were not in the previous one.

Company replied

Rated 5 out of 5 stars

Motor Vision Insurance is the first company to reduce my premium the following year. This includes breakdown cover which I have used and is an excellent service. I thoroughly recommend this company.

Company replied

Rated 1 out of 5 stars

i have text your company over a scam you are operating you sent me a qoute for £510 for a years car insurance i stated i had 3 points on my licence speed you text me asking to get in touch i text y... See more

Company replied

Rated 5 out of 5 stars

Insuring my van was quick and easy no problems whatsoever I will be renewing every year that’s how happy I am with motor vision insurance

Company replied

Rated 5 out of 5 stars

Simple standard form. Great price- we’ll see whether this an intro price next years renewal.

Company replied

Rated 5 out of 5 stars

Very happy with all the communications. Haven’t had any issues so far. Highly recommend

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Rated 4 out of 5 stars

Good cover for a good price. Covers things in the price not add ons as you go along so you’re paying more at the end. You know the price and what’s included so reduces the time spent searching .

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Rated 5 out of 5 stars

Very easy, simple to understand, great prices, will Def try when my other two cars are due

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Rated 5 out of 5 stars

Phone call is be easy no long waiting and answer straight 👍 careful and Constructive

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Rated 5 out of 5 stars

It delivered a price which was affordable to me as a senior citizen. Excellent service and good website.

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Rated 5 out of 5 stars

Competitive prices. Good service. Easy process to insure vehicle through and hassle free.

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Rated 1 out of 5 stars

When i put into the compare site put all my details in including an sp30 which a got in march 2021.when a paid for insurance in full got an email to contact motor Vision.i called them and had to pay a... See more

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Rated 1 out of 5 stars

After taking out Car insurance at a good price I needed to get rid of my vehicle 3 month later due to disability. No cancelation fee offered just a payment of £150+ required. Disgusting charges for ca... See more

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Rated 2 out of 5 stars

Poor communication and customer service in my opinion. Had an issue registering on their app and no one was able to help. I emailed customer service twice, once to enquire whether an alteration to m... See more

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Rated 3 out of 5 stars

Easy to manage the website, staff on the phone first class but getting a message saying to contact urgently apparently I had a CAT against myself??? Someone had used my details to obtain insurance us... See more

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Rated 5 out of 5 stars

First time with this company. Price very reasonable and easy to purchase. Can’t make any more comments

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Rated 5 out of 5 stars

Polite staff easy to understand and generally straightforward process. Any details needed made easy to supply and very transparent.

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Rated 4 out of 5 stars

Easy to sign up and a good price. Communication since taking the policy out could be better. It all seems to be automated.

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Rated 5 out of 5 stars

Easy to use website. Competitive prices and hopefully good services if needed.

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Rated 2 out of 5 stars

Easy to purchase as is with all online services but then emails demanding getting in contact or insurance will be cancelled without any reason or indiction of what they need. Then notice of impending... See more

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Rated 5 out of 5 stars

You stuck out from the rest 👍 and there was 2 insurance company cheaper 👍

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Rated 4 out of 5 stars

Ok service, straightforward but not needed a claim or changes so hard to really rate.

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Rated 1 out of 5 stars

Like other reviews I have read, Motorvision will scam you out of money given the opportunity. I am another one who cancelled their policy after six months and was charged £50 for the cancellation fee... See more

Company replied

Rated 5 out of 5 stars

So easy to communicate with - no fuss, very competitive pricing and just great all round service

Company replied

Rated 1 out of 5 stars

Very poor service. Firstly Motor Vision is part of the Grove & Dean group who have a number of different trading names such as Motor Vision, Performance Direct etc. Don't be fooled into thinking th... See more

Company replied

Rated 1 out of 5 stars

If there was an option it would No stars. I removed the auto renew as soon as I took out the insurance. I did not renew but took out another this year and I rechecked the auto renew was off before I... See more

Company replied

Rated 1 out of 5 stars

Never before have I insured a vehicle and the insurer has questioned the value of my vehicle. They have price it at a third of it’s value. Also still waiting for my Amazon voucher since signing up. Ov... See more

Company replied



Contact info

4.3

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
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Rated 5 out of 5 stars

Motor Vision offered the bet value.

Motor Vision came up offering the best value on the comparison site. The signing up process was quick and easy. All documents were proved online. A later email follow up highlighted the phone number and process for any claim. Of course the real proof of any insurance broker/insurer only comes at the time of a claim.

19 March 2026
Rated 5 out of 5 stars

Quick but not the cheapest buy…

Quick but not the cheapest buy comparison

16 March 2026
Motor Vision Insurance logo

Reply from Motor Vision Insurance

Hi,

We appreciate your feedback and are glad you had a quick experience. We acknowledge prices can vary, and we value your comparison.

Kind Regards,
Chloe
Motor Vision.

Rated 5 out of 5 stars

Excellent value

Excellent value

15 March 2026
Motor Vision Insurance logo

Reply from Motor Vision Insurance

Hi,

Thank you for taking the time to leave us a 5 star review; we appreciate it.

Kind Regards,
Chloe
Motor Vision.

Rated 4 out of 5 stars

Great price

Great price

15 March 2026
Motor Vision Insurance logo

Reply from Motor Vision Insurance

Hi,

Thank you for taking the time to leave us a positive review; we appreciate it.

Kind Regards,
Chloe
Motor Vision.

Rated 5 out of 5 stars

Excellent price, great cover

Excellent price, good range of cover and very efficient sign-up. Of course, the true test of any insurer is how they handle a claim, but hopefully I won’t have to test that out!

15 March 2026
Motor Vision Insurance logo

Reply from Motor Vision Insurance

Hi,

We're happy to hear that you found our prices excellent and the sign-up process efficient. We appreciate your positive feedback regarding our coverage options. We hope you won't need to file a claim, but we're here to support you if you do.

Kind Regards,
Chloe
Motor Vision.

Rated 5 out of 5 stars

Fast

Fast, professional and good customer service

15 March 2026
Motor Vision Insurance logo

Reply from Motor Vision Insurance

Hi,

We appreciate your positive feedback! We're happy to hear that you received fast, professional, and good customer service. Thank you!

Kind Regards,
Chloe
Motor Vision.

Rated 5 out of 5 stars

very cheap and easy

very cheap and easy

17 March 2026
Motor Vision Insurance logo

Reply from Motor Vision Insurance

Hi,

We're happy to hear that it was cheap and easy for you. Thank you for your positive feedback; we appreciate it.

Kind Regards,
Chloe
Motor Vision.

Rated 5 out of 5 stars

Excellent value

Excellent value insurance and really easy to access documents via the app.

6 March 2026
Motor Vision Insurance logo

Reply from Motor Vision Insurance

Hi,

We're happy to hear that you find our insurance valuable. We're also glad the app makes accessing your documents easy. Thank you for your positive feedback!

Kind Regards,
Chloe
Motor Vision.

Rated 5 out of 5 stars
Motor Vision Insurance logo

Reply from Motor Vision Insurance

Hi,

Thank you for taking the time to leave us a 5 star review; we appreciate it.

Kind Regards,
Chloe
Motor Vision.

Rated 5 out of 5 stars

Good value insurance

Good value insurance for the purpose I needed

14 March 2026
Motor Vision Insurance logo

Reply from Motor Vision Insurance

Hi,

We're happy to hear that our insurance provided the value you needed. Thank you for sharing your positive experience with us!

Kind Regards,
Chloe
Motor Vision.

Rated 5 out of 5 stars

No hassle

No hassle. Very straightforward process all of which done on line.
No ridiculous questions
Would recommend to anyone seeking motorcycle insurance
Thank you

14 March 2026
Motor Vision Insurance logo

Reply from Motor Vision Insurance

Hi,

We're happy to hear that you found the online motorcycle insurance process straightforward and hassle-free. We appreciate your recommendation and thank you for your feedback!

Kind Regards,
Chloe
Motor Vision.

Rated 5 out of 5 stars

easy to arrange

17 March 2026
Motor Vision Insurance logo

Reply from Motor Vision Insurance

Hi,

Thank you for taking the time to leave us a 5 star review; we appreciate it.

Kind Regards,
Chloe
Motor Vision.

Rated 5 out of 5 stars

Easy application easy to download extra…

Easy application easy to download extra info required and a good price

17 March 2026
Motor Vision Insurance logo

Reply from Motor Vision Insurance

Hi,

We're happy to hear that you found the application easy to use and the extra information helpful. Thank you for the positive feedback about the price!

Kind Regards,
Chloe
Motor Vision.

Rated 5 out of 5 stars

Very helpful

Very helpful

13 March 2026
Motor Vision Insurance logo

Reply from Motor Vision Insurance

Hi,

Thank you for taking the time to leave us a 5 star review; we appreciate it.

Kind Regards,
Chloe
Motor Vision.

Rated 5 out of 5 stars

Good value they used good companies and…

Good value they used good companies and lot cheaper

11 March 2026
Motor Vision Insurance logo

Reply from Motor Vision Insurance

Hi,

We're happy to hear that you found great value and that we used good companies. Thank you for your positive feedback; we appreciate it!

Kind Regards,
Chloe
Motor Vision.

Rated 5 out of 5 stars

Straight forward

Straight forward, on line, and much cheaper than my previous company

16 March 2026
Motor Vision Insurance logo

Reply from Motor Vision Insurance

Hi,

We're happy to hear that our online process was straightforward and more affordable than your previous experience. Thank you for your positive feedback!

Kind Regards,
Chloe
Motor Vision.

Rated 5 out of 5 stars

A fair price for a great deal on car insurance

A fair price for a great deal on car insurance my last company increased its fees by £180 per annum and I have never ever contacted them about a claim or any other reason
Don’t understand why they treat loyal customers this way

10 March 2026
Motor Vision Insurance logo

Reply from Motor Vision Insurance

Hi,

We're happy to hear that you found our car insurance to be a great deal at a fair price. We appreciate you bringing to our attention your previous insurer's increase in fees despite your loyalty. Thank you for your review.

Kind Regards,
Chloe
Motor Vision.

Rated 5 out of 5 stars

Great Service

Great Service, thank you.

11 March 2026
Motor Vision Insurance logo

Reply from Motor Vision Insurance

Hi,

We're happy to hear that you had a great experience. Thank you for your positive feedback; we appreciate it.

Kind Regards,
Chloe
Motor Vision.

Rated 4 out of 5 stars

Found on comparison site and came out…

Found on comparison site and came out favourable price wise. Needed to make a change and was charged extra.

12 March 2026
Motor Vision Insurance logo

Reply from Motor Vision Insurance

Hi,

We appreciate you choosing us based on the comparison site. We're sorry to hear about the extra charge for the change you needed to make to your order. We will review this.

Kind Regards,
Chloe
Motor Vision.

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