motorcyclestuff.com.au Reviews 

Product paid (€209.90) but never delivered.

I ordered a motorcycle helmet including delivery charges. The parcel was never delivered and has now been returned to the seller.

The delivery failed due to incorrect delivery details used at dispatch, despite the fact that I provided the correct information when placing the order.

I contacted the seller multiple times and provided supporting evidence, but received no response and no refund.

The seller has received payment, will recover the item, and refuses to resolve the situation.

Very disappointing and unprofessional experience.

UPDATE:
Following several formal actions, the seller eventually issued only a partial refund corresponding to the product amount after recovering the returned parcel.

However, the €98.95 delivery charges still have not been refunded, despite the order never being delivered and the delivery failure resulting from incorrect dispatch information confirmed by Australia Post.

I am therefore still awaiting full reimbursement.

FINAL UPDATE:

After several formal steps, the seller eventually issued only a partial refund of €110.95, corresponding to the product amount, after recovering the returned parcel.

However, the seller still refuses to refund the remaining €98.95 delivery charges, despite the fact that the order was never fulfilled and I never received the product.

The parcel was returned to the seller, and Australia Post confirmed that incorrect delivery/contact information had been used at dispatch, despite the correct details being provided at the time of purchase.

I have provided supporting evidence and attempted to resolve this matter professionally multiple times. The seller has now stopped responding and continues to retain the delivery charges.

ACCC complaint reference: 4730909 / accc-report:0135668.

Very disappointing experience and extremely poor handling of a simple refund issue.

Well bought some glove that had a manufacturing defect. It took a few days for them to respond and then we had to pay the postage back.
After we had notification from Aus Post that the gloves were delivered we didn’t have any communication from them.
We twice had to send the tracking number.
After about more than a week we contacted them about replacement gloves or a refund. I think if we hadn’t contacted them we would still be waiting..
This is so difficult to dealing with Bikebiz. Free returns for faulty or damaged items and next day replacement or refund. It is not that hard.