The guy who i first had contact with was great but when I went to collect the car a few days later he was on holiday and the guy I was dealing with seemed very distant and uninterested. Also the car w... See more
Location
Switch locationDurham Road Trading Estate, Durham Road, DH3 2BQ Birtley, Chester-Le-Street, GB
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See what reviewers are saying
Massive selection of cars. Helpful friendly staff. No pushy sales, offer advice and help when entering the sales room leaving you to look around at leisure, staff available everywhere if you nee... See more
Company replied
I had an excellent experience using motor point at Birtley. To be honest I have never purchased a car with such speed and efficiency. All done and dusted in two days! Jordan was great to deal with he... See more
Company replied
Kate was excellent throughout the whole process — very professional, helpful and informative. After taking the vehicle home, I realised it didn’t have the front and rear parking sensors that ha... See more
Company replied
Company details
- #56 of 91 best companies in Car dealer
- #27 of 55 best companies in Used car dealer
Written by the company
We’re here to make car buying easy and hassle-free. We offer award-winning customer service before and after you buy. Whatever you need, we’re here to help. We only sell nearly new cars - choose from 1,000s of cars, all of which come with warranty so peace of mind comes as standard. We have something to suit every budget and with our price promise you can be assured that nobody beats us on price. That’s a promise.
Sell us your car
Written by the company
- 99% of final valuations are paid on average
- Visit our website to get a free valuation for your car
10.9% APR on all cars
Browse thousands of quality cars today.
Now is a great time to upgrade your car, with our new 10.9% APR. We're here to make your car buying journey easier - all our cars come with a warranty for added peace of mind, plus we're never beaten on price, so you can buy with the confidence that you're getting the best price.
Contact info
Durham Road Trading Estate, Durham Road, DH3 2BQ, Birtley, Chester-Le-Street, United Kingdom
- 0191 2837864
Over 1000 new cars every week
4.6
Excellent
898 reviews
Asks customers to review
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The sales person sales
The sales person was absolutely tremendous very polite and helpful explaining every process during the sale and buying procedure great salesperson.
9 February 2026
Reply from Motorpoint - Birtley
Hi Anthony,
We're happy to hear that our sales team member was helpful, polite, and explained everything clearly during your purchase. Thank you for the positive feedback!
Thank you
Motorpoint Birtley
Second I have purchased,great customer…
Second I have purchased,great customer service,everything good.
6 February 2026
Reply from Motorpoint - Birtley
Hi Mark,
We're happy to hear that you are pleased with our customer service and your purchase. Thank you for your continued support; we appreciate it.
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Staff were very helpful and polite
Staff were very helpful and polite.
Felt let down by car not being given full valet/clean before collection!
8 February 2026
Reply from Motorpoint - Birtley
Hi Anthony,
We appreciate your kind words about our staff. We're sorry the car's cleanliness wasn't up to expectations before collection, and we'll address this.
Please do not hesitate to get in touch if you have any further concerns.
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Unhappy customer
Very pleased with the vehicle I bought, but the handover when picking it up was shocking.Had to wait 35 minutes before anyone attended to my wife and I.Vehicle had 3 faults on it when we first viewed it, none of them were looked at.Vehicle interior had not been cleaned .Spoke to receptionist 4 times asking if i could speak to someone evertime the response was everyone was busy and some one would return my call No one did. Ask to speak to a manager and received exactly same response.Vehicle was outside when we collected it and was difficult to check the body work because it had rained heavily.
8 February 2026
Reply from Motorpoint - Birtley
Hi Eric,
Thank you for leaving your review! I am sorry to hear you were not happy with the overall experience. I personally tried to return your call yesterday afternoon to discuss your concerns but did not receive an answer when I called.
Please drop me an email on kimberley.herron@motorpoint.co.uk and I will try and schedule a call that works for both of us.
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Motorpoint is fab
After reading Trustpilot reviews, I felt confident in the company.
First impressions were great from the lovely showroom to the quality of cars.
Best thing is there is no hard sell and staff members are helpful and polite.
Reece, who helped me at Birtley branch was fabulous and I will most definitely be back for my next car.
All round great experience.
5 February 2026
Unprompted review
Reply from Motorpoint - Birtley
Hi Bridget,
Thank you for taking the time to leave us a great review! I am pleased to hear your experience was a good one and that you found the team helpful!
If we can assist you further please do not hesitate to get in touch and we hope you enjoy your new car!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
5 Stars!
My overall experience at Birtley Motorpoint was amazing, the staff were great and asked questions upon arrival then let me get on with looking (which is what I prefer compared to other places where staff would be chasing you every two seconds). Going into Motorpoint Birtley I wasn’t expecting to buy a car, however, the next day I went straight back as I fell in love with a car there. That’s when I bumped into Kate Smith, she was amazing! As someone who doesn’t know much about cars and purchasing them Kate was there to help. Kate was patient and was a great helping hand. Overall my experience was great and I will definitely consider going back again. If anyone gets the chance to speak to Kate I can truthfully say you will have a great experience with her as well as all the staff.
29 January 2026
Reply from Motorpoint - Birtley
Hi Anya,
We're happy to hear that you had an amazing experience. It's great to know our staff made you feel comfortable and supported your car-buying journey. We appreciate your positive feedback and will consider it as we continuously improve. We're glad you enjoyed your experience and thank you for your recommendation.
Thank you
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Easy transaction.
Easy transaction.
In and out with the can in an hour.
Very helpful staff.
6 February 2026
Reply from Motorpoint - Birtley
Hi Jack,
Thank you for taking the time to leave us a review! I am pleased to hear your experience was a good one and you found our staff helpful.
I will be sure to pass your kind words onto the team and we hope to see you again in store soon!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Bought car under 3years old,15-000…
Bought car under 3years old,15-000 miles on clock.Did 800miles put it in for service at Vauxhall dealer.outcome of service needed 1 new front tyre the other was just on legal limit recommended to change.also needed new brake pads and Discs which cost me several hundred pounds.got in touch with motor point they said it had a30point check before sale would not refund parts cost.
2 December 2025
Unprompted review
Reply from Motorpoint - Birtley
Good Afternoon,
Thank you for taking the time to leave a review! I am sorry to hear you have no been satisfied by your experience with us. All of our vehicles go through very specific checks, both cosmetically and mechanically to ensure they meet Motorpoint Quality Standard.
Looking at your case, your tyre and brake pads were deemed within standard at point of handover and that your issues were reported a significant amount of time after you collected your vehicle .
If you do wish to discuss this further please do not hesitate to get in touch & again, we would like to apologise for any inconvenience this may have caused.
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
The salesman Wayne was very helpful…
The salesman Wayne was very helpful knowledgeable and made the whole experience easy and enjoyable
3 February 2026
Reply from Motorpoint - Birtley
Hi Theresa,
We're so glad to hear that our sales team member was helpful and knowledgeable and that you found the experience easy and enjoyable. Thanks for your feedback. I will be sure to pass this onto Wayne and the rest of the team!
Thank you
Motorpoint Birtley
Reply from Motorpoint - Birtley
Hi David,
We're glad you appreciated the relaxed atmosphere and that you were able to browse without feeling pressured. Thanks!
We hope to see you again in store soon!🚗
Thank you
Motorpoint Birtley
No pressure helpful sales team
Excellent service from beginning to end. Welcoming, knowledgeable and helpful team(Amanda,Lee and Owen in particular).
1 February 2026
Reply from Motorpoint - Birtley
Hi Stuart,
Thank you for your review! I am pleased to hear the team were great throughout your experience with us and that you were happy overall. If we can assist you further please do not hesitate to get in touch and we hope you enjoy your new car!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
First class service
First class service. Jordan and Reece looked after us very well indeed. Very pleasant and helpful.
31 January 2026
Reply from Motorpoint - Birtley
Hi Jill,
Thank you for taking the time to leave us a great review! I am pleased to hear Jordan & Reece were able to make your experience a good one and that you found them helpful and accomodating.
I will be sure to pass your kind words to the team & we hope to see you again in store soon!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Great Servicing
Everything was ready and well prepared.
After test driving the car and appraising it all the next steps were clear and efficient.
As always, well done.
25 January 2026
Reply from Motorpoint - Birtley
Hi Carrick,
Thank you for your review! I am pleased to hear that your experience was a good one! I will be sure to pass your kind words over to the team! Please do not hesitate to get in touch!
We hope you enjoy your car! 🚗
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Reply from Motorpoint - Birtley
Hi John,
Thank you for your review! I am pleased to hear you found our team very friendly and accomodating. Please do not hesitate to get in touch if we can assist you further.
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Felt welcomed as soon as I walked in
Felt welcomed as soon as I walked in. Bought my car through Megan who was brilliant. Would definitely recommend this place.
25 January 2026
Reply from Motorpoint - Birtley
Hi Glen,
Thank you for leaving a great review! I am pleased to hear that your experience was a good one with Megan and that you would recommend us in future.
Please do not hesitate to get in touch if we can assist further & we hope you enjoy your new car!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
It was great saleman Wayne was great
20 January 2026
Reply from Motorpoint - Birtley
We are happy to hear that your experience was great! Thank you for your positive feedback; it means a lot to us.
I will be sure to pass your feedback over to Wayne and the rest of the team, please do not hesitate to get in touch if we can assist further!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Very professional and made the process…
Very professional and made the process of part exchange and buying very easy.
20 January 2026
Reply from Motorpoint - Birtley
Hi Alan,
We're happy to hear that the part exchange and buying process was made easy and professional for you. Thank you for the great feedback!
Thank you
Motorpoint Birtley
All in all an excellent experience
The staff were very friendly, knowledgable regarding the vehicle i was viewing, extremely helpful everything was managed for us in a friendly but professional manner.
19 January 2026
Reply from Motorpoint - Birtley
Hi Stan,
Thank you for taking the time to leave us a positive review! I am pleased you found our staff friendly and attentive when shopping for a new car!
If we can assist you further please do not hesitate to get in touch!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Reply from Motorpoint - Birtley
Hi John,
Thank you for taking the time to leave us a great review! I am pleased your experience was a good one as a whole. I will be sure to pass your kind words on to the team & please do not hesitate to get in touch if we can assist you further!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Great service, thank you
Staff were very patient while we decided which car may be right for us. A great selection of cars was available. Once we had decided, the car was made available for the date we wanted.
31 December 2025
Reply from Motorpoint - Birtley
Hi Mr Sheen,
Thank you for the great review! I am pleased you found our staff very attentive and helpful and that your experience was a good one.
If we can assist further in the future please do not hesitate to get in touch!
Kind Regards
Motorpoint Birtley
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