Kate was excellent throughout the whole process — very professional, helpful and informative. After taking the vehicle home, I realised it didn’t have the front and rear parking sensors that ha... See more
Company replied
Location
Switch locationDurham Road Trading Estate, Durham Road, DH3 2BQ Birtley, Chester-Le-Street, GB
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See what reviewers are saying
I had an excellent experience using motor point at Birtley. To be honest I have never purchased a car with such speed and efficiency. All done and dusted in two days! Jordan was great to deal with he... See more
Company replied
Massive selection of cars. Helpful friendly staff. No pushy sales, offer advice and help when entering the sales room leaving you to look around at leisure, staff available everywhere if you nee... See more
Company replied
Wasn't shown around the vehicle correctly or shown how to use the incar entertainment system, ie folding mirrors,phone connections etc.. damage to the rear seats after taking parcel shelf out. Just no... See more
Company replied
Company details
- #56 of 90 best companies in Car dealer
- #27 of 54 best companies in Used car dealer
Written by the company
We’re here to make car buying easy and hassle-free. We offer award-winning customer service before and after you buy. Whatever you need, we’re here to help. We only sell nearly new cars - choose from 1,000s of cars, all of which come with warranty so peace of mind comes as standard. We have something to suit every budget and with our price promise you can be assured that nobody beats us on price. That’s a promise.
Sell us your car
Written by the company
- 99% of final valuations are paid on average
- Visit our website to get a free valuation for your car
10.9% APR on all cars
Browse thousands of quality cars today.
Now is a great time to upgrade your car, with our new 10.9% APR. We're here to make your car buying journey easier - all our cars come with a warranty for added peace of mind, plus we're never beaten on price, so you can buy with the confidence that you're getting the best price.
Contact info
Durham Road Trading Estate, Durham Road, DH3 2BQ, Birtley, Chester-Le-Street, United Kingdom
- 0191 2837864
Over 1000 new cars every week
4.6
Excellent
894 reviews
Asks customers to review
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We went to motorpoint Birtley because…
We went to motorpoint Birtley because we had seen a car on the website that we were interested in, one of the sales team (Wayne) was very helpful and brought the car round for us, we ended up buying the car, it did initially have a problem which they rectified straight away, we are more than happy with the car and the price we paid was really good.
26 July 2026
Reply from Motorpoint - Birtley
Hi Jo,
We're so pleased to hear you had such a positive experience finding your car! It's wonderful that our team member was helpful and that the initial problem was rectified quickly. We're glad you're happy with your new car and the price.
Please do not hesitate to get in touch if we can help out any further.
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Motorpoint
Good service and polite staff
Good service and polite staff, nothing was a problem to them
21 July 2026
Reply from Motorpoint - Birtley
Hi Mary,
Thank you for your review! Its great to hear that our team were able to offer you a great service and were helpful throughout. If we can assist you further please let us know!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
I got the car I wanted at the price I…
I got the car I wanted at the price I wanted and lots of help from the staff.
24 July 2026
Reply from Motorpoint - Birtley
Hi Dawn,
We're so pleased to hear you found the perfect car at the right price and that our team was so helpful. We appreciate your positive feedback!
Please do not hesitate to get in touch if we can assist you further!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
What a breath of fresh air
What a breath of fresh air! I'll definitely use this company again. Lynn and Jack at Birtley were very helpful and patient and they done everything for me. Thank you 😊
18 July 2026
Reply from Motorpoint - Birtley
Hi Victoria,
Thank you for taking the time to leave us a great review! I am pleased to hear that Lynn and Jack were able to offer you a fantastic experience. I will be sure to pass your kid words over to them!
If we can assist further please do not hesitate to let us know & we hope you enjoy your new car!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
No pressure from staff
No pressure from staff - clear instructions to view and scan cars on the site!
17 July 2026
Reply from Motorpoint - Birtley
Hi Reece,
Thank you for your review! I am pleased you enjoyed the no-pressure stress free experience with us.
If we can assist you further please do not hesitate to get in touch!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Reply from Motorpoint - Birtley
Hi Frederick,
Thank you for taking the time to leave us a great review!
I am pleased to hear that your experience was a good one and that you felt at ease when shopping with us!
If we can assist you further please do not hesitate to get in touch!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Great experience buying a new car
Great experience buying a new car! As always, loads of choice and cars easy to view. Saw a car I really liked, Jack was great with showing me around the car, telling me about all the features and allowing me a test drive. He was then very helpful with the sale when I decided to go ahead. It was also nice to be remembered by his colleague, Lee, who I'd bought my last car from. Very friendly place.
21 July 2026
Reply from Motorpoint - Birtley
Hi Laura,
We're so pleased to hear you had a great experience finding your new car! It's wonderful to hear that Jack was helpful and that you appreciated the choice and ease of viewing the cars. We're glad you enjoyed the test drive and the smooth sales process.
Please do not hesitate to give us a call if you require anything further.
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
A great experience
The people that dealt with us were very helpful and polite they were a credit to the company The young lad Who sold us the car was great The transition went very smoothly Everything was excellent
20 July 2026
Reply from Motorpoint - Birtley
Hi Norman,
We're so pleased to hear that our team was helpful and polite, and that the car buying process was smooth. We're delighted everything was excellent! Thank you for taking the time to leave us a review!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Very professional service
Very professional service clean and tidy showroom everybody in showroom all said hello and asked if everything was OK will definitely buy again from motorpoint
Thank you
20 July 2026
Reply from Motorpoint - Birtley
Hi Ian,
We're so pleased to hear you received very professional service and found our showroom clean and tidy. It's wonderful that our team made you feel welcome, and we appreciate your intention to buy from us again!
We hope you enjoy your new car!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Friendliness of staff
12 July 2026
Reply from Motorpoint - Birtley
Hi Thomas,
Thank you for taking the time to leave us a great review!
I am pleased to hear that your experience was a good one and you found our team very friendly.
If we can assist you further please do not hesitate to give us a call!
Enjoy your new car!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
After searching other dealerships for…
After searching other dealerships for some days, I found my experience at Motorpoint to be incredibly refreshing. I found my vehicle online and the communication was great to gather more information and arrange a viewing. When I arrived to collect my car there was no pressure and I was given plenty of time to browse the rest of the range in case there was anything more suitable. I decided that the original car was the best fit, and the whole process was very smooth, efficient and clear. I had greater peace of mind buying from a reputable dealer with aftercare support. Whilst options for warranty etc were provided for me, there was no pressure at all which I found to be a huge relief. Would thoroughly recommend.
15 July 2026
Reply from Motorpoint - Birtley
Hi Stephanie,
Thank you for taking the time to leave us a great review! I am pleased to hear that you had a positive experience with us and that you felt at ease when shopping with us.
If we can assist you further please do not hesitate to let us know and we hope you enjoy your new car!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Lee Frost made everything very easy
18 July 2026
Reply from Motorpoint - Birtley
Hi Martin,
We're delighted to hear that Lee made everything so easy for you. We strive to provide a seamless experience for all our customers.
I will be sure to pass your kind words over to Lee and the team and we hope you enjoy your new car!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Excellent customer service
Excellent customer service. Big variety of cars. No pressure from sales people.
Very positive visit nothing was a bother. Purchased a car.
Big shout out to Kate Smith who helped us and guided us through our new purchase.
16 July 2026
Reply from Motorpoint - Birtley
Hi Stephen,
We are delighted to hear you had such a positive visit and found a car with us! It's wonderful to know Kate provided excellent service and a pressure-free experience. We'll be sure to pass on your kind words.
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
great service
15 July 2026
Reply from Motorpoint - Birtley
Hi William,
Thank you for taking the time to leave us a great review I am pleased you had a positive experience with us.
If we can assist you further please do not hesitate to let us know!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Taken away the stress of buying a new…
Taken away the stress of buying a new car. Staff courteous and helpful .
14 July 2026
Reply from Motorpoint - Birtley
Hi Teresa,
Thank you for your review. I am pleased to hear our team was able to make your experience enjoyable and stress-free. Please do not hesitate to get in touch if we can assist you further.
We hope you enjoy your new car!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Tayyab
My experience with Tayyab was excellent. He was really friendly and helped me a lot. The only single issue I had was that when i collected my new car it was quite dirty. There was empty fruit shoot bottles under the seats and lots of crumbs around the back seats which I didn’t notice until I got home. Otherwise the service was absolutely excellent and I will use them again for future cars.
5 July 2026
Reply from Motorpoint - Birtley
Hi Sophie,
We're delighted to hear about your excellent experience with our Tayyab and the overall service. We sincerely apologize for the cleanliness issues you encountered with your new car upon collection. We're addressing this internally to ensure our vehicles are spotless for all customers. Thank you for your understanding and for choosing us.
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
MEGAN PARKER
9 July 2026
Reply from Motorpoint - Birtley
Hi George,
Thank you for your review! I am pleased Megan was able to offer you a great service. If we can assist you further please do not hesitate to give us a call.
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Amanda was very professional and…
Amanda was very professional and informative and made the purchase of the car very easy, have already recommended to friends and family.
4 July 2026
Reply from Motorpoint - Birtley
Hi Paul
Thank you for taking the time to leave us a great review!
I am pleased to hear that your experience was a good one and that she was able to provide you all the information you needed!
If we can assist you further please do not hesitate to get in touch and I will make sure your kind words are passed over to Amanda!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Jack was excellent and helped me choose…
Jack was excellent and helped me choose my car which is amazing. He was understanding, amazingly helpful and just got me. What a start and a great ambassador for your company. I would, and have recommended Motorpoint to my family.
7 July 2026
Reply from Motorpoint - Birtley
Hi,
We're so pleased to hear about your excellent experience! It's wonderful that Jack was so understanding and helpful in assisting you with choosing your amazing car. We truly appreciate your recommendation to your family.
Thank you
Motorpoint Birtley
We purchased a Ford echo sport.
We purchased a Ford echo sport.
I was not sure what I was requiring, I spoke with Wayne, who offered advice and support around my budget etc.
The biggest part of this was he didn’t push or force any sale of the vehicle, everything was done at my pace.
Once I identified the car I collected it the following day, the couple of little things on the paint work were addressed and the sale was complete.
Wayne is a credit to your business and the way he sold us the car the finance and the added cover was great all within on my budget.
I can not fault this service at all.
My daughter purchased a car previously from you and the experiance again was top notch.
I would like to thank Wayne again for his work.
6 July 2026
Reply from Motorpoint - Birtley
Hi Gavin,
We're delighted to hear about your excellent experience and that you found the advice and support helpful. It's great that you felt no pressure during the process and that everything was handled at your pace. We appreciate your kind words about our team member and are happy to know your daughter also had a positive experience. I will be sure to pass your kind words over to Wayne and the rest of the team!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
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