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Motorpoint - Castleford Reviews 

841
TrustScore 4.5 out of 5

4.6

Whistler Drive, Glasshoughton, WF10 5HX Castleford, West Yorkshire, GB


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See what reviewers are saying

Rated 5 out of 5 stars

From start to finish Niall was amazing. He was patient, understanding and not pushy in any way which is just what I needed after having been in an accident and having my car written off. He got me the... See more

Company replied

Rated 5 out of 5 stars

Great experience made very easy by the staff especially Michal first day looking for our car didnt think we’d find one we were 100.% happy with but we did thanks to Michal very professional answered a... See more

Company replied

Rated 5 out of 5 stars

Always great service from Castleford, we don't go anywhere else for our cars now. A big thank you to Matthew who was very helpful throughout the process.

Company replied

Rated 4 out of 5 stars

I collected my new mini from Derby, but it was transferred from Castleford. Kareem at Castleford (even though never seen him face-to-face) as been brilliant all tje way through the process. He has b... See more

Company replied


Company details

  1. #57 of 91 best companies in Car dealer
  2. #27 of 54 best companies in Used car dealer

Written by the company

We’re here to make car buying easy and hassle-free. We offer award-winning customer service before and after you buy. Whatever you need, we’re here to help. We only sell nearly new cars - choose from 1,000s of cars, all of which come with warranty so peace of mind comes as standard. We have something to suit every budget and with our price promise you can be assured that nobody beats us on price. That’s a promise.

Sell us your car

Written by the company

99% of final valuations are paid on average
Visit our website to get a free valuation for your car

10.9% APR on all cars

Browse thousands of quality cars today.

Browse thousands of quality cars today.
Now is a great time to upgrade your car, with our new 10.9% APR. We're here to make your car buying journey easier - all our cars come with a warranty for added peace of mind, plus we're never beaten on price, so you can buy with the confidence that you're getting the best price.

Contact info

  • Whistler Drive, Glasshoughton, WF10 5HX, Castleford, West Yorkshire, United Kingdom

  • 01977 712881
Promotion box for Motorpoint - Castleford

Over 1000 new cars every week

Nobody beats us on price - that's a promise.

4.6

Excellent

TrustScore 4.5 out of 5

841 reviews

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4.6

All reviews

(841)

5,980 reviews in the last 12 months

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Rated 3 out of 5 stars

My rating would have been higher

My rating would have been higher, but after a couple of days I realised my front screen wash didn't work and was filling up my bonnet. This should have been checked!

3 August 2026
Motorpoint - Castleford logo

Reply from Motorpoint - Castleford

Hi Paul,

Thank you for taking the time to contact us in regards to your recent experience. I'm very sorry to hear that you have identified that your wipers are not functioning as expected and will of course ensure that your feedback is addressed with our preparation team. I would also like to extend our sincere apologies for any inconvenience this situation may have caused.

I can see that you have contacted our customer care team to report your concerns, however if you require any additional support from store please do not hesitate to contact me directly.

Thank you again for your business, we hope to see you back in store again soon.

Kind Regards,
Kayley Ainsworth
Customer Service Manager

Rated 5 out of 5 stars

Great service from start to finish from…

Great service from start to finish from Niall at the Castleford branch.

27 July 2026
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Reply from Motorpoint - Castleford

Hi Micheala,

Thank you for taking the time to leave us a 5* review! I'm delighted to hear that Niall was able to support you throughout your car buying journey and will be sure to pass your comments on to him.

Thank you again for your purchase, we hope to see you back in store again soon!

Kind Regards,
Kayley Ainsworth
Customer Service Manager

Rated 5 out of 5 stars

Plenty of cars to choose from.

Plenty of cars to choose from. Very helpful staff. I would certainly recommend Motorpoint to anyone looking for a new car.

29 July 2026
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Reply from Motorpoint - Castleford

HI John,

Thank you for taking the time to leave us your feedback. I'm delighted to hear that our lovely team were able to look after you so well and cant wait to share your comments with everyone involved.

Thank you for your purchase, we hope to see you back in store again soon!

Kind Regards,
Kayley Ainsworth
Customer Service Manager

Rated 5 out of 5 stars

Beat place to buy your next car

From start to finish Niall was amazing. He was patient, understanding and not pushy in any way which is just what I needed after having been in an accident and having my car written off. He got me the exact car I was after and I’m delighted with it. I would recommend Motorpoint and particularly Niall to anyone looking to buy their next car.

27 July 2026
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Reply from Motorpoint - Castleford

Good Afternoon,

Thank you for taking the time to leave us such wonderful feedback. I'm thrilled to hear that you had a positive experience with Niall and will be sure to share your comments with him.

Thank you again for your purchase, we hope to see you back in store again soon.

Kind Regards,
Kayley Ainsworth
Customer Service Manager

Rated 5 out of 5 stars

Castleford

Always great service from Castleford, we don't go anywhere else for our cars now. A big thank you to Matthew who was very helpful throughout the process.

27 July 2026
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Reply from Motorpoint - Castleford

Hi Linda,

Thank you for taking the time to leave us your lovely feedback! I'm glad to hear that Matthew was able to support you throughout your car buying journey and cant wait to share your comments with him!

Thank you again for your purchase, we hope to see you back in store again soon.

Kind Regards,
Kayley Ainsworth
Customer Service Manager

Rated 5 out of 5 stars

great service

great service, good range of vehicles to pick from and a great deal.Michal was really helpful

28 July 2026
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Reply from Motorpoint - Castleford

Hi Ian,

Thank you for taking the time to leave us a 5* review! I'm thrilled to hear that Michal was able to support you throughout your car buying journey and would be happy to share your comments with him.

Thank you again for your purchase, we hope to see you back in store again soon.

Kind Regards,
Kayley Ainsworth
Customer Service Manager

Rated 5 out of 5 stars

Everyone very friendly and Kareem was…

Everyone very friendly and Kareem was really helpful.

27 July 2026
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Reply from Motorpoint - Castleford

Hi Ionut,

Thank you for taking the time to leave us such lovely feedback. I'm delighted to hear that you had such a great experience with Kareem and will be sure to pass your comments on to him.

Thank you again for your business, we hope to see you back in store again soon.

Kind Regards,
Kayley Ainsworth
Customer Service Manager

Rated 5 out of 5 stars

Amazing team looked after so well no…

Amazing team looked after so well no pressure with anything highly recommend 😃

22 July 2026
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Reply from Motorpoint - Castleford

Hi Dawn,

Thank you for taking the time to leave us a 5* review! I'm delighted to hear that you had such a positive experience with our fantastic team and will be sure to pass your comments on.

Thank you again for your purchase, we hope to see you back in store again soon.

Kind Regards,
Kayley Ainsworth
Customer Service Manager

Rated 4 out of 5 stars

They were good honest professionals to…

They were good honest professionals to deal with Mat got me the car I wanted and was very patient and thoughtful while with me while my wife was in hospital so a big shout out to Mat Shaw.

26 July 2026
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Reply from Motorpoint - Castleford

Good Afternoon,

Thank you for taking the time to leave us your feedback. I'm delighted to hear that Matt was able to support you during your car buying journey and was so understanding at a difficult time. I will be sure to pass your lovely comments on to him once he is back in the office.

Thank you again for your purchase, we hope to see you back in store again soon.

Kind Regards,
Kayley Ainsworth
Customer Service Manager

Rated 5 out of 5 stars

Efficient and straightforward procedure…

Efficient and straightforward procedure with thanks to Kareem Pilgrim for all his help.

20 July 2026
Motorpoint - Castleford logo

Reply from Motorpoint - Castleford

Hi Tracey,

Thank you for taking the time to leave us such lovely feedback! I'm delighted to hear that Kareem was able to support you throughout your car buying journey and cant wait to share your comments with him.

Thank you for your purchase, we hope to see you back in store again soon!

Kind Regards,
Kayley Ainsworth
Customer Service Manager

Rated 5 out of 5 stars

Abs was great

Abs was great. Very professional and friendly, not pushy at all. Very happy with our new car - thank you

26 July 2026
Unprompted review
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Reply from Motorpoint - Castleford

Hi Leah,

Thank you for taking the time to leave us your feedback! I'm thrilled to hear that you had such a positive experience with Abs and have already shared your feedback with him!

Thank you again for your support, we hope to see you back in store again soon.

Kind Regards,
Kayley Ainsworth
Customer Service Manager

Rated 5 out of 5 stars

Friendly staff and helpful

Friendly staff and helpful

20 July 2026
Motorpoint - Castleford logo

Reply from Motorpoint - Castleford

Good Afternoon,

Thank you for taking the time to leave us your feedback. I'm delighted to hear that our wonderful team were able to look after you so well and will be sure to pass your comments on to everyone involved.

Thank you again for your purchase, we hope to see you back in store again soon.

Kind Regards,
Kayley Ainsworth
Customer Service Manager

Rated 5 out of 5 stars

Simple

Simple, straightforward, no hassle very satisfactory. That’s why I come back next time . The price is always good and staff are helpful but not pushy. Top marks to the castleford team.

17 July 2026
Motorpoint - Castleford logo

Reply from Motorpoint - Castleford

Hi Sue,

Thank you for taking the time to leave us your feedback. I'm delighted to hear that you had a positive experience with our lovely team!

Thank you again for your purchase, we hope to see you back in store again soon!

Kind Regards ,
Kayley Ainsworth
Customer Service Manager

Rated 5 out of 5 stars

Made the process easy from start to…

Made the process easy from start to finish, not pushy at all came in on a family recommendation and would not hesitate to do the same.

21 July 2026
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Reply from Motorpoint - Castleford

Hi Paul,

Thank you for taking the time to leave us your feedback. I'm delighted to hear that you had a positive experience in store and would be happy to share your comments with everyone involved.

Thank you again for your purchase, we hope to see you back in store again soon.

Kind Regards,
Kayley Ainsworth
Customer Service Manager

Rated 5 out of 5 stars

Attentiveness

Attentiveness

17 July 2026
Motorpoint - Castleford logo

Reply from Motorpoint - Castleford

Hi Brian,

Thank you for taking the time to leave us 5* review! I'm glad to hear that our lovely team were able to look after you so well.

Thank you again for your purchase, we hope to see you back in store soon!

Kind Regards,
Kayley Ainsworth
Customer Service Manager

Rated 5 out of 5 stars

Excellent service for start to finish …

Excellent service for start to finish as normal thank you so much

20 July 2026
Motorpoint - Castleford logo

Reply from Motorpoint - Castleford

Hi Colin,

Thank you for taking the time to leave us your feedback. I'm glad to hear that you received such excellent service and would be happy to share your comments with our fantastic team.

Thank you again for your purchase, we hope to see you back in store again soon!

Kind Regards,
Kayley Ainsworth
Customer Service Manager

Rated 5 out of 5 stars

Excellent service

Kareem at Castleford made my car buying experience so much easier, he was so helpful all the way through and delivered excellent service

19 July 2026
Motorpoint - Castleford logo

Reply from Motorpoint - Castleford

Hi Gail,

Thank you for taking the time to leave us such fantastic feedback! I'm thrilled to hear that Kareem was able to make your car buying experience easy and cant wait to share your comments with him!

Thank you again for your purchase, we hope to see you back in store soon!

Kind Regards,
Kayley Ainsworth
Customer Service Manager

Rated 5 out of 5 stars

Really good to deal with no pressure…

Really good to deal with no pressure while still been helpful Lacie was amazing & assisted us very well thank you would recommend to anybody

13 July 2026
Motorpoint - Castleford logo

Reply from Motorpoint - Castleford

Good Afternoon,

Thank you for taking the time to leave us such lovely feedback!
I'm delighted to hear that you enjoyed your experience with our sales trainee, Lacie, and will be sure to pass your kind words on to her.

Thank you again for your purchase, we hope to see you back in store again soon.

Kind Regards,
Kayley Ainsworth
Customer Service Manager

Rated 5 out of 5 stars

Great price and service

14 July 2026
Unprompted review
Motorpoint - Castleford logo

Reply from Motorpoint - Castleford

Hi Stephen,

Thank you for taking the time to leave us such lovely feedback. I'm delighted to hear that you enjoyed your recent experience with us and will be sure to pass your comments on to everyone involved.

We hope to see you back in store again soon!

Kind Regards,
Kayley Ainsworth
Customer Service Manager

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