Being welcomed as we entered the site. We looked around at the huge selection of cars and felt extremely comfortable and relaxed (no pushy salespeople hovering and following us around). Once we had s... See more
Company replied
Location
Switch locationWhistler Drive, Glasshoughton, WF10 5HX Castleford, West Yorkshire, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I was assisted by Marcin.. all questions answered, explain properly about finance options. Very approachaeble. Everthing is done quickly. And U really like the car. All in all 10 out of 10.
Company replied
From start to finish Niall was amazing. He was patient, understanding and not pushy in any way which is just what I needed after having been in an accident and having my car written off. He got me the... See more
Company replied
I collected my new mini from Derby, but it was transferred from Castleford. Kareem at Castleford (even though never seen him face-to-face) as been brilliant all tje way through the process. He has b... See more
Company replied
Company details
- #56 of 91 best companies in Car dealer
- #27 of 55 best companies in Used car dealer
Written by the company
We’re here to make car buying easy and hassle-free. We offer award-winning customer service before and after you buy. Whatever you need, we’re here to help. We only sell nearly new cars - choose from 1,000s of cars, all of which come with warranty so peace of mind comes as standard. We have something to suit every budget and with our price promise you can be assured that nobody beats us on price. That’s a promise.
Sell us your car
Written by the company
- 99% of final valuations are paid on average
- Visit our website to get a free valuation for your car
10.9% APR on all cars
Browse thousands of quality cars today.
Now is a great time to upgrade your car, with our new 10.9% APR. We're here to make your car buying journey easier - all our cars come with a warranty for added peace of mind, plus we're never beaten on price, so you can buy with the confidence that you're getting the best price.
Contact info
Whistler Drive, Glasshoughton, WF10 5HX, Castleford, West Yorkshire, United Kingdom
- 01977 712881
Over 1000 new cars every week
4.7
Excellent
851 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
From the minute I arrived to driving…
From the minute I arrived to driving away with my new car the customer service particularly from Matt who helped me all the way with the purchase was absolutely first class.
7 May 2026
Reply from Motorpoint - Castleford
Hi Mark,
Thank you for taking the time to leave us such lovely feedback. I'm glad to hear that you received such excellent service from Matt and would be happy to pass your comments on to him.
Thank you again for your support, we hope to see you back in store soon.
Kind Regards,
Kayley Ainsworth
Customer Service Manager
Great experience.
Bought new car from motor point, great car, put deposit down, loved car, salesman not pushy, didn't try to sell me lots of extras, great price, straight forward, would definitely recommend.
5 May 2026
Reply from Motorpoint - Castleford
Hi Karen
Thank you for taking the time to leave us such lovely feedback. I'm glad to hear that you enjoyed our hassle free car buying environment and would be happy to pass your comments on to our team.
Thank you again for your purchase, we hope to see you back in store soon!
Kind Regards,
Kayley Ainsworth
Customer Service Manager
Great choice of cars
Great choice of cars, great part exchange price and a well priced car which I bought. Excellent customer service from sales executive Marcin M. Lovely atmosphere Castleford. Always a pleasure visiting and browsing stock !
2 May 2026
Reply from Motorpoint - Castleford
Hi John,
Thank you for taking the time to leave us your feedback. I'm so glad to hear that you had another fantastic experience with Marcin!
Thank you again for your purchase, we hope to see you back in store soon!
Kind Regards,
Kayley Ainsworth
Customer Service Manager
Collecting my new car experience
I collected my new mini from Derby, but it was transferred from Castleford. Kareem at Castleford (even though never seen him face-to-face) as been brilliant all tje way through the process. He has been very prompt getting back to me via email, answered all my questions and been so helpful and friendly throughout the whole process!
2 May 2026
Reply from Motorpoint - Castleford
Hi Miss Davies,
Thank you for taking the time to leave us your feedback. I'm so glad to hear that you had a positive experience with Kareem and would be happy to pass your comments on. If there is anything further we can do to improve, please do not hesitate to contact us.
Thank you again for your purchase, we hope to see you back in store soon!
Kind Regards,
Kayley Ainsworth
Customer Service Manager
Very helpful staff answered all my…
Very helpful staff answered all my questions with clear answers and were very patient this is the 2nd car I've bought from here and if I need another in the future this is the first place I would visit Jo
1 May 2026
Reply from Motorpoint - Castleford
Hi Derek,
Thank you for taking the time to share your feedback! We're thrilled to hear that our team were helpful, patient, and provided clear answers.
Thank you again for your business, we hope to see you back in store soon!
Kind Regards,
Kayley Ainsworth
Customer Service Manager
Staff good car selection good just need…
Staff good car selection good just need a little bit more
6 May 2026
Reply from Motorpoint - Castleford
Hi Dave,
Thank you for taking the time to leave us a review. I'm glad to hear that you had a positive experience with our team and would appreciate it if you are able to update your review with more information on how we can improve moving forwards.
Thank you for your purchase, we hope to see you back in store soon!
Kind Regards,
Kayley Ainsworth
Customer Service Manager
Reply from Motorpoint - Castleford
Good Morning,
Thank you for taking the time to leave us a 5* review! I'm glad to see that you had a positive experience with our Castleford team and would be happy to pass your feedback on to everyone involved.
Thank you again for your purchase, we hope to see you back in store soon!
Kind Regards,
Kayley Ainsworth
Customer Service Manager
So easy and straight forward
So easy and straightforward from beginning to end nothing was too much trouble thanks to Abs and Charlotte excellent handover everything explained to the letter highly recommend and thanks again to all the team
5 May 2026
Unprompted review
Reply from Motorpoint - Castleford
Hi Simon,
Thank you for taking the time to leave us such lovely feedback. I'm thrilled to hear that you had a hassle free car buying experience with us and that both Charlotte and Abs were able to make the process enjoyable for you.
Thank you again for your business, we hope to see you back in store soon!
Kind Regards,
Kayley Ainsworth
Customer Service Manager
Very smooth , easy and pleasent experience
Very smooth, easy and pleasent experience from initial enquiry to sale. Very friendly and professional, no pushy salesman just helpful and knowledgeable. I would highly recommend this garage to anyone. .
3 May 2026
Reply from Motorpoint - Castleford
Hi Ellie,
Thank you for taking the time to leave us such lovely feedback! I'm thrilled to hear that you had such a pleasant store experience and that our helpful team were able to make your purchase as smooth and possible.
Thank you again for your business, we hope to see you back in store soon!
Kind Regards,
Kayley Ainsworth
Customer Service Manager
Reply from Motorpoint - Castleford
Hi Martin,
Thank you for taking the time to leave us your feedback. I'm glad to hear that we were able to make your car buying experience so easy!
If there is anything further we can do in order to improve please do not hesitate to contact me directly. Thank you again for your business, we hope to see you back in store soon.
Kind Regards,
Kayley Ainsworth
Customer Service Manager
Motorpoint Castleford Review
On visiting Motorpoint Castleford I was greeted by Michal Rybak who helped me locate the vehicle I was interested in purchasing. From the start of the process to the final purchase of the vehicle Michal could not have been more patient and helpful in dealing with my enquiries. At no time did he pressurise me into making a hasty decision which is very unusual in this industry.
I am extremely pleased with my purchase and thanks to Michal have no regrets using Motorpoint.
28 April 2026
Unprompted review
Reply from Motorpoint - Castleford
Hi Kenneth,
Thank you for taking the time to leave us a 5* review. I'm thrilled to hear that you had such a positive experience with Michal and that he was able to look after you so well.
Thank you again for your purchase, we hope to see you back in store in the future.
Kind Regards,
Kayley Ainsworth
Customer Service Manage
Abs was a first class salesman who took…
Abs was a first class salesman who took great care of us to ensure we picked the correct vehicle.
30 April 2026
Reply from Motorpoint - Castleford
Good Afternoon,
Thank you for taking the time to leave us a review! I'm thrilled to hear that you had a first class experience with Abs and will be sure to pass your comments on to him.
Thank you again for your business, we hope to see you back in store soon.
Kind Regards,
Kayley Ainsworth
Customer Service Manager
Reply from Motorpoint - Castleford
Hi Richard,
Thank you for taking the time to leave us a 5* review! I'm glad to see that you had a positive experience in store and that our team were able to look after you so well.
Thank you again for your purchase, we hope to see you again soon!
Kind Regards,
Kayley Ainsworth
Customer Service Manager
The salesman was superb
The salesman was superb, not st all pushy and made the whole process very easy
22 April 2026
Reply from Motorpoint - Castleford
Hi Gary,
Thank you for taking the time to leave us your feedback. I'm glad to hear that our sales team were able to make your car buying experience hassle free and will be sure to pass your comments on to everyone involved.
Thank you again for your purchase, we hope to see you back in store soon!
Kind Regards,
Kayley Ainsworth
Customer Service Manager
Amazing Service and Great Pricing
I had an amazing experience while shopping for my car. I looked online and fell in love with the car and then when i saw it in person i just fell in love even more. The service from the staff was amazing Matt was my sales person and he helped me with everything that i needed and was super helpful, the pricing for the car was amazing and especially with the amount of miles it has on it, and Matt helped me with all the financing and helped with bringing the price down to a number which was reasonable for me. Thank you all so much for giving an amazing experience and Matt was amazing.
21 April 2026
Reply from Motorpoint - Castleford
Hi Zoe,
Thank you for taking the time to leave us such fantastic feedback! I'm thrilled to hear that you had such a positive car buying experience with Matt and will be sure to pass your lovely comments on to him.
Thank you for your business, we hope to see you back in store soon!
Kind Regards,
Kayley Ainsworth
Customer Service Manager
There is no hard sell at Motorpoint
There is no hard sell at Motorpoint, it is easy to view vehicles on your own but advice is always given if you ask one of their sales team.
Having used Motorpoint before I knew what to expect and Kareem our salesperson was very helpful, overall a first class service.
26 April 2026
Reply from Motorpoint - Castleford
Hi Neville,
Thank you for taking the time to leave us your feedback. I'm glad to hear that you found Kareem helpful and will be sure to pass your lovely comments on to him.
Thank you again for your purchase, we hope to see you back in store soon!
Kind Regards,
Kayley Ainsworth
Customer Service Manager
Good service.
Your staff are the face and backbone of the company.
Josh Abell was the person we dealt with at Castleford, a trainee salesman.
His demeanor and communication style fitted us very well!
He will be an asset to your team.
The vehicle was the second one we viewed and bought. A great price and service.
An enjoyable experience.
26 April 2026
Reply from Motorpoint - Castleford
Hi David,
Thank you so much for taking the time to leave us your lovely feedback! I'm thrilled to hear that you had such a positive experience with our trainee sales executive, Josh, and will be sure to pass your comments on.
Thank you for your purchase, we hope to see you back in store soon!
Kind Regards,
Kayley Ainsworth
Customer Service Manager
Wanted to sell my car got it valued on…
Wanted to sell my car got it valued on line ,drove 30 miles to a timed appointment ,kept me awaiting 45 mins .
Their used car buyer asked to see all my documentation this was correct then hi checked my car and told me it had a mileage discrepancy and couldn’t continue ,which I questioned as the car had only had one mot with correct mileage shown.I asked how I could correct this ,he misled me and told me to ring dvla . I went outside and rang hpi services who informed a search had been done that day with a lower mileage entered than the mileage on the current mot , I gave the correct mileage and hoi corrected its report ,went back in and told thier buyer that I had corrected the mileage and the car showed correctly now ,he looked totally surprised and used every excuse not continue ,then said I would have to rebook for another day ,and get car revalued shock huge price drop . Just the usual unacceptable underside of the motor trade , went straight to we buy any car who bought it at the agreeded price ,avoid at all costs unless you just want a ride out
14 April 2026
Unprompted review
Reply from Motorpoint - Castleford
Hi Simon,
Thank you for taking the time to leave us your feedback in regards to your recent 'Sell your car' appointment. I'm very disappointed to hear of the concerns you have raised and would like to take this opportunity to re-assure you that this will of course be investigated internally.
Unfortunately we would be unable to process any purchases showing NMR issues, though I'm glad to hear that this has since been resolved. I have also been unable to identify any reductions on your valuation during your second appointment, however i would be happy to discuss your feedback further should you wish to provide us with any additional feedback?
We hope to see you back in store moving forwards.
Kind Regards,
Kayley Ainsworth
Customer Service Manager
Good customer service
Good customer service, decent part exchange, good quality cars for sale and good post sales service. Not many car supermarkets or garages offer this but Castleford Motorpoint did.
20 April 2026
Reply from Motorpoint - Castleford
Hi Lynne,
Thank you for taking the time to leave us such lovely feedback. I'm glad to hear that you had a positive experience with us and hope to see you back in store again soon.
Thank you again for your business!
Kind Regards,
Kayley Ainsworth
Customer Service Manager
Reply from Motorpoint - Castleford
Hi Stephen,
Thank you for taking the time to leave us your feedback. I'm glad to hear that you enjoyed your time on site and found our lovely team to be helpful!
Thank you again for your purchase, we hope to see you back in store soon!
Kind Regards,
Kayley Ainsworth
Customer Service Manager
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.