Motorpoint - Oldbury Reviews 

I recently purchased a car from Motorpoint Oldbury and, overall, the buying experience was very positive. Matt and Josh in the sales team were excellent throughout the process. They were friendly, patient, and knowledgeable, taking the time to explain everything clearly without any pressure. They gave me plenty of opportunity to look over the car at my own pace and there was absolutely no hard sell, either on the vehicle itself or on any supplementary products, which I really appreciated.

Motorpoint also has a wide selection of cars available, and their pricing is very competitive and reasonable compared to many other dealers.

Unfortunately, the aftersales experience was disappointing and significantly detracted from what had otherwise been a great purchase experience. When I collected the car, I noticed a chip in the windscreen. A repair was arranged, but the appointment was then cancelled. After that, I made numerous calls trying to get the issue resolved. Despite leaving messages, the manager was always unavailable and never returned my calls to rearrange the repair. In the end, I had to visit the store in person to get things moving again. The windscreen was eventually repaired, but not until two weeks after I had taken delivery of the car.

It's a real shame that the poor aftersales service spoiled what was otherwise a very positive experience. The sales team deserve credit for their excellent customer service, but Motorpoint really needs to improve its communication and responsiveness once the sale has been completed.

Good selection of cars, easy viewing and great service by Jacky followed by a surprisingly simple buying process.

Friendly, helpful staff. Relaxed atmosphere. Love the new car!

Sales person was really helpful

From start to finish Ryan was very helpful, clear communication. Told him spec I required for my new car & he helped me. He made so easy, answered all my questions, eased my worries about getting a new used car. Love my new corsa and will recommend Ryan & Motorpoint

They did everything I asked love the car manager
What a nice man helped all the way thanks mark

Was sold a damaged car. Avoid Motorpoint Oldbury like the plague.
I bought a car for my daughter for £11,840.
Within the first week of having the car it had to go back. The car was pulling to one side, some of the front bumper was lose and needed new clips.
They told us to take it to their tyre place to get tracking checked. They tyre place said the two front tyres was bald on the inside and both need replacing and thetracking needs doing. That was done and sorted the pulling out. The week after the expansion tank was leaking so the car went back for them to check. They said it needed topping up. So they fill it up and a couple of days after my daughter checked the car and it was leaking again.
She contacted Motorpoint and they said get in touch with Spectrum their warranty people. Spectrum told my daughter to take it to one of their garages to get it fix. The garage fixed the tracking needs doing. The week after the expansion tank was leaking so the car went back for them to check. They said it needed topping up. So they fill it up and a couple The garage fixed the problem. The garage fixed the problem. A few weeks after that the car kept smelling of petrol. It was taken to a garage they done diagnostic and changed spark plugs. A few days later it kept smelling of petrol. So she to it to the Spectrum garage. The done a diagnostic on the car and it showed a problem with the injector's. The car is now out of warranty so we are having to pay for these things to be done. The garage changed the number 2 injector and the car seems to run fine for the week.
After that engine management light come on and a few other lights lit up. The car was taken back to spectrum garage. They done another diagnostic check and it said injector 1 was not working. When the garage tried to remove this injector 1 they found it really hard and found it was glued in. The garage in their opinion that the car was sold to us like this. The cost to repair was £3390.
I went to Motorpoint Oldbury with all the evidence. Said I want them to pay for the repair or a full refund. To cut a long sorry short. They refused everything. They was no help and they said the Spectrum garage had caused the problem. Motorpoint Oldbury are a bad bad business. The hand over form that my daughter should have signed to say she was happy with the car and inspected the car. They was signed by their sales person. My daughter didn't sign and the car was not inspected. Please avoid. You have been warned. 😠😠😠

I had a great experience at Oldbury, I found a car I liked, was able to test drive it, had all my questions answered and once I had made my decision was able to drive away the same day, which included a very fair part exchange. Whenever I next decide to upgrade my car I’ll be back to Motorpoint no question.

I was looking for a used car and went to motorpoint in Oldbury I met Jackie the salesman who was amazing throughout the whole process he was very friendly as was the rest of the team I had decided on a 2024 Toyota Aygo X and Jackie explained about the car and deals including the warranty available while a colleague told me about PSP scheme I was then offered a test drive and collected the car the next day so the whole experience was amazing and I would recommend Motorpoint to anyone

Car mats arrived within stated time scale.

The service was great !! Definitely would buy from here again

The one thing I liked about motorpoint was the salesperson let us walk around the cars on our own and they wasn’t pushy. My experience with motorpoint was on point and nothing was too much trouble for the salespeople. The car I was about to purchase had a fault but that was fixed. Then the purchase was completed. Fantastic experience. Will be buying off them again in the future.

Staff very helpful and polite , good choice of vehicles at good price

Very friendly and polite staff. Jacky man was 10/10 for being very helpful on the day. it is always very welcoming whenever I come to the Oldbury store.

On the whole my experience buying from Motorpoint was good, however when collecting the vehicle at a pre arranged time there was no one available, we were told to sit in the cafe area. After 20 minutes I had to go in search of someone to find out what the delay was.

Was made to feel at ease, listened to what we were looking for, and made it easy to complete with our choice.

Friendly honest and helpful staff.

Salesman was great made my wife and myself feel good about our purchase

From the start of finding a car to the end of collecting my car, the team at Oldbury branch were great. I had an issue with my car i was part exchanging,through no fault of my own caused by a insurance company.
Marin, the customer service manager was fantastic showing support and understanding through out.
Scott and Amy were also helpful and friendly.
Big thankyou to the team....would recommend Motorpoint Oldbury