I would like to thank the service team especially Ericka for her top notch assistance, very polite and very professional. She is very knowledgeable with cars and she gave me some tips and advice on h... See more
Company replied
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Completely avoid. Should be called wormwood motors. I remember my first time at this place I was talking to the salesman and lucky enough a friend of a friend recognised me and told me dont buy anythi... See more
Absolutely amazing experience . Nick B salesman made are experience so quick, easy and couldn't do enough for us. Nick B was absolutely lovely and made the experiance so smooth. We cant thank you... See more
Company replied
The staff are very approachable & helpful specially erika shes a lovely lady & she explain well after the service. I ddnt regret i choice motor range to buy my car all the staff are very friendly & v... See more
Company replied
Company details
Written by the company
The Northwest's No. 1 for used cars with over 2000 cars available. We have the biggest choice of used cars in Liverpool. Vehicles are HPI clear with guaranteed mileage & undergo a 120-point mechanical check. Expert buyers handpick the best quality cars, which are price checked daily. Low-rate finance, no deposit required, cash back & more for your part-exchange. Relaxed atmosphere with unbeatable customer service. Drive away today! Call our friendly contact team on 0151 527 7010 or live chat on our website - visit www.motorrange.co.uk. Ideally situated at the end of M57/M58 motorways, Motor Range Liverpool is simple to get to from all directions. You’ll find us opposite Switch Retail Park on Dunnings Bridge Road, with easy access, plenty of on-site parking, and a complimentary hot drink waiting at our refreshment station. Motor Range, Dunnings Bridge Road, Liverpool, L30 6YW. Open 7 days a week - Mon-Fri 9am-8pm, Sat 9am-6pm, Sun 10-6pm
Contact info
Dunnings Bridge Road, L30 6YW, Liverpool, England, United Kingdom
- 01515277010
4.6
Excellent
140 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 1 week
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Disappointing
Disappointing, completed the px valuation online car is only 18 months old 12,000 miles A1 condition offered a great price online but I should’ve known better. 2 hours out of my day to go down - he put the details in the computer it came out at £28k for good condition, great……but then all the excuses of why it’s not actually worth that much, oh sorry we’d only sell for 26k so it’s not worth anywhere near our online valuation. If you respond and say it’s an estimate then I’d suggest you sort your valuation software as it’s obviously just a ploy to get people there so you can try and get the car cheap…..so disappointing
10 July 2026
Unprompted review
Reply from Motor Range - Liverpool
Hello,
Thank you for taking the time to share your feedback. We're sorry to hear that you left feeling disappointed.
Our online valuation tool is designed to provide an estimated value based on the information entered. When a vehicle is viewed in person, we carry out a full appraisal, taking into account its overall condition, current market demand and any preparation work that may be required before resale. This can sometimes result in the final valuation differing from the initial online estimate.
Without your name or vehicle registration, I am unable to look into the specifics of your valuation or explain the factors that influenced it. However, if you contact me directly with your details, I'd be more than happy to investigate this further. Our management team will also review the appraisal to see whether the valuation can be improved and ensure it accurately reflects your vehicle and current market conditions. We'll then be able to provide a full explanation of how the final valuation was reached.
We appreciate your feedback, as it helps us review our processes and customer experience, and we hope to have the opportunity to discuss this with you further.
Best wishes,
Laura Gilchrist
Customer Care
Very helpful
Olly was my sales man and he was lovely; jokey and laid back from the start. Everyone in the dealership was friendly and made us laugh. Even when I went back with questions and Olly wasn't available, his manager helped and he was just as funny and helpful. Upon picking up my car Olly and Matty were helpful and made themselves available for the timeslot I needed. All over great experience!
9 July 2026
Unprompted review
Reply from Motor Range - Liverpool
Hello, thank you for taking the time to leave this great feedback.
Best wishes,
Laura Gilchrist
Customer Care
Caitlin was very friendly and helpful…
Caitlin was very friendly and helpful really enjoyable experience
6 July 2026
Unprompted review
Reply from Motor Range - Liverpool
Hello, thank you for taking the time to leave this great feedback.
Best wishes,
Laura Gilchrist
Customer Care
Amazing from start to finish
Amazing from start to finish, would always buy my cars here in future along with all my family members who also purchase from here. Andrei has been fantastic helping me through the whole process!
6 July 2026
Unprompted review
Reply from Motor Range - Liverpool
Hello, thank you for taking the time to leave this great feedback.
Best wishes,
Laura Gilchrist
Customer Care
Andrei and ste k were very helpful and…
Andrei and ste k were very helpful and gave us a great deal we couldn’t refuse. Excellent customer service
6 July 2026
Unprompted review
Reply from Motor Range - Liverpool
Hello, thank you for taking the time to leave this great feedback.
Best wishes,
Laura Gilchrist
Customer Care
Overall poor service
I originally complained about the state of the vehicle and whilst the company put most things right .I originally wanted to give the car back it was in such a state however they persuaded that everything would be put right . The only offer over the scratches was for the salesman to buff out the scratches himself not done professionally .Naturally I declined and am now told I can’t have my warranty refunded (even 10 months that was left ) as it is beyond the 14 day cooling off period even though the initial complaint was within the cooling off period .I have no intention of keeping the vehicle and am set to lose the £799 I paid for the warranty unless I sell the vehicle privately .
1 May 2026
Unprompted review
Reply from Motor Range - Liverpool
Hello David,
Thank you for taking the time to leave your feedback. We're genuinely sorry that you were unhappy with the condition of your vehicle when you first collected it, and we completely understand how disappointing that must have been.
Following your concerns, our senior management team spoke with you directly and worked to resolve the issues you raised. We're pleased that the majority of these were addressed and put right. With regards to the minor cosmetic scuffs, our team did offer to improve these for you, however you declined this offer and advised your Sales Advisor that you had arranged to rectify them yourself.
We're sorry to hear that you're now looking to sell the vehicle. In relation to the warranty, we appreciate this isn't the outcome you were hoping for. However, the warranty was purchased separately, and the relevant documentation and agreement were signed at the point of sale. As such, we are unable to offer a refund for the warranty.
We appreciate that this will be disappointing to hear, but we do hope you can understand that we must apply our warranty terms consistently. Thank you again for sharing your feedback, and we wish you all the best for the future.
Best wishes,
Laura Gilchrist
Customer Care
Great Saleswoman
Great Saleswoman.
Kept upto date from start to finish.
Thank you for the excellent service.
5 July 2026
Unprompted review
Reply from Motor Range - Liverpool
Hello, thank you for taking the time to leave this great feedback.
Best wishes,
Laura Gilchrist
Customer Care
great stuff
easy from start to finish fast, effective and effortless!!! Great customer service Dan thanks again motor range
4 July 2026
Unprompted review
Reply from Motor Range - Liverpool
Hello, thank you for taking the time to leave this great feedback.
Best wishes,
Laura Gilchrist
Customer Care
Reply from Motor Range - Liverpool
Hello, thank you for taking the time to leave this great feedback.
Best wishes,
Laura Gilchrist
Customer Care
Reply from Motor Range - Liverpool
Hello, thank you for taking the time to leave this great feedback.
Best wishes,
Laura Gilchrist
Customer Care
Good fella
The fella who took us through everything was first rate. Lovely. Loads and loads of choice. Fairly priced. Would recommend
2 July 2026
Unprompted review
Reply from Motor Range - Liverpool
Hello, thank you for taking the time to leave this great feedback.
Best wishes,
Laura Gilchrist
Customer Care
Caitlin was fab
Caitlin was fab, great service, very accommodating and helped us find a car we loved. She was very helpful and we definitely recommend her.
2 July 2026
Unprompted review
Reply from Motor Range - Liverpool
Hello, thank you for taking the time to leave this great feedback.
Best wishes,
Laura Gilchrist
Customer Care
Fantastic!
The environment and staff are consistently friendly and readily available to assist you in finding precisely what you seek. The customer service is excellent, making for an effortlessly pleasant experience overall.
21 June 2026
Unprompted review
Reply from Motor Range - Liverpool
Hello, thank you for leaving this 5 star feedback!
Best wishes,
Laura Gilchrist
Customer Care
To the two girls in the customer…
To the two girls in the customer service department
These two girls are amazing
They deserve more praise from people
They are both dedicated hard working women , the phone never stops
They are both so professional and patient and always help anyway they can
Ive seen them a few times and what I've heard and seen are two of the hardest workers in motor range with pure professionalism and motivation
Dedication with a smile
Friendly and caring these two hard working women deserve more credit
Service manager paul is also great
Always there to help and assist
Paul you have two amazing women at the helm
Its a fantastic team 👍🏼
Im happy to have experienced it
Lawrence Griffin
2 July 2026
Unprompted review
Reply from Motor Range - Liverpool
Hello Lawrence, thank you kindly for taking the time to leave this fantastic feedback for our Service Team. I completely agree our Service Advisors are very hardworking and professional and I thank you for leaving this review and acknowledging their hard work and dedication.
Wishing you many happy miles!
Best wishes,
Laura Gilchrist
Customer Care
Best wishes,
Laura Gilchrist
Customer Care
Thank you
Sophie Wilkes and Harris Anderson have made buying a car easier than ever. Very polite, welcoming and professional in what they do.
30 June 2026
Unprompted review
Reply from Motor Range - Liverpool
Hello, thank you kindly for taking the time to leave this 5 star feedback!
Best wishes,
Laura Gilchrist
Customer Care
Lies, faults, broken promises and a 9 month delay
Bought a car in October. Multiple issues with it from day 1. Lies, lies, broken promises, lies and lies. 8 months on I am still waiting for resolutions. I waited a month for an appointment after they had finally acknowledged my complaint and everything seemed to be progressing. I lose a day's work to take my car into them and get a call the next day saying 'we acknowledge the problems and agree they exist...... bring it in in 6 weeks and we may fix them then' that will be almost 10 months.
No heaters, no air conditioning, no fans at all, no tail light, dodgy wheel, faulty seat belt. Truly pathetic service. Will never ever use them again.
Recieved really good service right up until I paid then it became terrible. Took them 6 months to claim ownership of the car I part exchanged so I recieved multiple fines from DVLA for no tax and MOT.
Shop around. Better prices and service elsewhere.
26 June 2026
Unprompted review
Reply from Motor Range - Liverpool
Hello Matt,
Thank you for taking the time to share your feedback. We are very sorry to hear about your experience and completely understand your frustration. This is certainly not the level of service we aim to provide.
We appreciate that there have been a number of outstanding issues with your vehicle, and we apologise for the delays in resolving these. Following our technicians' inspection, the required replacement parts have been identified and ordered directly from MG. Unfortunately, these parts are currently on back order with the manufacturer and are expected to arrive later this month, which has been outside of our control.
With regards to the air conditioning concern, our technicians have carried out initial testing using a diagnostic dye to help identify the source of the leak. As discussed, you are booked back in with us on 10th July for a waiting appointment, which will allow sufficient time for us to accurately diagnose the issue and complete any necessary repairs.
We remain committed to resolving the outstanding issues as quickly as possible and thank you for your patience while we work towards bringing this matter to a conclusion.
Best wishes,
Laura Gilchrist
Customer Care
Erika has gone above and beyond to get…
Erika has gone above and beyond to get my car running again!
27 June 2026
Unprompted review
Reply from Motor Range - Liverpool
Hi Paul
Thank you for taking the time to leave this 5 star feedback! Your kind comments will be passed on to Erica in our Service Team.
Best wishes,
Laura Gilchrist
Customer Care
Andrei sold us our new Vauxhall…
Andrei sold us our new Vauxhall Mokka…our first electric! Great job and really pleased with the service and the car
27 June 2026
Unprompted review
Reply from Motor Range - Liverpool
Hello Brendan, thank you for the 5 star feedback! Happy Motoring.
Best wishes,
Laura Gilchrist
Customer Care
Harris was brilliant
Harris was brilliant
took me through every step and sorted us out brilliantly was open and honest and got the car turned round extra quick for me
25 June 2026
Unprompted review
Reply from Motor Range - Liverpool
Hello Ian, thank you for the 5 star feedback! Wishing you many happy miles in your new car.
Best wishes,
Laura Gilchrist
Customer Care
5 stars
Olly H was a great help from the start, let me have a browse in my own time and was always there to help. Stevo K made the final process simple and easy. Quick turn around, got it the next day. Thanks very much
21 June 2026
Unprompted review
Reply from Motor Range - Liverpool
Hello Gemma, thank you for the 5 star feedback!
Best wishes,
Laura Gilchrist
Customer Care
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