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Review summary

Created with AI, based on recent reviews

Evaluating 256 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the staff for their professionalism, politeness, and extensive knowledge. Customers frequently highlight the excellent service, noting that employees are efficient, thorough, and take pride in their work, often going above and beyond expectations. Many appreciate the clear communication, with staff explaining procedures in detail and offering helpful advice, which contributes to a stress-free experience. Reviewers also commend the cleanliness and tidiness maintained during and after the work, making the overall interaction very positive. The company's commitment to customer satisfaction is evident in the positive feedback regarding their responsiveness and the high quality of their products and installations.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, politeness, and... See more

Service

Users describe positive interactions with service, consistently praising the professionalism, efficiency, and... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the courteous, prompt, and... See more

Quality

Customers consistently note positive experiences with quality, with many reviewers praising the excellent... See more

Product

Reviewers highlight positive aspects of the product, with many customers reporting that issues like mold have... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Josh D attended our home to install a new loft vent unit. Arrived on time and was very professional. Told us exactly what he would be doing at every stage and did a superb job. Left the area clean and... See more

Rated 5 out of 5 stars

Thank you to emma who came to do work in my dads house today she had alot of work to deal with and she done a very good job of it also left it clean and tidy after her My dads just came out of hospit... See more

Rated 5 out of 5 stars

Are engineer that come, was called Perry. He was very polite and very understanding and went above and beyond with the job that needed doing, and also gave us some good advise on future care of the pr... See more

Rated 5 out of 5 stars

The contractor was Joel. He introduced himself and told me exactly what he was going to do in detail. He was very polite and carried out the work without any disturbance to myself. Joel then explained... See more


Company details

  1. HVAC Contractor
  2. Property Surveyor
  3. Ventilating Equipment Manufacturer

Written by the company

Mouldex are a specialist mould, condensation and radon solutions provider.


Contact info

5.0

Excellent

TrustScore 5 out of 5

639 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Mark (surveyor)

Today Mark (surveyor) came out to my property to access the mould. Would just like to say what a helpful friendly guy he is. So helpful and he checked everything. Compared to some workmen that come to your home he was awesome. Still smiling even with his broken toe. Thank you Mark. You are a credit to the company.

16 April 2026
Unprompted review
Rated 5 out of 5 stars

the team at mouldex have done a…

the team at mouldex have done a fantastic job with the mold in my bathroom ceiling. its not come back after having it done.
my Engineer Emma :) came to my home to alter the fan system on my landing and the fan in kitchen needed to be moved. she done a fantastic job neat and tidy. really impressed with everything she has done in my home. thanks emma good job well done.

7 April 2026
Unprompted review
Rated 5 out of 5 stars

Contracted by Landlord

Contracted by Landlord who has failed to act on leaking roof for over three years. Courteous and prompt customer service, brilliant communication from a lovely team of telephone operators, and a polite and efficient visit to assess and treat mould. Report made and prompt action from Mouldex to replace extractor fans. Brilliant service from engineers and company. Now if only the landlord could repair the three year old leak anyway near as efficiently. But this is not about the landlord, it is a well deserved review of the Mouldex service.

2 April 2026
Unprompted review
Rated 5 out of 5 stars

Mouldex

The gentleman who visited us from moulded is a credit to the company excellent custome service & workmanship

20 March 2026
Unprompted review
Rated 5 out of 5 stars

Engineer came out yesterday

Engineer came out yesterday, helpful and friendly, explained everything.
Couldn't get my cooker working after he left, so contacted Mouldex , spoke to a lovely lady called Wendy, so knowledgeable and helpful, really knew her stuff, had the cooker working again in minutes.
Excellent service

26 March 2026
Unprompted review
Rated 5 out of 5 stars

Mould treatment

Paul came to my house today for some mould treatment in 3 rooms. He did a fantastic job and was very clean and tidy with his work. The difference from before and after was amazing. Would highly recommend.

25 March 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic First Class Service

Cannot fault the service and professionalism provided by Simon today. We have our elderly mum living with us who is vulnerable and suffers dementia. He was very understanding and explained to her what work needed to be carried out. I showed Simon the work area that needed to be done and he went through everything that needed replacing and repairing and explaining stuff as he went along. A true gent and very skilled at his job. First class service from start to finish.

25 March 2026
Unprompted review
Rated 5 out of 5 stars

Tony came to my home to place radon…

Tony came to my home to place radon detectors. He was very communicative, dropping me a text the day prior to his visit, which allowed me to communicate him on the day of. He was extremely knowledgeable, and happy to answer any questions I had.

11 March 2026
Unprompted review

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