Mountain Alarm Reviews 37

Turned away project where we really needed help. Said they were not interested and going to pass on the project. They evidently don't need the work, and are not interested in helping customers solve problems.

Called in for beeping panel. Was transferred to the fire alarm department and left on hold. After 52 minutes I called from another phone to be told that they closed at noon today.

Horrible service. Billings Alarm sold to them and Mt Alarm who has not even looked up the definition of "CUSTOMER SERVICE" so that they could provide it is not someone I would recommend. They are attempting to make everyone sign a long term contract. They are rude and pushy and accepted $ even though I hadn't signed a contract, yet they are telling me they will terminate it. Not one to be bullied. Run away and don't give them your business.

I was very happy with Nick and Procom for years. Then Mountain Alarm bought Procom. I didn't even know this happened and then I started getting invoices from this new company. Then I had issues with the video cameras that Nick had installed. Mountain Alarm doesn’t have a clue about the cameras or the software running the cameras nor do they care. Really just a joke overall. Stay away if you can.

We canceled month's ago after they re-upped our contract without us agreeing to it. They are still charging us even after we called in to cancel. These people are the thieves you want to protect yourself from.

Very poor customer service, very aggressive money collecting policy. Will tell you you owe them money for alarm service that you did not know you had and will immediately collect the money by threatening letter and a collection fee on top of that. Cannot recommend.

Very poor customer service. The staff will say anything (including the owner R. Garner) to make a sale. When it comes time to ending or canceling the service they are no where to be found. I do not trust these folks, nor do I recommend them.

Teresa Gonzales is the most inept customer service manager I have come across. She will not return a call, she too will say anything, and the cancelation policy needs to be pulled out of her. Then she pretends like she doesn't hear my confirmation to end the service. Her lack of skill emanates in all the customer service workers. What a piece of work.

I have had the hardest time getting this company to install cameras in our home. Now 5 months after they installed 6 cameras and 8 additional service visits some taking 5-6 hours, the cameras are still not working. They get an A for effort and an F for results. Well meaning, polite but incompetent.

I switched from ADT to Mountain Alarm at approx. 1/2 the monthly rate and no switchover cost. Service was prompt and very courteous and they have a local office if I ever need them. The only minor glitch was I haven't yet received an e-mail confirming my no-rate-increase-for-three-years guarantee.

As a building owner we were caught with a need to correct a problem with an alarm that the original company would not service (or could not because of some license problem). We thought we corrected it, but the new company we hired did not have an in city Denver license. Mtn. Alarm fiddled around, repeated the same procedure we had just done and paid for and then charged a gigantic connect fee. Until I contacted an owner, the salesman only returned calls when he felt like it.

Eventually they did get the alarm onto their system and then followed up
with a huge bill for doing that. Then a month later they charged a huge fee again for a yearly checkup, even though they should have checked it
up while hooking it up. Very u;nhappy, but had no choice as the fire dept. had filed a ticket in my name.

great service

Mountain Alarm was a little difficult to get scheduled. They also had to come back because they didn't finish the job the first time but all in all the system is in and working. People were friendly.

Mountain Alarm is a high quality service company.
Their technicians are courteous and very knowledgeable.
I would recommend to my own mother for any alarm or security needs.

Ray and Cory in the field and Rose in the office have all been great to work with, resolving problems (only a couple) when they arise in a timely fashion. I recommended them to my neighbor, who also had a system installed (updated). Thanks for the good service!

Mountain Alarm took over after many with Armed Alert. They came out looked over our system to make sure it was up and working as intended. They have been good to answer questions and always on duty. Thanks.

Fair price and they have been good to work with.

My initial interaction with Mountain Alarm was very positive. Sales person responded to my initial request within a day. Since then, I have had to follow up a few times to get work scheduled. When they arrive, they do good work and I believe I will get good service in the future. I have had trouble knowing who to contact for what and am still waiting on a couple of responses to inquiries/requests. I have been told the last couple of months have been extraordinarily busy for the company. I can understand that, but not why I do not get responses to emails and calls.

I have had two things that have frustrated me. First when getting the contract made I tried several times to get the information given to the company correct. Who ever was taking the information could not no matter how many attempts could not get my name and the name of my company correct I finally went into the office for help with it and physically wrote the information down. Second the permit for the alarm was not submitted to the city. I was not aware that a permit was needed and that MA would be the one that should have submitted it. I received a ticket from the city. When I went to the city to submit the permit and pay the ticket I was told that most alarm companies will fill out the permit and pay the fee. I took the bill to MA and my account was credited but after almost 2 months of having an alarm it was very irresponsible to not have had the permit submitted.

My representative, Rick, was a pleasure to work with and made the installation in a timely and accurate manner. He was extremely thorough and responded by phone immediately when I had future questions.

I highly recommend this service and will use again in the future.

I met with sales representative and set up what I wanted. The installer came and didn't know how everything was supposed to be set up. Installer did some weird things and placed some items where it did not make sense. Garage door equipment did not work. One of the locks does not work correctly. They charged me too much after not installing some of the items. I have attempted to get the sales representative to come out to the house so I can go over everything with them (and asked for additional items to be installed). The sales representative still has not come out. The motion sensor will go off because of the dog when they told me it wouldn't. I expected more from the company after spending so much money.