Been a customer for 3 years. They have rare to find items in Switzerland as well as competitive prices. Today I had to cancel an order made Yesterday (Sunday) with delivery for this Tuesday. I use the... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The part that i ordered arrived broken, and I got a new one in the next day. Super service 👌
Was very happy to find a specific brand that is otherwise quite difficult to find in Swiss online stores. Also, the buying experience and the delivery was flawless.
i'm happy with mountainbiks-parts because my command it was fast delivered good price secure ,what i didn't like it was that they don't write the Email in french or english they only write in german... See more
Company replied
Company details
Written by the company
Dein Schweizer MTB Onlineshop für Trailriding, Enduro und Downhill mit den trendigsten MTB Brands und zahlreichen Extraservices: Next Day Zustellung (Mo-Sa), 30-Tage Rückgaberecht und Stornooption, Versandversprechen bis 17:00 und Kauf auf Rechnung.
Contact info
Obermattweg 12, 6052, Hergiswil am See, Switzerland
- support@mountainbike-parts.ch
- mountainbike-parts.ch
4.8
Excellent
581 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 33% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent Service
Excellent Service. Received wrong Material and shop took it back on their cost for delivery. Can only recommend shop!
4 December 2021
Unprompted review
Reply from mountainbike-parts
Thank you very much for your kind feedback. It's very appreciated.
Happy Trails, MTBP Team
Great customer service
Great customer service! My order and shipment went well. However one of the products I ordered broke and I received a refund in full.
3 November 2021
Unprompted review
Reply from mountainbike-parts
Many thanks for your kind feedback! We are happy that you are satisfied with our service.
Happy Trails, MTBP Team
Super fast shipment
Super fast shipment, reliable inventory, very nice and fast communication. really excellent service. Highly recommended web site. Thanks
20 September 2021
Unprompted review
Reply from mountainbike-parts
We are happy that you are this satisfied with our service!
Happy Trails, MTBP Team
i'm happy with mountainbiks-parts…
i'm happy with mountainbiks-parts because my command it was fast delivered good price secure ,what i didn't like it was that they don't write the Email in french or english they only write in german but is a good site with a lot of choices an nice prices
9 September 2021
Unprompted review
Reply from mountainbike-parts
Thanks a lot for your valued feedback!
Happy Trails, MTBP Team
Perfect support
Perfect support.
I recommend this store.
Thanks Patrick
8 September 2021
Unprompted review
Reply from mountainbike-parts
Thanks a lot! Let us know if we can support you with anything else.
Happy Trails, MTBP Team
Super Top !
Excellent website:
- Lots of choices
- Availability of products
- Very competitive prices.
Excellent support:
- Friendly
- Competent
- Very reactive
I highly recommend.
31 August 2021
Unprompted review
Reply from mountainbike-parts
Many thanks for this great feedback!
Happy Trails, MTBP Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.