Mountain Crest Gardens Reviews 

2,854
•
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 33 reviews, reviewers had a great experience with this company. Customers frequently praise the incredibly fast shipping and exceptional packaging that keeps delicate plants safe and secure during transit. Gardeners truly love the beautiful, healthy variety of succulents they receive, consistently noting that items arrive in fantastic shape and wonderful condition. Some reviewers were not happy with occasional quality issues, mentioning that a small number of plants arrived damaged, heavily rotted, or with completely spilled soil. A few consumers also experienced frustrating order problems, such as missing items from their boxes or shipments that did not match the website pictures at all.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product, with many expressing delight over healthy, beautiful... See more

Quality

People report positive experiences with quality, expressing delight over the beautiful, healthy, and unique... See more

Delivery service

Users describe satisfaction with delivery service, frequently highlighting wonderful shipping and prompt... See more

Order

Customers had mixed experiences with order, as while many reviewers expressed great satisfaction and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The 6 plants arrived promptly and in excellent condition! The Blue Chalk plant was a bit rough looking, droopy and wilted. A little water and a good night's sleep and now he looks great! I highly reco... See more

Rated 5 out of 5 stars

By far the best nursery I have ever purchased from. Not only were the succulents well packed , all on sale and very great size for a 2 in. pot. They looked exactly as pictured on website. Will defin... See more

Rated 5 out of 5 stars

My coworkers & I were looking for a large succulent arrangement to give to our boss for her upcoming work anniversary. I wasn't really finding what I wanted to I reached out to Mountain Crest Gardens... See more


Company details

  1. Nursery
  2. also in
  3. Home Furniture Shop

Information provided by various external sources

We ship year-round to all 50 states. Large variety of named succulent plants available: Sempervivum, Sedum, Echeveria, Crassula, Senecio, Tillandsia, Kalanchoe, Haworthia, and affordable bulk trays.


Contact info

4.2

Great

TrustScore 4 out of 5

3k reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.2

All reviews

(2,854)

33 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great looking plants

The group of hens and chicks were as described, not rooted but very healthy looking. Absolutely perfect for the Christmas crafts I am using them for.

7 December 2023
Unprompted review
Rated 5 out of 5 stars

Great selection of plants and wonderful 1st experience

Great selection of plants. The staff was friendly and knowledgeable and answered all of my questions promptly. The plants were packed well and arrived quickly and in good condition. I couldn't be happier with my experience with Mountain Crest Gardens. I can't wait to order more plants from them! I only wish they offered free shipping on all orders. If they did, I probably would have placed another order already. Love their YouTube channel as well!

8 November 2023
Unprompted review
Rated 3 out of 5 stars

Unique plants

I think the succulents are really cool but one of mine was broken during shipment. I also didn’t receive one of the plants (Senecio stapeliiformis) from the monthly subscription box. I had the Dino box and received a bonsai sedum, ice plant (broken), ox tongue, chain plant, string of pearls, and a tiny Haworthia in a wax bag. I thought they switched the missing plant with the string of pearls but found out later that’s a bonus for your first box. They seem to all be healthy and doing well after re-potting. I’m still very excited to grow these!

12 October 2023
Unprompted review
Rated 5 out of 5 stars

Perfect Succulents

Great selection of succulents and the staff is super helpful! I've emailed them with questions and have always heard back AND got actual help! (thank you!) The plants are always healthy and beautiful. Highly recommended!

19 June 2023
Unprompted review
Rated 5 out of 5 stars

Frizzle sizzle love

Both plants arrived will packed. Healthy and beautiful. I've repotted both and they're thriving. (I previously ordered the same plant from another company and the leaves turned brown the following day and then proceeded to fall off shortly thereafter.) These are now one week in my home and still perfect! Will do business again. Highly recommend.

20 May 2023
Unprompted review
Rated 2 out of 5 stars

Constantly broken, diseased or missing

I ve ordered three times and each time the packing is worse and so is the quality. Plants are broken often due to being left lose. Some you can tell they sent you broke because it's cut in half and started to grow an offshoot! Today I got two with rot they tried to hide with drying it out but it's still obvious with the black and yellow leaves. Two plants were left out, two had intense powdery mildew and we're trash, and two had half the leaves knocked off them. The free succulent had three rows of leaves each filled with holes and one had a scissor bug in it! I officially hate this place with their crappy half packing, forgetting stuff and their "gift" of a diseased succulent. I have about 150 succulents and buy from all over, Whole Foods, Etsy, Home Depot, FairySucculents etc and this place is the worst. Their only redeeming quality is they refund their BS plants but it's a pain. You get 1.5 good plants you can salvage for every 4-5.

28 September 2022
Unprompted review
Rated 1 out of 5 stars

The plants arrived in poor condition

The plants arrived in poor condition, but I did everything they said about airing them out, etc.. but they all ended up dying and I do have a green thumb. It was supposed to be for gifts for big donors so very disappointing. Ending up having to buy something else.

14 July 2022
Unprompted review
Rated 1 out of 5 stars

Sent pictures of plants that were in…

Sent pictures of plants that were in bad shape as requested to this company. As of August 23rd haven’t received a response. Very disappointed in their customer service. When I had talked to them about the plants the persons attitude was indifferent. I won’t order from them again.

6 September 2022
Unprompted review
Rated 5 out of 5 stars

Order shipped quickly

Order shipped quickly. The plant suffered from the heat and poor handling by the shipper, but I trimmed off the damaged leaves and replanted it. I have watched it carefully and it is recovering and doing very well. It is a beauty!

6 July 2022
Unprompted review

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