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Mouser EU Reviews 5

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TrustScore 2.5 out of 5

2.5

Electronics store
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Company details

  1. Electronics store
  2. Computer & Accessories store
  3. Computer Hardware Company
  4. Computer Shop
  5. Electronics Company

Information provided by various external sources

Mouser Electronics is committed to providing the newest semiconductors and electronic components, as well as award-winning customer service and support. Our Facebook page is geared to supply you, the design engineer, Maker, STEM Educator and DIY enth...

Contact info

2.5

Poor

TrustScore 2.5 out of 5

5 reviews

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Rated 1 out of 5 stars

Returns policy seems illegal

I ordered from this company and I made the mistake of one letter in the part number. I noticed the mistake when I opened the box and saw the serial number (the packaging does not show it). The product is brand new and never used. I literally opened the box, looked at it, and put it back. The customer services refuses to exchange the product as the box was opened. Yes I made I mistake but no I don’t believe they are being honest or fair in their returns policy.

The woman I dealt with claimed that they work with defense companies and so couldn’t guarantee the product had not been compromised.

I don’t believe for a minute that is a proper excuse. When I consult online I see the following regulation from the EU:

Under the EU Consumer Rights Directive (transposed into French law in the Code de la consommation, articles L221-18 to L221-28), you have a 14-day right of withdrawal (“droit de rétractation”) from the day after delivery.

It is tiring being treated like the bad guy when you are an honest consumer so I will consult a lawyer. Anyone interested feel free to contact me for updates.

8 August 2025
Unprompted review
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