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Review summary

Created with AI, based on recent reviews

Looking at 272 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness and supportive approach, making complex processes much smoother. The service provided is frequently described as excellent, with many people highlighting the efficiency and ease of their overall experience. Reviewers are particularly impressed with the quick response times and the clear, professional communication, whether by email or phone. People appreciate the proactive contact and regular updates, which contribute to a less stressful experience. However, some customers also noted that communication could sometimes be a source of additional stress, with messages occasionally left just before weekends, making timely responses difficult. There were also instances where clarity in emails was an issue, requiring further clarification.

What people talk about most

Staff

People report positive experiences with staff, consistently praising their professionalism, helpfulness, and... See more

Service

Reviewers highlight positive aspects of service, with many customers expressing satisfaction with the... See more

Customer service

Users describe positive interactions with customer service. Customers consistently praise the clear, timely,... See more

Response time

Consumers consistently report positive experiences with response times. Many reviewers highlight the... See more

Customer communications

Customers had positive experiences with contact. Many reviewers praised the excellent communication from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recently carried out a roofing survey for Move Plus and had the pleasure of dealing with Saray. From start to finish, her professionalism stood out. She was diligent throughout the process and main... See more

Company replied

Rated 5 out of 5 stars

We engaged MovePlus after having 3 sales fall through on our Mum’s house and beginning to lose hope. Faye at MovePlus was a pleasure to deal with and helped us reinvigorate the process, engaging with... See more

Company replied

Rated 5 out of 5 stars

Move plus has liaised the whole process of my house purchase. Faye, the team member responsible was extremely supportive and helpful. They would chase the various on going threads and kept on top of e... See more

Company replied

Rated 5 out of 5 stars

My move was a difficult one with a very demanding buyer. Louise was extremely helpful and very supportive throughout the whole process and was a great help when buyers threatened to pull out and deman... See more


Company details

  1. Asset manager services
  2. Property management company

Written by the company

Moveplus is the UK’s premier Part Exchange and Assisted Move Specialist, collaborating with many of the country's housebuilders to manage these schemes seamlessly on their behalf. Our dedicated team ensures a smooth and stress-free process for our clients, managing every step from the initial property valuation to the legal completion. With over 30 years of collective experience, we provide confidence, trust, and honesty in every aspect of the service we offer. Moveplus are fully committed to providing UK housebuilders with the highest quality advice, service and results available within the sector.


Contact info

4.9

Excellent

TrustScore 5 out of 5

507 reviews

5-star
4-star
3-star
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1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Mega helpful

I’ve had Mollie help me with negotiating the sale of my property and also the purchase of my new property. Mollie has been my saving grace with both sides, and put a smile on my face regardless of the news. Also want to thank Jamie for his support in the background.

12 March 2026
Unprompted review
Moveplus logo

Reply from Moveplus

Thank you very much, appreciate your kind comments 😊

Rated 5 out of 5 stars

Saray Boncea was very easy to work…

Saray Boncea was very easy to work with.
The process was really fast, from booking the job to getting the go-ahead on the repair.
Also, payment was very fast, and I would be happy to continue our working relationship.

6 March 2026
Unprompted review
Moveplus logo

Reply from Moveplus

Thank you so much for your comments :)

Rated 5 out of 5 stars

Mollie

Mollie at MovePlus has guided us through the first part of purchasing out next home - communication has been faultless and speedy. Would highly recommend.

14 March 2026
Unprompted review
Moveplus logo

Reply from Moveplus

Thank you so much :)

Rated 5 out of 5 stars

Support in house Purchasing provided by Mollie from Move plus

Move Plus represented the seller of the property that we are currently in the process of purchasing, and Mollie was our main point of contact at Move Plus.
She provided professional support throughout the process and responded to our queries promptly. I am very grateful for her assistance.

13 March 2026
Unprompted review
Moveplus logo

Reply from Moveplus

Thank you so much :)

Rated 5 out of 5 stars

Joel De-Whyte was very helpful

Joel De-Whyte was very helpful, constantly updating me on how things are going throughout the negotiations process. I will definitely recommend your company to anyone interested in buying a new home.

13 March 2026
Unprompted review
Moveplus logo

Reply from Moveplus

Thank you so much for taking the time to feedback on your experience 😊

Rated 5 out of 5 stars

I’ve worked with Saray regarding an…

I’ve worked with Saray regarding an issue at one of the agency’s properties, where we attended as contractors to carry out the repairs. Saray has been extremely helpful throughout and the communication from start to finish has been excellent.

12 March 2026
Unprompted review
Moveplus logo

Reply from Moveplus

Thank you so much for your comments :)

Rated 5 out of 5 stars

Great service

Olivia has been amazing supporting my purchase of a house via vendors buying a new build. My purchase didn’t go ahead in the end but Olivia’s support, communication and ability to help was first class. She was so responsive too. I would highly recommend her ☺️

3 March 2026
Unprompted review
Moveplus logo

Reply from Moveplus

Thank you so much for your comments :)

Rated 5 out of 5 stars

Good service

I had the pleasure of communicating with Joel. From the initial contact he was friendly, responsive and explained the steps being taken.

9 March 2026
Unprompted review
Moveplus logo

Reply from Moveplus

Thank you very much, appreciate your kind comments 😊

Rated 5 out of 5 stars

Great support for first-time buyers

As first-time buyers, we had a great experience with Move Plus. Our negotiator, Nelle Sackett, was very helpful, professional, and responsive throughout the process. She kept us well informed at every stage and patiently answered all our questions. Her support made the whole experience much smoother and less stressful. We truly appreciate her help and would highly recommend Move Plus.

9 March 2026
Unprompted review
Moveplus logo

Reply from Moveplus

Thank you so much :)

Rated 5 out of 5 stars

Nelle has been an absolute star

Nelle has been an absolute star. Very friendly and quick to reply. Thank you so much for your help!

5 March 2026
Unprompted review
Moveplus logo

Reply from Moveplus

Thank you so much for your comments :)

Rated 5 out of 5 stars

Very Helpful

Everything moved smoothly.
Nelle helped me with the process, Explained anything I did not understand and helped me along the way.
Very Helpful.

9 March 2026
Unprompted review
Moveplus logo

Reply from Moveplus

Thank you so much for taking the time to feedback on your experience 😊

Rated 5 out of 5 stars

Aaliyah

Aaliyah has been great. 5* customer service

6 March 2026
Unprompted review
Moveplus logo

Reply from Moveplus

Thank you so much for your comments :)

Rated 5 out of 5 stars

Outstanding experience working with…

Outstanding experience working with Move Plus. The entire process was handled professionally, efficiently, and with excellent communication from beginning to end.

Lauryn was particularly impressive throughout the process. She was extremely responsive, organised, and supportive, making everything clear and straightforward. Her professionalism and attention to detail made the whole experience smooth and stress-free.

It’s always a pleasure to work with companies that operate at such a high standard. I highly recommend Move Plus to anyone looking for a reliable and well-managed service. I look forward to working together again in the future.

6 March 2026
Unprompted review
Moveplus logo

Reply from Moveplus

Thank you very much, appreciate your kind comments 😊

Rated 5 out of 5 stars

Faye was awesome

Faye was awesome, always available to take my calls or call me back. Between us we managed both sets of conveyancers, otherwise this deal would never have been done.

13 February 2026
Unprompted review
Moveplus logo

Reply from Moveplus

Thank you so much for your comments :)

Rated 5 out of 5 stars

great experience thanks Lauryn

just like to say i had a great experience working with Moveplus as a tradesman its important that the process moves smoothly for the benefit of the customer and us, i dealt with Lauryn in the office and the whole process was perfect from the first point of contact through to finishing the job can't complain thanks again,
Liam Timsons Handyman Service.

2 March 2026
Unprompted review
Moveplus logo

Reply from Moveplus

Thank you very much, appreciate your kind comments 😊

Rated 5 out of 5 stars

Working together

We carried out some works for this company for one of there clients. Everything was well explained on job requirements. The liason Lauryn was brilliant with talking to multiple groups involved and was always polite and fast in replying.

Look forward to working with them again.

23 January 2026
Unprompted review

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