Move with Us Reviews 2,565

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 822 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the staff's professionalism, helpfulness, and supportive approach, making complex processes easier to navigate. The service is frequently described as excellent, with many appreciating the clear communication, quick responses, and the team's dedication to keeping them informed throughout the process. People are particularly impressed with the efficiency and ease of contact, noting that the company goes above and beyond to ensure a smooth experience. However, some customers also noted initial difficulties with communication, experiencing slow responses or unreturned calls and emails, which led to confusion and frustration. A few other people also felt that the service could be slow and inefficient, particularly regarding offer reviews and the progression of sales.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting their helpfulness, professionalism,... See more

Service

Reviewers mention positive feedback about service, highlighting the professionalism, helpfulness, and... See more

Customer service

Clients share positive opinions on customer service, with many reviewers highlighting the helpfulness,... See more

Response time

People report positive experiences with response times, with many customers highlighting quick and efficient... See more

Customer communications

Consumers generally report positive experiences with contact, highlighting helpfulness and ease of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very easy to talk to and deal with. Sheri, the Probate Beneficiary contact, talked me through how everything worked in a clear and easy-to-understand way and has arranged everything and kept me inform... See more

Company replied

Rated 5 out of 5 stars

The Move With Us team are providing highly professional advice. Madiha Ahmed, Probate Initial Beneficiary Contact has been personable and very supportive. She has been attentive and clearly explained... See more

Company replied

Rated 5 out of 5 stars

Ethan was extremely helpful when our sale was long and complicated! He contacted all parties repeatedly and let us know what was going on when everyone else had trouble getting answers. He was reassur... See more

Company replied

Rated 5 out of 5 stars

Lillie Rivers was wonderful right from the moment I first spoke to her! I was so stressed and lots of other companies I'd spoken to in this process had been either unhelpful, confusing or rude.... See more

Company replied


Company details

  1. Property management company

Written by the company

Experts in property management, we cover all aspects of a property sale, from valuations to the management of the property. Including probate and part exchange property in partnership with our estate agency network and solicitor panel.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3k reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Lilli Rivers is a credit to this company

The house I rent went to receivers and honestly, as someone that has never dealt with this before it was a scary situation. I called Move With Us and my call was answered by Lilli Rivers, she made me feel much calmer, was kind and understanding and had so much patience for my spiral. Lilli explained everything to me clearly in a way I was able to understand and I couldn’t have asked for a more helpful, kind person. Thank you so much Lilli for being that ear in my time of need. You clearly go above and beyond in your work and I appreciate you.

13 April 2026
Unprompted review
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Reply from Move with Us

Hi Cheryl,

Thank you for taking the time to leave your review. We’re delighted to hear that you had a positive experience with Move With Us and we will be sure to pass the feedback on to Lilli.

Kind regards,
Move With Us

Rated 5 out of 5 stars

Excellent Customer Service

As a sales manager, I've had great experience working with Liam Curtis in his role as a Valuation Support Consultant within Property Services for Coop Legal . Liam is always professional, responsive, and highly knowledgeable throughout the process. He demonstrated strong attention to detail and ensured that all aspects of the valuation support were handled efficiently and accurately.

What stood out most was his clear communication and willingness to go the extra mile to address any questions or concerns. His expertise and reliability made the entire experience smooth and stress-free.

I would highly recommend Liam to anyone looking for dependable and high-quality support in property valuation services.

17 April 2026
Unprompted review
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Reply from Move with Us

Hi Dave,

Thank you for reviewing the service and taking the time to leave such a glowing review. It is great to hear and we appreciate you sharing your recommendation with others.

Kind regards,
Move With Us

Rated 5 out of 5 stars

CDD complience

Thank you Amber for your professional and efficient service.
JR

17 April 2026
Unprompted review
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Reply from Move with Us

Hi,

Thank you so much for sharing your experience with others, we really do appreciate it.

Kind regards,
Move With Us

Rated 5 out of 5 stars

Move with us are helping with the sale…

Move with us are helping with the sale of my late Dad's house. They've arranged the sale and have been very helpful throughout. Xavier Jackson, our sales negotiater, has been excellent at keeping us up to speed and been very quick to respond to any queries. Can't recommend him and the service enough for helping me during this emotional time.

17 April 2026
Unprompted review
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Reply from Move with Us

Hi James,

Thank you for reviewing the service and taking the time to leave your feedback. It is great to hear and we appreciate you sharing your recommendation with others.

Kind regards,
Move With Us

Rated 5 out of 5 stars

Great service provided by Ryan Pascoe…

Great service provided by Ryan Pascoe with regular updates and all questions answered promptly.

Thanks Ryan.

16 April 2026
Unprompted review
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Reply from Move with Us

Hi Allan,

Thank you for taking the time to leave a review. We’re really pleased to hear that you had such a good experience with Move With Us, and we will be sure to pass the feedback on to Ryan.

Kind regards,
Move With Us

Rated 5 out of 5 stars

Prompt and polite

16 April 2026
Unprompted review
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Reply from Move with Us

Hi Jo,

Thank you so much for sharing your experience with others, we really do appreciate it.

Kind regards,
Move With Us

Rated 5 out of 5 stars

When a company cares, it really shows!

We have had the pleasure of working with Move With Us for a number of years now and cannot rate the commitment, effort, efficiency and passion of the probate and property maintenance teams highly enough!

These teams go above and beyond to ensure each clients' individual circumstances and needs are understood and met, through their myriad of services.

Is it rare to find a company where such a high level of customer service, professionalism and outstanding services are consistently provided - but Move With Us achieve this effortlessly.

Special mentions for Alex Brenneke, Lesia Pawley, James Pett, Leannah Garrick, Gavin Barber, Mia Ives, Addy Wade, Laura jones and Madiha Ahmed for working extremely hard to achieve positive outcomes for their clients, and being such pleasures to work with!

14 April 2026
Unprompted review
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Reply from Move with Us

Hi Emma,

Thank you for reviewing the service and taking the time to leave such a glowing review, we really do appreciate it.

Kind regards,
Move With Us

Rated 5 out of 5 stars

I recently dealt with Lucie Pett

I recently dealt with Lucie Pett, very professional and responsive with no issues. :)

15 April 2026
Unprompted review
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Reply from Move with Us

Hi,

Thank you so much for sharing your experience with others, we really do appreciate it.

Kind regards,
Move With Us

Rated 5 out of 5 stars

An excellent service

An excellent service. I have been kept up to date at every stage of the sale by Sophie who is very professional and explains everything very clearly.

15 April 2026
Unprompted review
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Reply from Move with Us

Hi,

Thank you so much for sharing your experience with others, we really do appreciate it.

Kind regards,
Move With Us

Rated 5 out of 5 stars

Good experience with Move with Us

Customer service from Milly was great. She was ready to answer any questions ,always responded promptly and kept me up to date with what was happening.

15 April 2026
Unprompted review
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Reply from Move with Us

Hi Debbie,

Thank you for reviewing the service and taking the time to leave your feedback, we really do appreciate it.

Kind regards,
Move With Us

Rated 5 out of 5 stars

Great Service

This is a great service which gave me complete confidence in the marketing and selling my property. It was so useful to have such good contacts, such as Milly and Xavier, who took the stress out of the process and kept me informed of progress at every stage. I would highly recommend this service and company.

14 April 2026
Unprompted review
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Reply from Move with Us

Hi Michael,

Thank you for reviewing the service and taking the time to leave your feedback. It is great to hear and we appreciate you sharing your recommendation with others.

Kind regards,
Move With Us

Rated 5 out of 5 stars

My home sale

Move with us team in particular Leanne Lane arranged for valuation of my property and all that is necessary to put the property for sale. It was very easy to communicate with the team. All were very professional and explained everything to me in simple terms which I could understand. They cleared my doubts promptly. Overall excellant service.

14 April 2026
Unprompted review
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Reply from Move with Us

Hi,

Thank you for reviewing the service and taking the time to leave your feedback, we really do appreciate it.

Kind regards,
Move With Us

Rated 5 out of 5 stars

First time I’ve ever dealt with move…

First time I’ve ever dealt with move with us and I couldn’t recommend them any higher, very easy and straightforward to understand along with being very helpful, Lucie was lovely to communicate with and was understanding on what my needs were and was very patient with myself , I would advise anyone to go with this company.

Jordan

14 April 2026
Unprompted review
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Reply from Move with Us

Hi Jordan,

Thank you for reviewing the service and taking the time to leave your feedback. It is great to hear and we appreciate you sharing your recommendation with others.

Kind regards,
Move With Us

Rated 5 out of 5 stars

The MWU team are absolutely amazing and…

The MWU team are absolutely amazing and so friendly! They go above and beyond to try and help where possible. Big shout out to;
- Leannah Garrick
- Gavin Barber
- Mia Ives
- Addy Wade
- James Pett
- Laura jones
- Alex Brenneke
- Madiha Ahmed
- Lesia Pawley

14 April 2026
Unprompted review
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Reply from Move with Us

Hi,

Thank you for reviewing the service and taking the time to leave your feedback, we really do appreciate it.

Kind regards,
Move With Us

Rated 5 out of 5 stars

Great service

Lucie Pett was communicative, efficient and a pleasure to deal with.

13 April 2026
Unprompted review
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Reply from Move with Us

Hi,

Thank you so much for sharing your experience with others, we really do appreciate it.

Kind regards,
Move With Us

Rated 5 out of 5 stars

A stressful time made easier

At a very stressful time, Move with Us, and in particular Charlie Pearce, provided a supportive and professional service. Charlie made sure that I was kept aware of all the steps (including potential ones) and always made sure that I understood why too. He was just the friendly, easily approachable and fount of all knowledge that I needed.

13 April 2026
Unprompted review
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Reply from Move with Us

Hi,

Thank you for reviewing the service and taking the time to leave your feedback, we really do appreciate it.

Kind regards,
Move With Us

Rated 5 out of 5 stars

Lucie Pett has been helpful and…

Lucie Pett has been helpful and contacted me regarding ID and AML checks.
Process was smooth, clear and very fast.

13 April 2026
Unprompted review
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Reply from Move with Us

Hi,

Thank you so much for sharing your experience with others, we really do appreciate it.

Kind regards,
Move With Us

Rated 5 out of 5 stars

What a brilliant service

What a brilliant, helpful and totally reliable company. Dan couldn’t have been more helpful. Such a delight to deal with. Would recommend to everyone!

10 April 2026
Unprompted review
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Reply from Move with Us

Hi Erica,

Thank you for reviewing the service and taking the time to leave your feedback. It is great to hear and we appreciate you sharing your recommendation with others.

Kind regards,
Move With Us

Rated 5 out of 5 stars

Millie Storey! Very helpful! Very informative

Customer service is very good and keeping in the loop! Millie has been amazing

10 April 2026
Unprompted review
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Reply from Move with Us

Hi Brandon,

Thank you for reviewing the service and taking the time to leave your feedback, we really do appreciate it.

Kind regards,
Move With Us

Rated 5 out of 5 stars

Where do I start?

Where do I start with the compliments? Our probate sales progressor was the amazing, Charlie and did we hit the jackpot with him! His communication was 10/10 and his attention to detail was unmatched. We couldn’t have asked for a better person to be helping with the purchase of our forever home. Our purchase was a much better experience all thanks to Charlie. Any company would be lucky to have him as an employee. Thank you for everything for you did for us, we will never forget it. I would recommend you over and over and over!
The Wright family.

8 April 2026
Unprompted review
Move with Us logo

Reply from Move with Us

Hi,

Thank you for taking the time to leave your review. We’re delighted to hear that you had a positive experience with Move With Us and we will be sure to pass the feedback on to Charlie.

Kind regards,
Move With Us

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