Move Your Spa Reviews 

816
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 150 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly staff and efficient delivery service, noting that the team always arrives on time, works professionally, and handles heavy hot tubs with great care throughout the entire moving process. Consumers also highlight the smooth user experience and excellent customer service, mentioning that office representatives provide clear communication, flexible booking arrangements, and helpful details from start to finish. Some reviewers were not happy with occasional logistical disconnects, administrative difficulties, or frustrating organization problems that caused unexpected delays, poor coordination, and stressful situations during their scheduled service.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting that the team is extremely efficient, professional, and... See more

Service

Customers consistently note positive experiences with service, highlighting professional and efficient teams... See more

Delivery service

Users describe positive interactions with delivery service, highlighting that team members arrived on time... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting polite, friendly, and helpful staff... See more

User experience

Consumers find user experience to be positive, describing the overall process as straightforward, smooth, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Simon and Scott arrived at 8am having travelled from Nottingham to Bristol. They were extremely polite and respected our property. They noticed when moving our hot tub that there was an issue with the... See more

Company replied

Rated 5 out of 5 stars

Good communication about arrival time. Friendly guys. Moved a couple of obstructions and did a great job! Gave us advice about storing our hot tub and recommended an installation package once we’re re... See more

Company replied

Rated 5 out of 5 stars

Was apprehensive due to the quote being much lower than the 2 others I received, can’t fault though! Communication was great from the off (almost to good / trust it, it’s real!) down to the guys... See more

Company replied

Rated 5 out of 5 stars

We moved house and needed to take our hot tub with us so after speaking to a few different companies we chose to use Move Your Spa. Emily in the office was very helpful and informative, made me feel w... See more

Company replied


Company details

  1. Hot Tub Repair Service

Written by the company

Move Your Spa, formerly known as Transport A Tub, is a trusted nationwide hot tub moving company specialising in hot tub relocations, installations, removals and disposals across the UK. As one of the best-known hot tub movers in the country, we help homeowners, holiday parks, retailers and hot tub showrooms move spas safely, professionally and with as little stress as possible. From single hot tub moves between homes to more complex access jobs, our experienced team is equipped to handle every stage of the process with care and attention. We are proud to offer a true nationwide service across the UK mainland, using our fleet of specialist vehicles, purpose-built equipment and professionally trained engineers to deliver a smooth and reliable experience from start to finish. Whether you are moving home, buying or selling a used hot tub, repositioning a spa within your property or arranging delivery to a new location, our team is ready to help. We are fully insured and committed to providing a friendly, straightforward service that gives customers complete peace of mind. At Move Your Spa, we do more than simply transport hot tubs. We work with customers who want their hot tub moved from one location to another and professionally installed at the new address, helping to get everything set up and ready for use. Our team uses specialist hot tub moving equipment and modern vehicles to move your spa safely and efficiently, no matter the distance. We also support hot tub showrooms and trade partners looking for dependable hot tub movers and a professional delivery service they can rely on. We also specialise in hot tub disposals and removals for customers who no longer want their spa, have inherited one with a property purchase or need to dispose of a broken or unwanted unit responsibly. Whether your hot tub is in working order or no longer functional, we can help arrange professional removal and environmentally responsible disposal. With years of experience, a strong reputation and a friendly team that genuinely cares about great service, Move Your Spa continues to be a leading name for anyone looking for a reliable hot tub moving company anywhere in the UK. Request your fast, free quote online today or call our friendly hot tub specialists who will be happy to help.


Contact info

4.9

Excellent

TrustScore 5 out of 5

816 reviews

5-star
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1-star

No recent history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(816)

144 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service throughout

Good communication from Emily, very flexible and friendly.
Simon and Lee reallocated our hot tub, very professional and made a tricky job look easy. Highly recommend

17 October 2025
Unprompted review
Move Your Spa logo

Reply from Move Your Spa

Thanks so much for the fantastic review - we're so glad that you had great service from our team! Thank you for choosing Move Your Spa

Rated 5 out of 5 stars

Excellent service

Excellent service, polite & friendly, Simon & Scott really looked after us.
Thanks lads

13 October 2025
Unprompted review
Move Your Spa logo

Reply from Move Your Spa

Thanks so much for the fantastic review - we're so glad that you had great service from our team! Thank you for choosing Move Your Spa

Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. The team were professional, courteous and handled everything with great care. Communication was clear throughout, making the whole process smooth and stress-free. Highly recommend their services!

10 October 2025
Unprompted review
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Reply from Move Your Spa

Thanks so much for the fantastic review - we're so glad that you had great service from our team! Thank you for choosing Move Your Spa

Rated 5 out of 5 stars

Unbelievably good service.

Unbelievably good. Great communication with Emily. Rich and Scotty went above and beyond to make sure that we got our hot tub moved to our new home including dragging it on a ski 100yards through the allotments
I cannot recommend this company too much.
Absolutely 5 stars. If I could give 10 stars I would.

7 October 2025
Unprompted review
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Reply from Move Your Spa

Thanks so much for the fantastic review - we're so glad that you had great service from our team! Thank you for choosing Move Your Spa

Rated 5 out of 5 stars

Emily was very helpful the whole move a…

Emily was very helpful the whole move a easy no hassle experience.
Many thanks Tony cm3

27 September 2025
Unprompted review
Move Your Spa logo

Reply from Move Your Spa

Thanks so much for the fantastic review - we're so glad that you had great service from our team! Thank you for choosing Move Your Spa

Rated 5 out of 5 stars

Rich and Scott turned up when they said…

Rich and Scott turned up when they said they would and got cracking straight away,despite us hitting a bit of a snag they were helpful in finding a quick solution and got the hot tub in place.
10/10

26 September 2025
Unprompted review
Move Your Spa logo

Reply from Move Your Spa

Thanks so much for the fantastic review - we're so glad that you had great service from our team! Thank you for choosing Move Your Spa

Rated 5 out of 5 stars

Move your spa ! Saved the day !

Fantastic from start to finish your team were really professional and very helpful and nothing was to much trouble ! Would definitely recommend this company !
Thanks
Denise.

25 September 2025
Unprompted review
Move Your Spa logo

Reply from Move Your Spa

Thanks so much for the fantastic review - we're so glad that you had great service from our team! Thank you for choosing Move Your Spa

Rated 5 out of 5 stars

Rich & Scott got the job done 💪🏻

Rich & Scott were absolutely fantastic, from start to finish , relocating the hot tub, even though it eas a tight squeeze they were both very patient, great service and got the job done💪🏻

Thank yoy guys for all your help, banter and service - highly recommend and will definitely use again.

Coffee will be bettet next time😉

19 September 2025
Unprompted review
Move Your Spa logo

Reply from Move Your Spa

Thanks so much for the fantastic review - we're so glad that you had great service from our team! Thank you for choosing Move Your Spa

Rated 5 out of 5 stars

Scott and Rich!amazing delivery thankyou!

Scott and Rich!! Both lovely fellas extremely helpful and seamlessly delivered my hot tub

Excellent service

18 September 2025
Unprompted review
Move Your Spa logo

Reply from Move Your Spa

Thanks so much for the fantastic review - we're so glad that you had great service from our team! Thank you for choosing Move Your Spa

Rated 5 out of 5 stars

Scott and Rich were great

Scott and Rich were great, but needed more help , 2 people to move a hot tub is not enough , luckily there were 2 other men on site to help out , Scott and Rich really are a credit to this company - thanks boys

17 September 2025
Unprompted review
Move Your Spa logo

Reply from Move Your Spa

Thanks so much for the fantastic review - we're so glad that you had great service from our team! Thank you for choosing Move Your Spa

Rated 5 out of 5 stars

Move a hot tub from my sisters to my…

Move a hot tub from my sisters to my house couple of issues but Mal and Simon got over them cheers lads.

11 September 2025
Unprompted review
Move Your Spa logo

Reply from Move Your Spa

Thanks so much for the fantastic review - we're so glad that you had great service from our team! Thank you for choosing Move Your Spa

Rated 5 out of 5 stars

Hi we had to have out hot tub moved…

Hi we had to have out hot tub moved this week and two gentleman turned up calls Malaki and Simon,I would like to say they did a wonderful and really professional job.
Nothing was any trouble to these fantastic guys
Thank you so much

11 September 2025
Unprompted review
Move Your Spa logo

Reply from Move Your Spa

Thanks so much for the fantastic review - we're so glad that you had great service from our team! Thank you for choosing Move Your Spa

Rated 5 out of 5 stars

Great service & value

Communication was great throughout, the lads who moved the tub were great & I was really happy with the price. Excellent!

10 September 2025
Unprompted review
Move Your Spa logo

Reply from Move Your Spa

Thanks so much for the fantastic review - we're so glad that you had great service from our team! Thank you for choosing Move Your Spa

Rated 5 out of 5 stars

Highly recommend

Fantastic experience from start to finish they were super helpful and accommodating. Guys that did the delivery were amazing and super helpful and left us all set up with all the information we needed. Everyone went above and beyond I can't thank them enough.

4 September 2025
Unprompted review
Move Your Spa logo

Reply from Move Your Spa

Thanks so much for the fantastic review - we're so glad that you had great service from our team! Thank you for choosing Move Your Spa

Rated 3 out of 5 stars

They do not cover the whole of the UK

They do not cover the whole of the UK, which their website would lead you to believe. They moved our hot tub once a short distance in preparation for a longer move. They now have said they are not able to do the whole of the UK. Would just be better to have clearer advertising and less misinformation.

3 September 2025
Unprompted review
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Reply from Move Your Spa

Hi there - we do cover the whole of the UK. If the journey time is longer than a safe driving time for our teams will allow, then this may be over 2 days instead of 1, but this is only in extreme circumstances of moving over a significant distance.

Rated 5 out of 5 stars

Brilliant Service

Brilliant Service. Would recommend them to anyone.

2 September 2025
Unprompted review
Move Your Spa logo

Reply from Move Your Spa

Thanks so much for the great review and for choosing us!

Rated 5 out of 5 stars

Both chaps were great

Both chaps were great
Really professional and great advise
Good service from start to finish and good after care

22 August 2025
Unprompted review
Move Your Spa logo

Reply from Move Your Spa

Thanks so much for the great review and for choosing us!

Rated 5 out of 5 stars

Very professional

Very professional, the guys were good, quick and efficient!

21 August 2025
Unprompted review
Move Your Spa logo

Reply from Move Your Spa

Thanks so much for the great review and for choosing us!

Rated 5 out of 5 stars

Highly recommend these guys

Highly recommend these guys. Rich and Scott worked miracles getting the tub out. Amazing guys - cannot fault this service.

21 August 2025
Unprompted review
Move Your Spa logo

Reply from Move Your Spa

Thanks so much for the great review and for choosing us!

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