Moving internet Reviews 645

TrustScore 4.5 out of 5

4.4

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent service, highlighting its value and efficiency. Many people appreciate the prompt next-day delivery and the ease of setting up the product, often describing it as a simple "plug and play" experience. The service is consistently noted for providing reliable internet access, particularly useful for those moving house or experiencing temporary outages, enabling activities like working from home and streaming. However, some customers also noted that the internet speed was not always sufficient for demanding tasks like continuous streaming or gaming, with occasional buffering or slow connections. A few other people also felt that the website could be improved, and there were isolated instances of delayed delivery or issues with replacement devices not performing as expected.

What people talk about most

Service

Customers had positive experiences with service. Many reviewers praised the efficiency and ease of use,... See more

Delivery service

Consumers find delivery service to be positive. Many reviewers highlight the speed and efficiency of the... See more

User experience

Customers consistently note positive experiences with user experience. Many reviewers found the service easy... See more

Website

Users describe ambiguous interactions with the website. Some customers found the pre-hire questions on the... See more

Product

People report positive experiences with the product. Many customers found that the product worked perfectly,... See more

Based on these reviews

Rated 5 out of 5 stars

We had been let down by Sky when moving 19 Dec 25 and faced having no connectivity until after Christmas with new central heating (managed via WiFi) and a 13 yr old and a 6 yr old. A quick search foun... See more

Rated 5 out of 5 stars

Highly recommended. We moved house and decided to switch broadband providers, which was a 2 week wait. We work from home twice a week so needed a good connection and Moving Internet was brilliant! Nex... See more

Rated 5 out of 5 stars

Excellent service. Delivered exactly what was promised. I ordered on New year's day and my modem arrived on Saturday 3rd at lunchtime. Decent speeds enabled me to stream and most importantly work at h... See more

Rated 5 out of 5 stars

Absolutely brilliant. I couldn't have survived the last few weeks without Moving Internet's router and internet. I cannot express how fabulous this company is, and how kind, friendly and helpful they... See more

Rated 3 out of 5 stars

We used this service after moving house and finding that our broadband provider could not install for 2 - 3 weeks. The router arrived exactly on time, very easy to use just plug in, enter password a... See more

Company replied

Rated 2 out of 5 stars

I have been without Internet for 3 days of a 14 day contract. The replacement box i was sent had a speed of 0.4mbps download. I was offered an apology and 1 extra day of the contract. I honest... See more

Company replied

Rated 5 out of 5 stars

Arrived when they said it would and despite my reservations about how easy it was to get up and running..... it really was, plug in, switch on and login - worked immediately. Really simple to return t... See more

Rated 5 out of 5 stars

Fantastic service! When your own internet goes down and the service provider can not repair it for 10 days where do you turn to. Moving Internet! They were brilliant from start to finish, everything... See more

Rated 5 out of 5 stars

Exactly as described - next day delivery, literally just plug in and go, and was a strong enough signal to do everything I needed (work from home, stream TVs, smartphone use). Posted back at end and d... See more

Rated 5 out of 5 stars

Quick delivery, easy to set up and use and simple return and refund of deposit It’s a great solution for a situation like ours moving into a new house but important to understand it won’t allow a... See more

Rated 5 out of 5 stars

Superfast delivery, next day, as expected. Very easy to set up, just plug in, instructions enclosed - wish i had known about this service sooner as would have saved me toggling with mobile and having... See more

Rated 5 out of 5 stars

I didn’t know that temporary internet was an option until I moved house and was without it for a few weeks. Eventually, I thought I’d try this and it went great! So easy to set up, just plug in and go... See more

Rated 5 out of 5 stars

This was a really essential stopgap for a week for us when we moved house. Although we aren't in a brilliant area for phone signal the Internet was strong enough to stream Nexflix and work from home.... See more

Rated 5 out of 5 stars

Really great service. The service was easy to understand, the device arrived quickly, was super easy to set up. The team were very helpful when I lost the return label and provided quick instruction... See more

Rated 5 out of 5 stars

Did exactly what it says on the tin and served me perfectly well for a week of working from home after we moved house. Delivery, setup, and return all dead easy. Precisely the kind of service you'd wa... See more

Rated 1 out of 5 stars

VERY TERRIBLE EXPERIENCE. WiFi connection is horrible. Delivery was delayed by royal mail and refused to modify the order. Once the WiFi finally arrived. The connection was super bad sometimes I have... See more

Company replied

Rated 5 out of 5 stars

Excellent service, just what was needed while doing a house move. Literally just plug into the plug socket and enter the provided password. Worked perfectly, many thanks 5*****

Rated 1 out of 5 stars

Hired this service for my daughter to revise for her GCSEs. This internet had a reported speed of 1.51mbps and failed to work. No refund offered, but they offered to extend a service that did not... See more

Company replied

Rated 5 out of 5 stars

Not a Luddite, yet not entirely tech savvy so was expecting the it to be a painful faff to get set up. It was anything but and seems faster than our previous broadband. Superb

Rated 5 out of 5 stars

I recently used Moving Internet for a week while I worked out which internet would work best in a new rental flat where fixed fibre was not available and would take time to install. Moving Internet's... See more

Rated 5 out of 5 stars

Was dubious re strength of WiFi but it was great .it was also easy to extend rental period I would highly recommend moving internet for anyone who needs temporary service ideal as a bridge whilst movi... See more

Rated 5 out of 5 stars

Really speedy service and was delivered on time. Easy to use and set up, just plug and play really. Not the fastest connection and is probably 3G connection. But when you have just moved into a new ho... See more

Rated 5 out of 5 stars

I’ve now used Moving Internet twice in the last 6 months for temporary mobile internet whilst we moved house and have been impressed both times with the service. Delivery of the router was fast, a co... See more

Rated 5 out of 5 stars

Great service, next day delivery, worked well to be able to keep me working from home! Deposit returned quickly. Thanks again

Rated 5 out of 5 stars

Internet speed was good for our travel to lake district. Timely response from customer support for any questions. Overall satisfied support.

Rated 5 out of 5 stars

internet worked like a dream. easy to set up and the order and returns process was super quick and easy. A great temporary solution

Rated 5 out of 5 stars

Highly recommended. Very easy to get up and running. Even got an immediate reply to my initial email enquiry late at night. We were running concurrent video calls while we were waiting for our permane... See more

Rated 5 out of 5 stars

Excellent service. I have used this hire service twice and both times they provided the kit to keep me online whilst moving house.

Rated 4 out of 5 stars

Efficient.Connection slow but did the job unfortunately I don't appreciate the very long winded response as there was no reason for it after a 4 star review

Company replied

Rated 5 out of 5 stars

Absolutely great service! Product was fantastic and performed very well. Would highly recommend this company to everyone! 5*****

Rated 1 out of 5 stars

Unfortunately, the equipment simply didn’t perform as the company claim. The signal was very poor and only a single device could be connected.

Company replied

Rated 5 out of 5 stars

Worked perfectly; delivered on time and a swift refund of deposit on return. Highly recommend this service!

Rated 5 out of 5 stars

Perfect service, Ordered one day, arrived the next! Plug in and off you go, it's that simple. Excellent coverage throughout the house, would highly recommend. Phil Thompson

Rated 5 out of 5 stars

Worked perfectly, really helped with moving house and having no internet for the week. Did the job.

Rated 4 out of 5 stars

Received the device on time as arranged. There were no issues with using the internet, and the speed of broadband was fairly good. Good support from the company.

Rated 5 out of 5 stars

I would give 5 stars for the fact that this service merely exist. Besides the fantastic and quick customer representative response, delivery and follow up

Rated 5 out of 5 stars

Ordered in the evening, arrived 930 the next morning. Easy to follow instructions.

Rated 5 out of 5 stars

Highly recommend. Package arrived next day. Worked well. Simple return. Deposit refunded promptly.

Rated 1 out of 5 stars

I had previously used their service and whichever device you get is a hit or miss. They first sent me a terrible device which did not work at all. I complained about it and they sent me a differe... See more

Company replied

Rated 2 out of 5 stars

Unfortunately, my experience with MovingInternet was poor. The internet speed was not fit for purpose, not fast enough to use for streaming would only work intermittently and kept buffering, and t... See more

Company replied

Rated 5 out of 5 stars

Very efficient service and worked great for us when moving into a new house. Would recommend to others.

Rated 5 out of 5 stars

Great service, quick delivery and quick refund on the deposit! Would 10000% recommend

Rated 3 out of 5 stars

Helpful customer service, great ideas but execution is lacking in some areas. So went with this company as I had purchased a house and was unable to get internet for a short while. The wh... See more

Company replied

Rated 5 out of 5 stars

Excellent! Arrived very fast, super-easy to set up, speed fast enough for anything you’d need it. And to top it off, when we were able to return it early, we got a partial refund. Recommend!


Company details

  1. #29 of 44 best companies in Internet provider

Written by the company

Provides temporary internet access router to access the internet while waiting for your broadband installation, for your holiday home or small business. No installation required, just plug to power source and connect to the router through wifi to start accessing the internet.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

645 reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Basic but effective

Quick delivery, easy to set up and use and simple return and refund of deposit

It’s a great solution for a situation like ours moving into a new house but important to understand it won’t allow a busy house to stream, game, work etc

29 May 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic service

I would give 5 stars for the fact that this service merely exist. Besides the fantastic and quick customer representative response, delivery and follow up

30 April 2025
Rated 1 out of 5 stars

Emergency GCSE hire due to move

Hired this service for my daughter to revise for her GCSEs. This internet had a reported speed of 1.51mbps and failed to work.
No refund offered, but they offered to extend a service that did not work.
I hired the device Friday to Friday and posted it next working day (Monday) as post offices are not open on Saturdays where I am....and they charge me late fee.

Dont waste your time or money on this company.
Poor service, and money grabbers!

7 April 2025
Unprompted review
Moving internet logo

Reply from Moving internet

Hello Nina,

Thank you for providing us with your feedback. We sincerely apologise for any inconvenience experienced.

This has been looked into, and I can see that you contacted us regarding experiencing slow speeds 3 days into your hire, and a customer service team member replied to that email explaining that this could be due to the local telecom mast serving the local area (for the data network assigned to you) being repaired by the data provider and a screenshot from the network provider was sent to you showing there was a sudden issue with your location. The customer service representative had recommended sending a replacement device running on a different network, but you had turned down the offer.

I can also see the free trackable return postage label (included in the package) which you used in posting the device back, shows you posted the device back 3 days after your hire ended. I can see from the support thread that you had told the customer service team the reason you posted the device back 3 days after your end of hire period was because you had travelled and returned over the weekend (which appears different from the feedback posted above). Also, I can see all the post offices around your address are open on Saturdays 09:00 am - 12:00 pm

Kind Regards
Moving internet

Rated 5 out of 5 stars

Great service

Great service, next day delivery, worked well to be able to keep me working from home!
Deposit returned quickly.
Thanks again

13 April 2025
Rated 1 out of 5 stars

DO NOT TRUST this company

DO NOT TRUST this company. They are lots of hidden costs. They never delivered the internet and took £60! I have been unable to get my money back. The customer service is appalling. Do not use.

7 March 2025
Unprompted review
Moving internet logo

Reply from Moving internet

Hello Laura,
This has been looked into, and I can see from Royal mail tracking details page (which I can see the customer service team also shared with you) that Royal mail highlighted that the delivery address your provided was incorrectly addressed, so the device was returned back to us. I can see the delivery address you provided had two flat numbers on it instead of one.
I can also see the customer service team followed up with all your emails to provide as much explanation, updates and guides as possible.
Your payment was made through Paypal, and Paypals system shows your hire was refunded (We do not have any of your payment/funds with us from what i can see on Paypal).
There are certain details Paypal can only share with the Paypal account holder(as in certain details they would only share with you as the account holder and not with us) which can not be shared with us.
Please log into your Paypal account to contact Paypal customer service regarding the refund issued to you, so they can clarify.


Kind Regards
Moving internet

Rated 1 out of 5 stars

Absolutely terrible experience

Absolutely terrible experience, router was sent out early to a new property (prior to the date i asked)...shock that no one was in to accept the delivery so it was returned to sender, zero contact from the company despite knowing that it was returned and i would be without internet, they now expect me to pay a re-delivery fee and are refusing to extend my hire by the days lost which is now approaching one week, complete lack of customer service or awareness of how to treat people, left me completely isolated and unable to WFH, Shocking! Avoid at all costs.

26 March 2025
Unprompted review
Moving internet logo

Reply from Moving internet

Hello Ricard,
Thank you for providing us with your feedback. We sincerely apologise for any inconvenience experienced.

I can see Royal mail tried to deliver the device a day before your start of hire date, and the tracking detail page shows a second delivery attempt was on your start of hire date but there was no answer. So Royal mail returned the package back to us. Unfortunately Royal mail does not send notification to senders of packages/parcels if the recipient was not available to accept the package. It's only after a returned package arrives back with us that we become aware of it being return, and a team member would normally then investigate to find out why it was returned back.

I can see the customer service team also got a replacement device dispatched to you through a Next day delivery service, but you decided you didn't want the device anymore and I can see from Royal mail tracking detail page that you had rejected the replacement device when your local postman/woman attempted to deliver it, so Royal mail return the replacement/backup device back to us.


Kind Regards
Moving internet

Rated 1 out of 5 stars

Utter trash company - STAY AWAY.

Awful, awful company. Emailed to ask about internet at new property and was told absolutely no problems and would expect good speeds. In fact they even went so far as to send me a picture of a map of the area which showed these good speeds.

Now, a few days before the move, and having taken the money, they say that they have checked again and actually can't provide the service they told me was available.

Please note the same parent company Lime Enterprise Ltd also has another website set up with the same sort or products. The website is designed to appear completely separate and is called WiFi Hire UK. But it's the same people and service. And, of course, no phone number available for either company.

They have just sent me a very unofficial looking refund form ... I won't hold my breath waiting for that money to arrive.

Absolute scumbag company. STAY AWAY!

24 March 2025
Unprompted review
Moving internet logo

Reply from Moving internet

Hello Tim,
Thank you for providing us with your feedback. We sincerely apologise for any inconvenience experienced.

This has been looked into, and I can see you contacted us 8 days before your start of hire date to ask for coverage of your location. On the day of your enquiry there was a good coverage and no telecom equipment network issues at the location.
I can also see the customer service team re-checked your location a few days before your hire period started(which was 6 days after your initial enquiry), just to ensure the network was still good at your location before we send out a device to you.
The customer service team saw a telecom equipment issue had recently occured at that location and would affect the internet access of everyone in that neighborhood/area using the network. This meant if a device was dispatched to you, you would experience internet speed issues.

So the customer service team sent you an Urgent email (ahead of your start of hire date) to notify you of the telecom equipment issue now affecting the location you wanted to use the device (the location you enquired of, about 6 days prior).
I can also see the team issued you a full refund on the same day and had also notified you about this.
I can see you had also sent an email acknowledging you had received the refund update sent to you.

Unfortunately we have no control over posibilities of telecommunication mast/equipments getting damaged in an area or experiencing failure as every data network provider does experience telecom equipment failure from time to time across the United Kingdom . We do our best to crosscheck internet status of delivetry addresses ahead of sending a device out to customers to ensure customers would have a good internet access when they receive our device.
In this situation, our customer service team went ahead and beyond to re-check the location before we dispatched a device to you. They urgently notified you of the technical issue affecting coverage at your location and also issued you a full refund on the same day also.


Kind Regards
Moving internet

Rated 1 out of 5 stars

Overall a pretty bad experience for me

Overall a pretty bad experience for me. First the router came damaged and missing pieces this is likely on Royal mail but the company could definitely ship in a box instead of an envelope. Then for my area (further outskirts of London) the wifi was effectively useless 😅 like the absolute highest speed I could get was 10mbps and that was on a good day, on average I would get about 2mbps. I ended up needing to rely on my phones hotspot in the end anyway. Definitely would not try them again.
---

Response to their Reply:
As mentioned, if you shipped with a box the damaged product would not be an issue. Additionally when providing a service for only a few days, sending an additional router from a different provider is not really a valid solution (as it will take time to arrive), hence why I did not contact you.

9 February 2025
Unprompted review
Moving internet logo

Reply from Moving internet

Hello Jason,
Thank you for providing us with your feedback. We sincerely apologise for any inconvenience experienced.

This has been looked into, and I can see that you contacted us regarding our router saying it came wrapped in a plastic sleeve which had written on it by Royal Mail saying, "We're very sorry the enclosed item has reached you in this condition". I can also see that you stated that it was in a working condition and that Royal Mail included a paper apologising for the state it was in.

I have searched through our customer service support inbox as part of the investigation but didn't find any further emails from your email address, which means, unfortunately, the customer service team had not been contacted regarding experiencing speed issues during your hire period.

There are a number of external factors that can affect the speed. Hence, reaching out to us by replying to the hire confirmation email to notify us of a speed issue would have meant the team would investigate the issue to first identify the cause and see if it can be resolved remotely. Else, if one of the other data providers we use has a better speed at that location, a replacement device could then be dispatched.

Unfortunately, we were not made aware, so we were unable to investigate the issue during your hiring period. Sorry for any inconvenience experienced.


Kind Regards
Moving internet

Rated 1 out of 5 stars

Be cautious …

Paid extra to have the unit 3 more days. Used until the afternoon of the last day (which was a Friday) Post office not open during the weekend. Device posted first opportunity on Monday. Received back safely.
The scam company charged me an extra £30 as I did not return during a weekend!!! Impossible, since the post office is closed.
The unit was unused during this period since I had fibre installed.
Refuse to give full payment back. Case opened with credit card company.

3 February 2025
Unprompted review
Moving internet logo

Reply from Moving internet

Hello Kay,

Thank you for providing us with your feedback. We sincerely apologise for any inconvenience experienced.

This has been investigated, and I can see your hire ended on a Friday, but you posted the device back to us 3 days after your hire ended. Based on the Royal Mail website, the Post office where you posted the device back from is open all day on Fridays and 9 am - 1 pm on Saturdays. But you dropped it off at your local post office the following week Monday(3 days late) instead of Friday, which was the day your hire ended.

Hired Devices are meant to be returned (dispatched back to us) on the day the hire ends.


Kind Regards
Moving internet

Rated 5 out of 5 stars

I was honestly really skeptical as i…

I was honestly really skeptical as i never new this was such a thing I can't get a contract and just needed internet until ours was set up and having 5 children I may have ended up crucified with no Internet for a month
The box arrived the next day and managed to run all the xbox and PlayStations and I Evan managed to set up a sky stream box it did lag a bit but as to be expected then easy to return and refunded within a couple of days honestly couldn't have managed without 😀

11 December 2024

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