Moving Steps Reviews 243

TrustScore 3 out of 5

3.0

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Rated 1 out of 5 stars

I bought what was advertised as barefoot shoes. They definitely are not barefoot shoes. They have a narrow toe box and ground feel is minimal. They do not offer free returns. You have to pay to return... See more

Rated 4 out of 5 stars

I was afraid that this is another scam company. But I was pleasantly surprise about the payment system and notification that legitimized the payment. Then I'm happy about the shipment tracking also ea... See more

Rated 1 out of 5 stars

I made an order in november 24 (info below) and never recieve my product, please resend me the product as soon as possible Wear Revived Order 90008 Your order is on the way Your or... See more

Rated 5 out of 5 stars

Excellent shoes. Fit's perfect and really nice walking shoes. This is barefoot shoes, they are supposed to have a thinner sole, they activate your feet, feels more natural when walking. I see there ar... See more

Company details

  1. Exercise Equipment Shop

Written by the company

We design walking shoes that are both comfortable and therapeutic for your feet. Similar to our brand name, wearing our shoes is the stepping stone to a healthy lifestyle, especially for someone who has foot pain.


Contact info

3.0

Average

TrustScore 3 out of 5

243 reviews

5-star
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1-star

Asks customers to review

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Great shoes

These are the only shoes that has helped with my feet.

4 August 2022
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Reply from Moving Steps

Hi Tina,

Thanks for your kind words! Really glad that they help with your foot problems :)

Jerome
Moving Steps

Rated 1 out of 5 stars

Horrible experience!

Horrible experience!! Shoes were so tight at the front where my toes are the first day I wore them I could barely walk the end of my shift. I’ll never buy these again.

31 July 2022
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Reply from Moving Steps

Hi Terri,

We offer a 60 days exchange if such an issue arises. Contact our support for assistance at support@movingsteps.life

Jerome
Moving Steps

Rated 1 out of 5 stars

Answer to your question of why you couldn't find my name on your books is because it would have been in my wife's name which is Barbara Barry with my email address

I Have brought over 7 pairs of shoes from moving steps over the past 12 mths for my wife that suffers sore feet when she walks she walks everyday so she needs good shoes this last pair are a very disappointed there both left foot shoes we were silly for not checking so can't give a invoice number so we will to were it so no more shoes from this place that's for sure will recommend these shoes to my friends think not

20 July 2022
Unprompted review
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Reply from Moving Steps

Hi Dave,

Your name is not found in our system. Kindly contact our support if there are any issues with your shoes. Since this was an organic review, there is no ordern number attached to it so I won't able to find out what went wrong.

Jerome
Moving Steps

Rated 3 out of 5 stars

The opening to put foot into shoe is…

The opening to put foot into shoe is restricted. There should be effort to accommodate person with wider feet. Your market is suspect since you are continually offering increasing discounts, shoe desperation and makes consumers wary and postpone purchases. Overall like product and enjoy colour selection especially for man products.

4 July 2022
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Reply from Moving Steps

Hi Burt,

That is something that we are working towards accomodating people with wider feet. Thanks for the feedback.

Jerome
Moving Steps

Rated 1 out of 5 stars

I ordered a pair of sneakers 10 weeks…

I ordered a pair of sneakers 10 weeks ago and still nothing. Unbelievable.

27 May 2022
Unprompted review
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Reply from Moving Steps

Hi,

Can you send an email to support@movingsteps.life with your order number? We will be able to check its status or you.

Jerome

Rated 1 out of 5 stars

Poor customer service, poor quality

The website states full refunds on returns but when they sent me a size I didn't order, I was only offered a 50% refund and keep the shoes. For what?? They were too small! Why would I keep them? They claimed this is to avoid losing items due to customs and the shipping line crisis, etc. Then they won't send return labels so full refunds was misleading and I will never buy from this company ever again. I can find these shoes (better quality, fyi) on Amazon thru a different seller. This is not the same quality shoe that I've purchased prior to ordering from this company.... I just found colors thru moving steps that weren't offered by other sellers, so I'll go back to Amazon, I recommend steering clear of Moving Steps....

21 April 2022
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Reply from Moving Steps

Hi Courtney,

Kindly contact us at support@movingsteps.life if the sizes you ordered are incorrect. Based on our system, you have ordered a US6. We do offer free exchanges for sizes.

Jerome
Moving Steps

Rated 5 out of 5 stars

Awesome shoes great delivery time

Awesome shoes great delivery time. Fits wide but i have a wide foot, i want more colours.

18 April 2022
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Reply from Moving Steps

Hi Diane,

Thanks for your support as well! If you have any suggestions of other colorways, feel free to contact us at support@movingsteps.life.

Jerome
Moving Steps

Rated 1 out of 5 stars
Moving Steps logo

Reply from Moving Steps

Hi Malinda,

If there's an issue with the shoes you have ordered, please kindly contact us at support@movingsteps.life so we can assist you.

Jerome
Moving Steps

Rated 4 out of 5 stars

Women's All Might Walking Shoes Flashy…

Women's All Might Walking Shoes Flashy Neon - Ease of ordering, but inconvenient, that Paypal or Discover were NOT accepted for payment. Delivery to U.S. took 2 weeks (and delivered thru P.O.) I Do love the color, and fit true to size.

13 March 2022
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Reply from Moving Steps

Thanks Lo for the honest feedback. We are looking into payment providers that can offer customers to pay in installments. Stay tuned for that! Meanwhile, enjoy walking in your All Might shoes!

Rated 5 out of 5 stars

I currently own 4 pairs of these shoes…

I currently own 4 pairs of these shoes and I love them! Shipping was super fast, I received my orders in a timely manner. I work in a warehouse and am on my feet for 5-8 hours a day. This was aggravating my plantar fascitis. I usually go through a pair of runners 1-2a year, even with orthopedic socks and insoles.

I did try the Moving Steps shoes first without the insoles but sadly it only helped a little. When I put the insoles in, it made a huge difference and was a blessed relief.

I was skeptical of these shoes at first, as they were inexpensive and I couldn't try them on first. The laces are long and the shoe is very breathable and comfy. I love all the colors!

I haven't had issues with the fit, I used the EU size on a pair of runners that I wore. I like knowing that if a pair didn't fit, they were willing to send me a new pair.

I will be a customer for life and continue to spread the good word about MovingSteps!

3 March 2022
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Reply from Moving Steps

Thanks Angela for your honest review! Because many of you have mentioned that the orthopedic insoles help a lot, every pair of shoes you buy now will contain a free pair of orthopedic insoles! That allows you to save some money and enjoy amazing comfort on our feet!

Rated 3 out of 5 stars

You keep asking for a review before the…

You keep asking for a review before the shoes arrive! Wait until I receive my order and then ask for a review. All I can say the ordering was smooth and easy.
That is way 3 stars because I have not yet received my shoes.

15 February 2022
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Reply from Moving Steps

Hi Martin,

Thanks for the feedback. The duration for the review emails was set up too early. We have already adjusted to an appropriate duration so that you can try the shoes first before giving an honest review.

Rated 5 out of 5 stars

I have been customer si se two year ago…

I have been customer si se two year ago and I’m been having such a wonderful customer service all the time when I’m shopping at moving steps!!
Thank you again for been there !!

5 February 2022
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Reply from Moving Steps

Hi Marco,

Thank you for supporting us from the very start! We hope to continue providing excellent service and experience to you and every customer.

Rated 1 out of 5 stars

don't purchase this product they are…

don't purchase this product they are cheap nasty rubbish I wouldn't even pay au$10 for them they are plastic rubbish

21 January 2022
Unprompted review
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Reply from Moving Steps

Hi Jeanne,

If you are unsatisfied with the shoes, you can contact us at support@movingsteps.life so we can assist you with the refund.

Rated 1 out of 5 stars

Men's all might walking shoe

Review for the men's all might walking shoes. I had such high hopes after reading the owner of the company worked in the restaurant industry. To be honest these shoes just don't offer enough support. I guess I am spoiled after wearing Hoka's. I'm gonna keep them only because I don't feel like going thru the hassle and spending more money to return them

15 January 2022
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Reply from Moving Steps

Hi Jan,

It is advisable to get our orthopedic insoles if you also worked in the restaurant industry. It will help to provide more support than the soft foam insoles in the All Might.

Just contact us at support@movingsteps.life if you need help purchasing a pair of our orthopedic insoles.

Rated 1 out of 5 stars

I've ordered a pair of sneakers from…

I've ordered a pair of sneakers from these guys over 2 weeks ago and they still haven't shipped them to me yet!!

5 January 2022
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Reply from Moving Steps

Hi Thomas, thank you for your patience. I just checked that you have only ordered a few days ago. Your shoes have already been shipped and it takes roughly 10-20 business days (excluding delays due to current weather condition in the US and COVID19). Please kindly refer to your inbox for an email that has your USPS tracking number. If you have any questions with regards to your order, do not hesitate to contact us via live chat or send us an email to (support@movingsteps.life). Wishing you a happy 2022.

Rated 5 out of 5 stars

my expectations

When the shoes arrived I was immediately impressed by the "wow factor" look. Upon wearing them I discovered they were very comfortable as you would expect from new shoes. I noticed the internal padding was very ordinary in quality. I took them out for a coupe of runs (about 5kms each time) and found them very servicable and light. Usage after that I inserted liners and wore thicker socks. Problem solved. The only criticism I have is that the paint on the soles wears off very quickly. I thought the colour was infused into the sole plate, not painted or heat sealed on. I have ordered another pair as I think they are very fit for purpose. Coming in my size (US14) is a huge bonus as I struggle to get that size just about anywhere.

2 January 2022
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Reply from Moving Steps

Really appreciate your honest response! Do try our orthopedic insoles and it will make running even more comfortable than before. Happy new year to you :)

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