Terrible experience
Terrible experience.
My move was scheduled for 10:00 a.m., but the movers didn’t arrive until 5:30 p.m. because their truck had been damaged. I understood that unexpected problems can happen, so I accepted the delay.
Unfortunately, things only got worse from there. I was moving from a one-bedroom apartment with no large appliances and only a relatively small amount of furniture and belongings. Despite this, it took three movers 6.5 hours to complete the move. For the size of the move, I found the amount of time completely unreasonable.
I also specifically communicated that the sofa, pillows, and chairs needed to be wrapped in plastic to protect them during the move. The same concern applied to my monitors. I explicitly told the movers three separate times that I was worried about the monitors and wanted them properly protected. Despite this, none of these items were wrapped or adequately protected.
Now that I am installing the monitors at my new place, I have noticed scratches on the screens. This is especially frustrating because I had specifically raised my concerns about protecting them multiple times, and they were not taken seriously
On top of that, the company owner
told me that, because of the significant delay they had caused, the move would be free. I therefore had no reason to expect a large bill at the end.
Instead, once the move was completed, I was presented with an invoice for $1,160 for 6.5 hours of moving. The amount was eventually reduced to $920, supposedly as compensation for a wardrobe that was broken during the disassembly/assembly.
Overall, I was left extremely disappointed: a 7.5-hour delay, 6.5 hours to move a relatively small one-bedroom apartment, furniture damaged during the move, and then a $920 bill after I had been told the move would be free.
Based on my experience, I would not recommend this company.








