Excellent service. Delivered within 24 hours. Unfortunately when the confirmation email came through I saw that I had ordered loop instead of hook. A quick call to the office and all sorted. Yes I had... See more
Company replied
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Review summary
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Based on these reviews
I rang from Spain and arranged a UK delivery of a complex order. Carl was superb. Many thanks for all your great help! Will certainly be buying from you again and will recommend to friends and relativ... See more
Company replied
To be contacted by the office to say that the order will be delayed by 24 hours, that is great customer service. Product is spot on and delivery as promised.
Company replied
UNBELEIVABLE!! Ordered on Friday....got it Saturday.. Now that's good service!!
Company replied
Company details
- #5 of 21 best companies in Fastener supplier
Written by the company
MPD Hook & Loop are the Uk’s No.1 supplier of genuine VELCRO® Brand products. With a huge range available at unrivalled prices check out what we have to offer!
Contact info
Unit 4 Commerce Business Centre, West Wilts Trading Estate, BA13 4LS, Westbury, United Kingdom
- 01373827111
- emily@mpdhookandloop.com
- mpdhookandloop.com
4.9
Excellent
934 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Superb service!
Superb service! Heidi went above and beyond to meet our needs. Products are exactly as described and delivery was next day. I will be ordering again in the future.
7 March 2025
Reply from MPD hook and loop
Thank you very much, I will ensure Heidi sees your great review. We look forward to working with you again!
Reply from MPD hook and loop
Thank you very much, Ben, that's great to hear!
I phoned up first to make sure I was…
I phoned up first to make sure I was ordering the correct item. The assistant was so helpful. Thank you.
26 February 2025
Reply from MPD hook and loop
Thank you very much, Dennis, that's wonderful feedback!
One of the best companies I found who…
One of the best companies I found who render a great customer service who listen to customer's voice.
Communication is key. Thank you Heidi
Highly recommended.
20 February 2025
Reply from MPD hook and loop
Thank you for leaving such a wonderful review, Aji! I'll ensure Heidi has seen this.
Really helpful customer service
Really helpful customer service and a great product, thank you. Jerry
19 February 2025
Reply from MPD hook and loop
Thank you very much, Jerry, that's great!
Reply from MPD hook and loop
Thank you very much, Mike!
Great Customer service
13 February 2025
Reply from MPD hook and loop
Thank you very much, that's great to hear!
A good company to deal with and good…
A good company to deal with and good commutation with the team.
17 February 2025
Reply from MPD hook and loop
Thank you, Gordon, that's great!
Reply from MPD hook and loop
Thank you very much, that's great to hear!
Reply from MPD hook and loop
Thank you very much!
Excellent Company.
Excellent Company.
Very professional and courteous. Always complete orders superfast.
28 January 2025
Reply from MPD hook and loop
Thank you very much, Rachael, that's great to hear!
Superb products and service!
These guys really know their stuff and provided both the expertise and products that other suppliers could not. A really prompt, friendly and efficient service. Unbeatable! Thank you so much!
30 January 2025
Unprompted review
Reply from MPD hook and loop
Thank you very much, Pete. That's great to hear, I'll ensure the team sees this!
Entirely excellent experience.
Super easy to understand website, easy processing and kept up to date with a very rapid delivery. Couldn’t have asked for more.
20 January 2025
Reply from MPD hook and loop
That's great to hear, thank you very much, Chris!
Reply from MPD hook and loop
Thank you very much, that's great to hear, I'll ensure this gets passed on to the rest of the team!
Reply from MPD hook and loop
Thank you very much, that's great to hear!
Great service always a pleasure to do…
Great service always a pleasure to do business.
2 December 2024
Reply from MPD hook and loop
Thank you very much, that's great to hear!
Good product came quickly
Good product came quickly - although I would have preferred the option of a cheaper and slower delivery.
27 November 2024
Reply from MPD hook and loop
Thank you very much, Colin, we really appreciate your feedbac!
Reply from MPD hook and loop
Thank you very much!
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