Excellent service. Delivered within 24 hours. Unfortunately when the confirmation email came through I saw that I had ordered loop instead of hook. A quick call to the office and all sorted. Yes I had... See more
Company replied
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I rang from Spain and arranged a UK delivery of a complex order. Carl was superb. Many thanks for all your great help! Will certainly be buying from you again and will recommend to friends and relativ... See more
Company replied
To be contacted by the office to say that the order will be delayed by 24 hours, that is great customer service. Product is spot on and delivery as promised.
Company replied
UNBELEIVABLE!! Ordered on Friday....got it Saturday.. Now that's good service!!
Company replied
Company details
- #5 of 21 best companies in Fastener supplier
Written by the company
MPD Hook & Loop are the Uk’s No.1 supplier of genuine VELCRO® Brand products. With a huge range available at unrivalled prices check out what we have to offer!
Contact info
Unit 4 Commerce Business Centre, West Wilts Trading Estate, BA13 4LS, Westbury, United Kingdom
- 01373827111
- emily@mpdhookandloop.com
- mpdhookandloop.com
4.9
Excellent
934 reviews
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Wonderful experience
Being a first time buyer, the help and advice was wonderful and thank you for sending some samples out. From placing the order to receiving the tape, it was a seamless procedure. Will be ordering again.
27 August 2024
Reply from MPD hook and loop
Thank you very much for taking the time to leave a complimentary review, we really appreciate your great feedback! We look forward to hearing from you again.
Reply from MPD hook and loop
Thank you very much, that's great!
Great help and service with good…
Great help and service with good product knowledge.
Will defiantly use them again.
23 September 2024
Reply from MPD hook and loop
Thank you, Ian, that's great feedback, we look forward to hearing from you again.
Reply from MPD hook and loop
Thank you very much!
Easy transaction and quick despatch
21 August 2024
Reply from MPD hook and loop
Thank you very much, Anne.
The company was very helpful
The company was very helpful. They gave me excellent advice over the phone and also sent me samples so that I could compare the different types of hook & loop and adhesive. All the staff I spoke to were friendly and knowledgeable. I was very impressed.
7 August 2024
Reply from MPD hook and loop
Thank you very much, John, that's great to hear! Please let us know if there's anything else we can help with.
I ordered the wrong side
I ordered the wrong side. They contacted me to make sure that is what I needed. It was explained that in fact I had chosen the wrong one. They then manually change to the correct side and it arrived the following day.
12 August 2024
Reply from MPD hook and loop
Thank you very much, Phil, we're glad you were able to get what you needed on time.
The time of delivery was as indicated.
1 August 2024
Reply from MPD hook and loop
Thank you very much, Heiko!
Reply from MPD hook and loop
Thank you very much, Ali!
Product was out of stock but no…
Product was out of stock but no notification when ordering. Ordered, paid then received an email saying it was out of stock so could not order from anywhere else. It did arrive a few days later.
26 July 2024
Reply from MPD hook and loop
Many thanks for taking the time to leave us your feedback, as a company we always try to keep our customers as informed as possible, I can see that we had alerted you to the stock shortage within an hour of your order and this did unfortunately, delay the despatch of your order by a day, I apologise if this caused any inconvenience.
Reply from MPD hook and loop
Thank you Lee, that's great to hear!
Simple and easy
Simple and easy to navigate the website to find what I needed. No fuss payment process and arrived bang on time. Very happy and will use again.
10 July 2024
Reply from MPD hook and loop
Thank you very much, that's great, we look forward to hearing from you again.
Great service
Great service. Picked up my mistake of accidentally ordering something twice, refunding me and then sending the product very promptly. Thank you
8 July 2024
Reply from MPD hook and loop
Thank you very much, Cat, that's great to hear!
Reply from MPD hook and loop
Thank you very much, Colin!
Reply from MPD hook and loop
Thank you very much, Emma!
Reply from MPD hook and loop
That's great thank you very much, Mike!
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