Placed an order for boards to be cut for collection. Didn’t hear from them for over two weeks so went into store. Got told that the machine wasn’t working and have to wait until collection email comes... See more
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See what reviewers are saying
Paid click and collect for concrete blocks etc. When I arrived helpful from start to finish due to fork lift/ yard worker at Watford branch (eastern European guy, sorry did not get his name. But credi... See more
Company replied
This company provides some of the greatest customer service in the UK. Luke who answered my call was totally professional and helpful. If all companies were this efficient the world would be a mu... See more
Company replied
I have used some of the major building suppliers online sites and it has been painful or impossible. The MP site was easy and the engineering bricks I wanted were 40p each cheaper than elsewhere! Th... See more
Company replied
Company details
- #97 of 109 best companies in Building Materials Supplier
- #18 of 20 best companies in Electrical supply shop
- #23 of 27 best companies in Insulation Materials Shop
- #57 of 65 best companies in Landscaping Supply Shop
- #64 of 68 best companies in Timber merchant
- #44 of 52 best companies in Plumbers' merchant
About MP Moran - Watford
Written by the company
Welcome to the official page of MP Moran & Sons, a leading Merchant in the south of England. Our extensive fleet of FORS-accredited vehicles ensures swift and dependable deliveries. As expert Builders and Plumbers Merchants, we take pride in offering a comprehensive inventory, boasting over 24,000 top-quality products.
Explore our state-of-the-art bathroom showrooms in Watford,and Willesden where you'll find the latest trends and designs to elevate your home. Additionally, our Kitchen Showroom in Watford provides extensive kitchen solutions to suit your style.
At MP Moran & Sons, we are committed to meeting your construction and renovation needs.
Explore our state-of-the-art bathroom showrooms in Watford,and Willesden where you'll find the latest trends and designs to elevate your home. Additionally, our Kitchen Showroom in Watford provides extensive kitchen solutions to suit your style.
At MP Moran & Sons, we are committed to meeting your construction and renovation needs.
Contact info
1 Merchant Way, WD25 8FA, London, London, United Kingdom
- 01923229700
4.1
Great
149 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 90% of negative reviews
Typically replies within 1 week
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Placed an order for boards to be cut…
Placed an order for boards to be cut for collection. Didn’t hear from them for over two weeks so went into store. Got told that the machine wasn’t working and have to wait until collection email comes through. No email to say that machine was broken or anything. Disappointed
5 June 2026
Unprompted review
What. A. Joke.
Third time, still no charm. Third time the wrong radiator has been delivered. It is a joke to get the item you have ordered and paid for and a huge waste of time to try and get it corrected when the issue is simply repeated. Shop somewhere else. Anywhere else. MP Moran Watford has wasted too much of our time and money. And we still do not have a functioning radiator!
19 May 2026
Unprompted review
I’m really disappointed
I’m really disappointed. You should change the slogan and stop saying “next day delivery”. I made my purchase 6 days ago and still haven’t received it. I also requested morning delivery, and I’ve just been informed that it will now be delivered in the afternoon instead.
Organisation and credibility are very important, and unfortunately my experience with MP Moran has not been a good one.
18 May 2026
Unprompted review
Great after sales service
Great after sales service. Alex and Austin sorted out the problem within a day of visiting the store.
Very pleased with the service
29 April 2026
Unprompted review
Reply from MP Moran - Watford
Hi Bob, thank you for the 5-star rating! It means a lot to us to have your support. We're glad you’re happy, and we can’t wait to welcome you back again.
Delayed delivery
Delayed delivery, then told all items were now in Watford (Friday 20th March) and that priority delivery would be scheduled and that I would receive a call back. Chased again yesterday and initially told order was complete and would get delivery sorted, then called back to tell me that main part or order were nor in stock (even though when ordered Watford were showing 4 in stock, hence the order). Completely failed at customer service, will never use in future and will tell everyone to avoid.
I haven't even received an email confirming cancelation of order and refund to credit card as per my final request yesterday.
Get yourselves together and act accordingly.
25 March 2026
Reply from MP Moran - Watford
Thank you for your feedback, and we’re very sorry for the experience you’ve had.
We sincerely apologise for the delays, the conflicting information regarding your order, and the lack of clear communication throughout. We understand how frustrating it must have been to be told items were available and ready for delivery, only to later find out they were not in stock. This is not the level of service we aim to provide.
We can confirm that your order has now been cancelled and a full refund has been issued to your original payment method. You should receive a confirmation email shortly if you have not already, but please allow a few working days for the funds to appear back in your account depending on your card provider.
Your comments have been taken seriously, particularly regarding stock accuracy and communication from our team. We are reviewing this internally to prevent similar situations from happening again.
Ive been in twice now and have to say…
Ive been in twice now and have to say that Brian is just brilliant and has the patience of a saint! He knew exactly what I was looking for and I was in and out both times in no time! Def be coming back! Thanks Brian
20 March 2026
Unprompted review
Reply from MP Moran - Watford
Hi Dena, thank you for the 5-star rating! It means a lot to us to have your support. We're glad you’re happy, and we can’t wait to welcome you back again.
Good competitive prices for quality…
Good competitive prices for quality products. Helpful staff
10 March 2026
Reply from MP Moran - Watford
Hi, thank you for the 5-star rating! It means a lot to us to have your support. We're glad you’re happy, and we can’t wait to welcome you back again.
Placed a few orders with them now
Placed a few orders with them now. My go to place to buy all my supplies now (DIY/ self renovation) would recommend
3 March 2026
Reply from MP Moran - Watford
Hi, thank you for the 5-star rating! It means a lot to us to have your support. We're glad you’re happy, and we can’t wait to welcome you back again.
SIMPLY GREAT CUSTOMER SERVICE
This company provides some of the greatest customer service in the UK. Luke who answered my call was totally professional and helpful.
If all companies were this efficient the world would be a much better place.
Thanks again for being GREAT.
kEVIN wILKERSON
18 March 2026
Unprompted review
Reply from MP Moran - Watford
Hi, thank you for the 5-star rating! It means a lot to us to have your support. We're glad you’re happy, and we can’t wait to welcome you back again.
Very very helpful with good pricing and…
Very very helpful with good pricing and great service.
6 March 2026
Reply from MP Moran - Watford
Hi William, thank you for the 5-star rating! It means a lot to us to have your support. We're glad you’re happy, and we can’t wait to welcome you back again.
First steel bath rejected as damaged it…
First steel bath rejected as damaged it had no protective packaging. Today second Bath delivered but without feet!!!
This has caused difficulties as plumber cannot continue fitting. Urgent further delivery now required
3 March 2026
Reply from MP Moran - Watford
Thank you for bringing this to our attention, and we’re very sorry to hear about the issues you’ve experienced with your order.
Firstly, we apologise that the original steel bath arrived damaged and without adequate protective packaging, and we’re very sorry that the replacement has now been delivered without the feet. We completely understand how frustrating this must be, especially as it has delayed your plumber and the installation.
This is certainly not the standard of service we aim to provide. Please contact our customer service team as soon as possible on customersupport@mpmoran.co.uk with your order details so we can urgently arrange for the missing feet to be sent out and resolve this for you as quickly as possible.
We sincerely apologise for the inconvenience caused and appreciate you bringing this matter to our attention.
Kind regards,
MP Moran Customer Service Team
Reply from MP Moran - Watford
Hi Anita, thank you for the 5-star rating! It means a lot to us to have your support. We're glad you’re happy, and we can’t wait to welcome you back again.
They went above to find my missing item…
They went above to find my missing item i ordered. Really happy with theirs customer service. Highly recommend 👌
9 February 2026
Reply from MP Moran - Watford
Hi, thank you for the 5-star rating! It means a lot to us to have your support. We're glad you’re happy, and we can’t wait to welcome you back again.
Simple ordering system
Simple ordering system, quick delivery and very professional throughout the process. Heavy fire boards delivered and placed very tidely in the garage.
9 February 2026
Reply from MP Moran - Watford
Hi, thank you for the 5-star rating! It means a lot to us to have your support. We're glad you’re happy, and we can’t wait to welcome you back again.
Fast delivery and helpful staff
28 January 2026
Reply from MP Moran - Watford
Hi Nick, thank you for the 5-star rating! It means a lot to us to have your support. We're glad you’re happy, and we can’t wait to welcome you back again.
Disappointed collection …
I ordered a shower tray for collection on Watford, after arriving there, the item was out of stock so I had to go to Willesden. After collecting the shower tray in Willesden the item was dirty with birds excrements and moisture, packaging was also broken and full of dust…
24 January 2026
Reply from MP Moran - Watford
Thank you for taking the time to share your experience, and we’re very sorry for the inconvenience you faced.
We sincerely apologise for the stock issue at our Watford location, which required you to travel to Willesden, as well as for the condition of the shower tray on collection. This is certainly not the standard we aim to provide. Items should always be clean, properly packaged, and ready for collection, and we regret that this was not the case on this occasion.
Your feedback has been passed on to the relevant teams so we can review our stock handling and collection processes to prevent this from happening again. Please feel free to contact us directly so we can look into this further and work towards a suitable resolution.
please contact customersupport@mpmoran.co.uk
Best price for what i needed.
Helpful staff. Great range of stock. Very reasonable prices.
24 January 2026
Reply from MP Moran - Watford
Hi Phil, thank you for the 5-star rating! It means a lot to us to have your support. We're glad you’re happy, and we can’t wait to welcome you back again.
Have now been waiting 10 days for a…
Have now been waiting 10 days for a quote on a new bathroom from the Watford Store. Sat with a member of the team (Brian) on Monday 19th and went through exactly what we wanted. Was told quote would be with us by Thursday when we had a fitter coming to give us a quote on installation. Have since emailed 3 times and phoned twice to chase and as of today Wednesday 28th still nothing. How can a business expect to survive if they don't respond.
19 January 2026
Unprompted review
Reply from MP Moran - Watford
Thank you for taking the time to leave this feedback. We’re very sorry for the delay and for the lack of communication you’ve experienced — this is not the level of service we aim to provide.
You’re absolutely right to expect a quote within the timeframe discussed, especially after taking the time to visit the Watford store and plan your bathroom with our team. We apologise that this didn’t happen and that your follow-up emails and calls were not responded to promptly.
We would like the opportunity to look into this immediately and put things right. Please contact the Watford store directly or email us with your details so we can investigate what went wrong and get back to you as soon as possible.
Thank you again for bringing this to our attention, and we’re sorry for the frustration this has caused.
Reply from MP Moran - Watford
Hi Patrick, thank you for the 5-star rating! It means a lot to us to have your support. We're glad you’re happy, and we can’t wait to welcome you back again.
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