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mr-group.co.uk Reviews 679

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TrustScore 5 out of 5

4.9

Gas installation service
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Review summary

Created with AI, based on recent reviews

Considering 380 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the professionalism and friendliness of the staff. Many people appreciate the efficient and reliable customer service, noting that queries are handled promptly and effectively. Consumers are also very satisfied with the pricing, finding it fair and competitive, and the quality of the products is frequently commended. However, some customers were dissatisfied with the administration, describing it as disorganized and leading to issues with scheduling and communication. A few other people also felt that the initial diagnosis of problems was incorrect, leading to unnecessary costs or complications with repairs and installations.

What people talk about most

Service

Users describe positive interactions with service, highlighting clear communication, promptness, and... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the professionalism, efficiency,... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the helpfulness and efficiency... See more

Price

Customers had positive experiences with price, often finding them competitive and reasonable. Many reviewers... See more

Product

Reviewers mention positive feedback about the product. Customers are pleased with their new boilers and gas... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The Fitter turned up within the allotted time schedule. He greeted me , explained what he was going to do, he was very approachable open to discussions explained what he needed and I directed him t... See more

Company replied

Rated 5 out of 5 stars

5 stars as usual. Great, reliable company. Recently serviced boiler. Engineer turned up on time, friendly, professional and respected property. Invoiced same day, quick and easy to pay. Always had gre... See more

Company replied

Rated 5 out of 5 stars

M&R fitted our new boiler and did an excellent job, and it has now been one year. They contacted us to remind us and arrange a convenient date for first service. They arrived as agreed, checked every... See more

Company replied

Rated 5 out of 5 stars

Fantastic Service from start to finish. Friendly, knowledgeable and rapid. Thanks to the Mick for guiding us , Chantelle for sorting the quotes, logistics & great customer service throughout & to the... See more

Company replied

Company details

  1. #18 of 47 best companies in Gas installation service
  2. #7 of 57 best companies in Boiler supplier
  3. #3 of 9 best companies in Gasfitter
  4. #17 of 101 best companies in Plumber
  5. #3 of 9 best companies in Radiator repair service

Written by the company

Established in 1997, M&R Plumbing and Heating Ltd provide a complete range of domestic and commercial gas, heating and plumbing services, specialsing in renewable energy solutions. We are a proud Worcester Bosch service partner and a Vailant ADVANCED installer. All our engineers are Gas Safe, Oftec and FGAS registered. As a family business, we pride ourselves on our high standard of workmanship and excellent aftercare service, which has secured us a large amount of repeat business over the years. Why choose us? We have served Bolton, Wigan, All of Greater Manchester and Lancashire for 28 years now. Also these are 8 more reasons why chose us. 1. Highly trained engineers. 2. Worcester Bosch service partner. 3, Vailant ADVANCED installers 4. We keep you in the loop at all times. 5. We keep your home clean and tidy. 6. We turn up when we say we will. 7. We offer the best quality service and products at the best price. 8, We have been keeping families and businesses warm and cosy since 1997,

Contact info

4.9

Excellent

TrustScore 5 out of 5

679 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Polite, friendly and experienced service.

Polite, friendly and experienced service. They found the solution to the problem quicker than other plumbers in the area. Meticulous about cleaning up after they had been and went out of their way to help.

26 May 2026
Rated 5 out of 5 stars

Annual boiler service.

Liam came to service my boiler , he messaged to say he was on his way and arrived promptly. He remembered he had been to repair a radiator pipe a few months ago and asked if everything was working well. I thought this was a nice touch.
He serviced the boiler and was efficient and tidy.
He is a credit to the company .

22 May 2026
Rated 4 out of 5 stars

The service was done on time and very…

The service was done on time and very satisfactory. We already have your service plan but for the second year you sent us an invoice. I phone and apologies were given.

18 May 2026
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Reply from mr-group.co.uk

Thank you so much for taking the time to leave us a 4-star review! We are thrilled to hear that your service was completed on time and to your satisfaction.
Please accept our sincere apologies once again for the accidental invoice sent for your second year. We always strive for a seamless experience, and we appreciate your patience and understanding when you called to get this sorted out. Our team is glad we could rectify the mistake quickly for you.
Thank you for being a valued service plan customer. If you ever need anything else, please don't hesitate to reach out!

Kind regards, M & R Team

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