This company is very professional right from the minute they answer the phone. They ask many questions to fully understand the problem then advise when they will be able to send some one out to look a... See more
Company replied
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Review summary
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Reviews shaping this summary
5 stars as usual. Great, reliable company. Recently serviced boiler. Engineer turned up on time, friendly, professional and respected property. Invoiced same day, quick and easy to pay. Always had gre... See more
Company replied
M&R fitted our new boiler and did an excellent job, and it has now been one year. They contacted us to remind us and arrange a convenient date for first service. They arrived as agreed, checked every... See more
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We normally use British gas for our boiler service, M & R were recommend by a friend, so I thought I would give a local company a try. Jack one of their engineers arrived in a liveried van and a... See more
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Company details
- #17 of 45 best companies in Gas installation service
- #8 of 52 best companies in Boiler supplier
- #3 of 8 best companies in Gasfitter
- #17 of 96 best companies in Plumber
- #2 of 8 best companies in Radiator repair service
Written by the company
Established in 1997, M&R Plumbing and Heating Ltd provide a complete range of domestic and commercial gas, heating and plumbing services, specialsing in renewable energy solutions. We are a proud Worcester Bosch service partner and a Vailant ADVANCED installer. All our engineers are Gas Safe, Oftec and FGAS registered. As a family business, we pride ourselves on our high standard of workmanship and excellent aftercare service, which has secured us a large amount of repeat business over the years. Why choose us? We have served Bolton, Wigan, All of Greater Manchester and Lancashire for 28 years now. Also these are 8 more reasons why chose us. 1. Highly trained engineers. 2. Worcester Bosch service partner. 3, Vailant ADVANCED installers 4. We keep you in the loop at all times. 5. We keep your home clean and tidy. 6. We turn up when we say we will. 7. We offer the best quality service and products at the best price. 8, We have been keeping families and businesses warm and cosy since 1997,
Contact info
290 Chorley New Rd, BL6 5NY, Bolton, United Kingdom
- 01204690957
- info@mr-group.co.uk
- www.mr-group.co.uk
4.9
Excellent
728 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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Engineers expert
Engineers expert, worked very hard in small space in heat wave. Professional and courteous.
Only one criticism, slow to remove Old boiler and rubbish, also had to be reminded to fit Carbon monoxide detector.
3 July 2026
The company were recommended by a…
The company were recommended by a neighbour. The service they provided was excellent. From the friendly and helpful staff in the office to the excellent engineers.. I’d definitely recommend them to others.
29 June 2026
Excellent but friendly service
The job was made more complicated because I wanted the old boiler coming out of the garage and the new boiler being installed in the loft. All was accomplished with care and expertise and I’m very happy with the result. The staff were pleasant and polite and I can highly recommend the firm.
8 June 2026
Reply from mr-group.co.uk
"Thank you so much for the fantastic review! Relocating a boiler from the garage to the loft is no small task, so we are thrilled to hear that our team handled the extra complexity with the care and expertise you deserved. We really appreciate your kind words about our staff's politeness—I'll be sure to pass your compliments along to the team. Enjoy your new setup, and please don't hesitate to reach out if you need anything else in the future!"
M&R Plumbing & Heating Service
Prompt service freindly and well trained staff.
have used M&R plumbing for a number of years.
Many Thanks
19 June 2026
Reply from mr-group.co.uk
"Thank you so much for the 5-star review! Having you as a loyal customer for a number of years means the world to everyone here at M&R. We pride ourselves on keeping our staff well-trained and friendly, so it's fantastic to know that our standard of service remains high every time we visit. Thank you for your continued support!"
Great experience
Great experience, been using this company for decades and there service is always 5 star
18 June 2026
Reply from mr-group.co.uk
"Wow, for decades! Thank you so much for this incredible compliment and for your lifetime of amazing loyalty. Hearing that our service has consistently remained 5-star over all these years means the absolute world to everyone at M&R. Long-term customers like you are the backbone of our local business. Thank you for your continued trust, and we look forward to looking after you for many more years to come!"
Very well done ,very happy
17 June 2026
Reply from mr-group.co.uk
"Thank you so much! We are thrilled to hear that you are very happy with our work. Knowing we did a job 'very well done' is exactly what we strive for. We appreciate you taking the time to share your feedback!"
Very reasonable price
Very reasonable price , very professional. exceptional discount and on the hole would recommend this company .
17 June 2026
Reply from mr-group.co.uk
"Thank you for sharing your experience! We pride ourselves on delivering top-tier professionalism and great value, so we're so glad you were happy with the pricing and the service. We look forward to helping you again in the future!"
Easy to book appointment.
Easy to book appointment.
Arrived on time.
Left everything tidy.
11 June 2026
Reply from mr-group.co.uk
"Thank you for the fantastic review! We always aim to make the entire process as smooth as possible—from an easy booking to turning up right on time and leaving your space spotless. We really appreciate your feedback and hope to work with you again!"
Highly recommended - M& R Plumbing and Heating.
I’ve used this company for years for maintaining my boiler and heating. They are so reliable and helpful and always try to solve any problem in the most efficient way. A recent boiler replacement was carried out without any fuss and to the highest standard with everything cleared and up and running in four hours. Would highly recommend.
12 June 2026
Reply from mr-group.co.uk
"Thank you so much for this wonderful review! Having your trust to maintain your heating over the years means a lot to us, and we're so glad we could get your recent boiler replacement sorted so quickly. Four hours from start to finish with zero fuss is exactly what we aim for! Thank you for the high recommendation and for being such a loyal customer."
Excellent service and will gladly use…
Excellent service and will gladly use again. Plumber arrived at the agreed date/time and text message to confirm on his way before arriving. Operative was polite, efficient and resolved the problem so all in all would gladly recommend and the bill received shortly after was more than reasonable. Happy customer!
12 June 2026
Reply from mr-group.co.uk
"Thank you so much for the fantastic review! We know our customers' time is valuable, so we always make sure to text ahead and arrive right on schedule. It’s wonderful to hear that our plumber was polite, efficient, and able to resolve the problem smoothly—all at a reasonable price. We truly appreciate the recommendation and look forward to helping you again whenever you need us!"
Never any problems
Never any problems
Call up - book job - job gets done - invoice - pay up - easy
9 June 2026
Reply from mr-group.co.uk
"Thank you for the wonderful feedback! We work hard to make our process as seamless and easy as possible for our customers, from booking to the final invoice. We're glad to hear we always deliver a hassle-free experience for you!"
Professional & hardworking
M&R installed a new boiler and replaced some radiators for me. Friendly and hardworking team. Professional job at a competitive price.
10 June 2026
Reply from mr-group.co.uk
"Thank you so much for the fantastic review! Upgrading a boiler and replacing radiators is a big job, so we're thrilled to hear that our team's hard work and professionalism stood out to you. We always strive to provide top-quality service at a competitive price. Enjoy your new system, and thank you for choosing M&R!"
I rang to make an appointment and was…
I rang to make an appointment and was given a date a couple of days ahead. The guys who came were prompt efficient and courteous. Thank you!
1 June 2026
Reply from mr-group.co.uk
"Thank you so much for the wonderful review! We always try our best to get our customers booked in as quickly as possible, so we're glad we could get to you within a couple of days. It’s fantastic to hear that the team was prompt, efficient, and courteous. We appreciate your business and your kind words!"
Fair price ,on time and full service by…
Fair price ,on time and full service by 2 helpful and well mannered engineers
3 June 2026
Reply from mr-group.co.uk
"Thank you so much for the 5-star review! We pride ourselves on providing fair pricing and being on time, so we're thrilled to hear you had such a smooth experience. I’ll be sure to pass your lovely compliments along to the two engineers who looked after you—they will be delighted to hear their hard work and good manners were appreciated!"
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