Mr Car Mats Limited Reviews 

727
•
TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Looking at 69 reviews, most reviewers were somewhat happy with their experience overall. Many people mention that finding and easily ordering the correct items through the platform is very straightforward, and the resulting products fit their vehicles perfectly. Consumers frequently share that the final items are exceptionally well-made, look stunning, and provide a wonderful addition to their cars. Some people were dissatisfied with unexpected delivery delays, prolonged waiting times, and continuous difficulties in contacting customer support when issues arose. Others also noted that certain shipments took much longer than expected, lacked proper tracking, or arrived with a poor fit and missing components.

What people talk about most

Product

Consumers find product to be overwhelmingly satisfying, highlighting the great quality and perfect fit.... See more

Quality

Users describe positive interactions with quality, expressing general satisfaction with the great materials... See more

Order

Customers consistently note ambiguous experiences with order processes, as many reviewers express frustration... See more

Delivery service

People report ambiguous experiences with delivery service, as some consumers received their items quickly... See more

Website

Reviewers highlight deep dissatisfaction with the website, pointing out that contact mechanisms and order... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Online ordering, production and delivery does not appear very organised. Limited contact options, has taken several days to respond. Poor customer service experience initially. 9 days since order... See more

Rated 4 out of 5 stars

I found the ordering process easy, but expected that once the reg was entered, the dimensions would be known. However, I was asked to select from a couple of templates and then had to go and measure t... See more

Company replied

Rated 2 out of 5 stars

I ordered Mini car mats and boot liner. The car mats arrived ok but no boot liner and they could not supply one in the correct size and shape for my mini. So I got a refund. The car mats had to liv... See more

Rated 2 out of 5 stars

Placed an order for some basic mats. Paid. Received email confirmation. Nothing since. There is no contact number and the order number isn't accepted on the website tracking system. Scam - avoi... See more


Company details

  1. Auto parts shop

Written by the company

Mr Car Mats, suppliers of tailor-made, manufactured to order, vehicle specific, car mats, boot liners and other products to protect and enhance the interior of your car. Car mats are manufactured in the UK and are available in industrial rubber and automotive floor carpet. We offer the widest choice carpet qualities, available in a wide choice of colours.


Contact info

3.5

Average

TrustScore 3.5 out of 5

727 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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3.5

All reviews

(727)

62 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great mats

They sent me mats with the wrong colour trim, but I got in touch and they kindly sent another set of mats, which I am very happy with.

31 July 2024
Unprompted review
Rated 3 out of 5 stars

Late delivery

Late delivery, I have to wait 2 weeks for the mats, where on website it states that there should be dispatched within 5 working days. Quality is not there, I've ordered premium mats they are very thin, and the driver mat altough you can clip them in place, it is way too small in length.

22 June 2024
Rated 1 out of 5 stars

Faulty Mats, replacement didn’t turn up and ignoring messages

Received a full set of custom mats and all the edges were frayed and coming away.
I contacted the company by numerous methods and had no response. After taking to their fbook page they responded and agreed to replace the item after initially being advised to “superglue them and I’ll give you half of refund” I obv declined this and accepted a replacement.
The replacement didn’t turn up and they’re not answering any contact messages. My comments on their fbook group are being deleted.
Very expensive mats fit for the bin!

22 June 2024
Mr Car Mats Limited logo

Reply from Mr Car Mats Limited

Hi Zara. Your replacement mats with a free upgrade were shipped and you have confirmed that you are happy with the quality.

PLEASE take two minutes to update your review.

Rated 5 out of 5 stars

Happy with end result

Despite my previous review the customer services manager Varshita from mrcarmats contacted me and has offered to exchange my incorrect mats free of charge to fit my new car. As these mats are not standard but made to measure I am very pleased and now look forward to the issue finally being resolved.

28 June 2024
Unprompted review
Rated 1 out of 5 stars

If you want a reliable trust worthy

If you want a reliable trust worthy company please don’t use this one. Ordered my platinum mats on the 3rd June. Told ships within 5 days. Ordered went live on 5th June. Today 26th June still no mats. Attempted to call and email 40 plus times no answer. Email received 17th June from this company stating mats are now in production and will be shipped within 48 hours. No mats. Email received again with new shipping date. Still no mats. Paid via PayPal so now raised dispute through PayPal asking for my £99.99 back. Now all of a sudden emailed received finally admitting carpet not actually in stock. Can I wait until second week in July some 6 weeks after order. Then staff at this company asking me to withdraw my dispute through PayPal. NO I WONT. Do the decent thing and give me my money back immediately. Will never use this company again.

26 June 2024
Unprompted review
Mr Car Mats Limited logo

Reply from Mr Car Mats Limited

Apologies the issue with your order Mike, this was due to as stock issue with the carpet hat you ordered that we were not made aware of.

Your order was refunded. Kindly update your review.

Rated 3 out of 5 stars

Very poor Customer Service

Order the mats 4the June
Delivered on the 17 Jun 2024
doesn't fit my van, informed the customer services, still awaiting issue to be resolved,
customer services emails are bouncing back and no one answering the phone calls,
Now I have received new mats matter resolved took very long.

17 June 2024
Unprompted review
Mr Car Mats Limited logo

Reply from Mr Car Mats Limited

Hi Harinder,

Your replacement mats with a free upgrade were shipped and you have confirmed that you are happy with the quality.

Thanks for taking the time to update your review.

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