Excellent buying experience, ordered on the 7th Dec delivered on the 10th Dec! Unfortunately one of our flavours were incorrect but my husband had already opened the container before realising. Not h... See more
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Spoke with Clark over the phone and then continued the conversation via email. Very helpful & polite chap. Great service, good value & reasonable shipping cost. Item was dispatched same day & arrived... See more
Company replied
We had an event on Sunday so tried our slush machine on the Tuesday just to make sure it was working. It wasn’t. So we googled for a new one. This company came up and it said offered next day delivery... See more
Company replied
I ordered online as they request slush syrup 12 gallons and 2 wide slush straws, the order arrived the following day but the straws where the thin type no use for slush upon ringing Mr coolit the guy... See more
Company replied
Company details
- Catering food and drink supplier
- Beverage Distributor
- Caterer
- Food machinery supplier
- Soft drinks shop
- Vending machine supplier
About Mr Cool It
Written by the company
The Planet's Coolest Slush
Established in 1999, Mr Cool It has years of experience in the frozen product industry and is well-placed to provide expert support and guidance on most slush, milkshake and ice cream machines. We supply Slush machines, syrups, cups, straws and parts for most makes of Italian machines.
Call us today to order on 01904 438343.
Contact info
Unit 2 & 3 Westview, Whitchurch Road, Hatton Heath, CH3 9AU, Chester, United Kingdom
- 01904 438343
- info@mrcoolit.com
- mrcoolit.com
4.4
Excellent
163 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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See how their reviews and ratings are sourced, scored, and moderated.
fast derlivery and always the best…
fast derlivery and always the best tasting slush you can get
16 July 2023
Reply from Mr Cool It
thank you for your feedback, your custom is really appreciated
ALL O.K.
AFTER DELAYS PRODUCT RECIEVED ALL O.K
STAFF AT MR COOL VERY HELPULL AND PLEASANT.
ALL QUERIES ANSWERED IN A PROFFESIONAL MANNER THANK YOU
16 July 2023
Reply from Mr Cool It
Good afternoon, I'm really sorry that you have encountered a problem with your order. I will look into this order and contact you shortly.
update- Frank it was lovely to have spoken earlier, glad things have sorted themselves out, I am really sorry you had delivery issues with the courier. Hope the Cola slush works well for you!!
Quick del on items..quick to respond on…
Quick del on items..quick to respond on chat....
13 July 2023
Reply from Mr Cool It
glad you enjoyed your experience with us, many thanks for your ciustom
Still not received item send a email no…
Still not received item send a email no reply yet . Post Guy delivered to wrong postcode and wrong Morley’s fried chicken.very disappointed I didn’t do any slush sales last three days I turn off the machine
12 July 2023
Reply from Mr Cool It
Good afternoon, I emailed last week as I know you are on holiday and unable to receive a phone call. Can you let me know when you are back from holiday so that we can discuss your concerns, thank you.
Reply from Mr Cool It
Good afternoon Alex, it was good to catch up earlier, as I stated last week I ma very disappointed that you had a problem with your initial order but I'm happy that your replacement product arrived in time for the party
Delivery driver did not leave the product
We chose the company as we needed speedy delivery. The delivery driver sent a message to say the delivery had failed as no-one was home. My husband and I were both home at that exact time and no-one knocked and no card was left. We had to rearrange to collect it the following day from the depo which was an inconvenience. The product, when received from the depo was fine.
5 July 2023
Reply from Mr Cool It
Hi, I'm sorry to hear you had issues with your delivery. Unfortunately, issues such as this are outside our control with it being a courier who fulfills the delivery.
I will raise this with the courier as that's not a level of service we expect our customers to receive, and if you've got any other questions then please don't hesitate to get in touch.
Many thanks, Clark
Good, but really long service times
The actual product booked (a service of the machine) went well.
However the time frame for the delivery and return was overly long. Over three weeks between when the machine was collected to when it was delivered, meaning a planned event had to go without the machine.
Receiving the invoice for the return service after the machine had been serviced and was now sitting in the shop further delayed the return, and meant another step before we could get the machine back. Providing all the invoices at the beginning would create a smoother, more pleasant experience
4 July 2023
Reply from Mr Cool It
Hi,
I'm sorry that the servicing took longer than hoped; unfortunately as this is our busiest period of the year we have a significant number of machines in for service meaning there was a estimated 10-14 working day turnaround for all machines, as advised.
We raise the return courier & parts invoice separately to the collection courier & service cost invoice as, until the machine has arrived, we don't know which parts (if any) require replacement.
I will take your points regarding the invoices being sent separately on board and see if there's a way to streamline the process in the future, as we do want the entire process to be as easy as possible.
Many thanks, Clark
Helpful customer service
Helpful customer service, swift and efficient delivery of spare parts.
3 July 2023
Reply from Mr Cool It
Thank you for your kind feedback, we're glad you've been happy with our overall service!
Great customer service
9 February 2023
Unprompted review
Reply from Mr Cool It
Thank you, I am glad you are happy with the service you've received
Excellent service and quick delivery
26 June 2023
Reply from Mr Cool It
Thank you for your positive review, we're glad you've been happy with our service!
Delivery service appalling
26 June 2023
Reply from Mr Cool It
Hi, I can see that the items were both shipped and delivered on schedule, and all items look to have arrived with no apparent damage shown on the delivery photos. Could you please elaborate on what was appalling about the delivery service so I can feed this back to the courier we use? Thanks
Excellent in all ways fast delivery…
Excellent in all ways fast delivery will be shopping again with them
21 June 2023
Reply from Mr Cool It
Thank you for your kind words, we're glad you've been happy with our service and appreciate the 5 star review!
Reply from Mr Cool It
Thank you for the 5 star review!
Reply from Mr Cool It
Hi, I'm sorry to hear you item didn't arrive when expected. Our courier doesn't deliver on weekends; could you please advise me were shown the deliery date as being the 17th so I can look into this error. You can either email us or give us a call on 01904 438343. Many thanks, Clark
Very fast delivery very helpful and the…
Very fast delivery very helpful and the delivery driver was so polite will definitely be ordering again
12 June 2023
Reply from Mr Cool It
Thank you for your 5 star review!
Fast deliver and cheaper then amazon
8 June 2023
Reply from Mr Cool It
Glad to hear your item arrived quickly, and thank you for the kind review!
Overcharge without you knowing
£7.50 Delivery and it wasnt even on the basket i paid £27 for ONE plunger valve
4 June 2023
Reply from Mr Cool It
Hi, delivery is calculated when you enter your address at checkout, and is clearly shown in the order total before you press 'pay'. We offer free delivery on all orders over £100+VAT, which is highlighted in the section below the product menus.
ORDER DIDN'T ARRIVE
I ordered two slush syrups on Friday morning before the 12 o'clock cut off time for next day delivery. It cost me £15 delivery and guess what .......they didn't turn up. I have waited all day (its now 7pm on Sat evening) and now have no slush for the Baby shower I am hosting for my daughter tomorrow. If I had known they wouldn't arrive today I could have gone elsewhere!!! Fuming is an understatement!! and to top it off, this company do not answer their phones, the tracking doesn't work and the chat lady can only send a message to the sales team!! I will not be using this company again!! UPDATE: IN RESPONSE TO THE REPLY BELOW; spoke on phone & live chat fri morn & both confirmed order would arrive by sat! Train your staff to know the facts & tell customers the correct info. Left 4 messages Mon morn from 8.30am no response, only managed to speak to someone when I went through to their new order line at 10am, to be told messages answered in order, clearly my URGENT messages didn't qualify for a quick response despite me telling them their delivery was coming that morning between 10-12 and I needed to speak to them before the delivery driver arrived as I didn't want the order. Terrible customer service
10 June 2023
Unprompted review
Reply from Mr Cool It
Hi, I'm sorry that you've not been happy with your experience shopping with Mr Cool It.
I can see the order was placed on Friday before midday as you stated, with the order being shipped the same day for delivery on Monday, as our courier doesn't offer weekend deliveries as stated on our website.
I've checked the chat logs, and the advisers you spoke to stated that we offer same day despatch with further details available via the link they provided. As we are only open Monday-Friday, the support team who take calls & messages over the weekend are only able to pass on information for us to deal with the following working week.
It's unfortunate that a negative review has been left the day after the purchase when we had no opportunity to resolve the issue for you, particulary when the order was fulfilled in line with our terms & conditions, and our delivery information.
Very good service
5 June 2023
Reply from Mr Cool It
We're glad you've been happy with the service, thank you for the 5 star review!
Quick and efficient at at agood price I…
Quick and efficient and at a good price I will use again
5 June 2023
Reply from Mr Cool It
Thank you for your positive review!
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