Brought mac book pro, went through the set up and no profile created, thus could not log into the machine. raised online form, no response, tried calling thier customer service number, and its... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Selling price reduced after technician review my Macbook and a new battery required. No report given to show the failings and when asked for they couldnt provide. £228 knocked off the price for the... See more
Company replied
I had bought an iPhone XS and it came within 3 days, brilliant condition and came with a cable and a charing port. Couldn't have been more satisfied with my order even though i bought a 4 star condi... See more
Company replied
Buying from you was horrendous! I buy an £800+ laptop, I pay £15 for delivery and then get an email from DHL asking to pay £180 on import. How do you justify having the audacity to even ask for a del... See more
Company replied
Company details
Written by the company
Apple products for less - mResell offers a fast, secure and green way for consumers and companies to sell and buy pre-owned Apple products. Two out of three Europeans would like to keep using their current digital devices for longer if provided performance is not significantly affected. Electronic waste is a major global environmental challenge, one of the fastest growing waste streams in the EU and the world. Increased awareness drives new behavior among consumers and companies – Repair, Reuse, Resell & Recycle. Since sales of new Apple products create huge volumes of used products and an emerging pre-owned market, we offer sellers and buyers a new, fast, secure and green option without the hassle of C2C transactions. For you, as a customer, when buying a device from us or selling something to us, you will always benefit from - Free climate compensated shipping for both selling and buying - 12 months warranty - Free 14-day return mResell currently operates in 10 markets in Europe and Australia.
Contact info
Rörstrandsgatan 39 B, 113 41, Stockholm, Sweden
- +44 20 3966 6214
- contact@mresell.co.uk
- mresell.co.uk
2.1
Poor
160 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good service
Good service. Good price. On all occasions that I have bought and sold with them.
22 August 2020
Unprompted review
Reply from mResell.co.uk
Hi Ed,
Thank you very much for your kind feedback, we really appreciate!
Kind regards
mResell
Great company for purchasing apple products.
I purchased a macbook pro 15 2015 dual graphics from MResell and so far I could not be happier. The price was amazing, the laptop is in pristine condition. I am a big fan of the website posting pictures of the devices on the item listing as not many other sites do it. I had a doubt in the back of my mind that it was a scam site due to how good the price was and the fact the keyboard was Dutch which I have never seen before in the UK. I had also never heard of them before. However, it is most certainly not a scam site and the device I have recieved I am more than happy with. Shipping was also extremely fast considering that it came from Sweden to the UK. I ordered it one morning and it was on my doorstep the next. Great company for purchasing apple products.
17 August 2020
Unprompted review
Reply from mResell.co.uk
Thank you for that wonderful review! We are always trying to be as efficient and professional as possible to all of our costumers so it makes us very happy to hear that you had a great experience purchasing from us. Thank you!
Really great company
Really great company - was drawn to this one over other refurb sellers because of the emphasis on the environmental side, and the fact that this was a smaller company. I ordered an Iphone 7 a few weeks ago which so far has been great, and arrived in an excellent condition as specified.
Only qualm would be that the website could be a bit clearer on some of the details - it wasn't clear to me whether the phone was unlocked to any network from the info on the website, but then again I did message to check and the reply was prompt and affirmative (they're all unlocked). I think also some more info upfront about what the warranty covers would be good. But all in all, really good.
17 August 2020
Unprompted review
Reply from mResell.co.uk
Thank you for choosing mResell and we are very happy for those kind words, it is really appreciated!
We also would like to thank you for your feedback regarding being clearer on details, it is something that we will take into account as we want to develop and improve as a company.
Thank you very much and we wish you a nice day!
Kind regards
mResell
My MacPro is in perfect condition
My MacPro is in perfect condition - feels like new! - great price and very prompt delivery. No complaints at all
16 August 2020
Unprompted review
Reply from mResell.co.uk
We happy to hear that you are satisfied with your purchase, thank you for choosing mResell!
Reply from mResell.co.uk
We are happy to hear that, thank you very much!
Very quick and easy to use my item…
Very quick and easy to use my item turned up exactly like stated will definitely use again
16 August 2020
Unprompted review
Reply from mResell.co.uk
Thank you for those kind words!
Great service as ever.
16 August 2020
Unprompted review
Reply from mResell.co.uk
We are happy to hear that you are happy with us, thank you!
Reply from mResell.co.uk
Thank you so much!
Easy and got the price that they said…
Easy and got the price that they said we would get. Would recommend.
16 August 2020
Unprompted review
Reply from mResell.co.uk
Thank you very much for your feedback, it is very much appreciated!
Absolutely incredible.
Absolutely incredible.. Couldnt be happier with my purchase. Macbook is in amazing condition for something produced in 2015! Probably the best deal I have ever got on tech. Ordred late afternoon Sunday and had it in my hands by Tuesday moring.. AMAZING. I am so impressed and would definitely DEFINITELY use mResell again
28 July 2020
Unprompted review
Reply from mResell.co.uk
It makes us very glad to hear that you are happy with the purchase! Thank you for your amazing feedback!
I ordered an iMac.
I ordered an iMac on 21 July just before 5pm and by 12am it was already on a DHL plane to the UK and it arrived by 11am on the 22nd July, super fast delivery and the item is amazing condition, honestly put your faith in these guys! Well done!
23 July 2020
Unprompted review
Reply from mResell.co.uk
We are very happy to hear that you are satisfied with us, thank you!
Supportive, Fast, & As Described.
I found the company to be very supportive. I had a little problem at my end in paying for the item and Mresell were very helpful in resolving the issue.
Once the order went through, delivery was very fast. It was delivered to me by a premium courier on the next day. It was very well packaged.
The condition was exactly as described and I am very happy that I got a good deal for my money, & would use them again.
21 July 2020
Unprompted review
Reply from mResell.co.uk
Thank you very much for your feedback! Have a nice day!
Absolutely delighted!
Absolutely delighted with the phone and will be highly recommending this service/ site to friends and family. My product came faster than expected by courier delivery within 48 hours of ordering. Very well packaged and exactly as described. Has saved me a lot of time and money - delighted!
20 July 2020
Unprompted review
Reply from mResell.co.uk
Thank you very much for that kind feedback! It makes us very happy!
The product I received was exactly as shown
The product I received was exactly as described and in perfect working order. Also arrived on the exact date I was told!
20 July 2020
Unprompted review
Reply from mResell.co.uk
We are happy to hear that you are satisfied, thank you!
Good quality product and swift service…
Good quality product and swift service - highly recommended
20 July 2020
Unprompted review
Reply from mResell.co.uk
Thank you for those kind words!
Reply from mResell.co.uk
Thank you for your feedback! It makes us very happy.
I purchased an iPhone which was in very…
I purchased an iPhone which was in very good condition (better than expected given the star rating) with a 100% battery. There was a problem with the charging cable but this was resolved quickly by Mresell. The phone was a present and has been absolutely fine.
15 July 2020
Unprompted review
Reply from mResell.co.uk
It makes us very glad to hear that you are happy with the experience with us, thank you very much!
Great place to buy pre-owned Apple products
Very happy with my latest (3rd) purchase from Mresell. Item as described, good value and delivery service was extremely efficient.
13 July 2020
Unprompted review
Reply from mResell.co.uk
Thank you very much! We are glad to hear that you are satisfied with us.
Excellent company
Excellent company. Excellent phone. Fast delivery! Can not fault product or company at all. Very deserved of 5+ star rating.
13 July 2020
Unprompted review
Reply from mResell.co.uk
Thank you for those kind words, it makes us very happy! We wish you a nice evening.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.