Poorly Run, Poorly Trained, Inept Law Firm
It might sound a bit strange, but I was happy to receive a "Termination of Representation Letter" from Kevin Mitchell of Mitchell Rogers Injury Law, located at 9480 S Eastern Ave, Suite 236, Las Vegas, NV 89123. Located in a strip mall above Einstein Bros Bagel, Kevin Mitchell doesn't know it, but he actually did me a favor.
After only a few days of signing their agreement, I became mortified by the poorly run, ill-trained staff handling my case. The people I came into contact with (because I called them, not the other way round), as it should have been, didn't have a clue what the case was about or what they were supposed to do. Each of them contradicted the other, and no one seemed to know what their function was. From the beginning, and only a few days after signing our agreement, I was already looking for a way out. So thank you, Kevin Mitchell.
Within days, Kevin, Director of Client Care, a clear misnomer, declared himself my case manager in writing, only to be contradicted by Cristal Sanchez, who also claimed to be my case manager. From Cristal, I ended up with someone named Lus, who, quite frankly, sounded as if she didn't have a clue about anything, yet declared herself my case manager. Three case managers for one case, wow, I must be their one and only client, I thought to myself. The total lack of professionalism and amateurish communication made me so nervous that I immediately began looking for another attorney. Thereupon, Kevin Mitchell issues an email resigning from the case. Once again, Mr. Mitchell, thank you. I can only imagine your legal expertise if you trained your staff.
Making matters worse, I never received a single call, text, or any communication from Kevin Mitchell upon signing with his firm, even though his name is on the door. This lack of contact can make others feel neglected and suspicious of the firm's reliability, highlighting how the firm's operations may neglect client needs.
I wish this incompetent law firm the best of luck with their handling of new and existing clientele, though their current approach raises concerns about their professionalism and client care.