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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the products, highlighting the amazing scents and high quality, often comparing them favorably to more expensive brands. Many people are impressed with the fast delivery service and the exceptional customer service, noting helpful and responsive interactions. However, some customers also noted issues with their orders, including items not arriving or receiving incorrect products. There were also occasional complaints about packaging, with some bottles arriving chipped due to inadequate wrapping.

What people talk about most

Product

Customers consistently note positive experiences with product. Many reviewers praise the fragrances,... See more

Quality

Consumers find quality to be positive, with many praising the products as "10/10 top quality" and... See more

Delivery service

Customers generally had positive experiences with delivery service, often praising its speed and efficiency.... See more

Order

Reviewers mention ambiguous feedback about order experiences. Many customers express satisfaction, praising... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the responsiveness and... See more

Based on these reviews

Rated 5 out of 5 stars

Firstly the fragrance, amazing scent signature worthy the sweet soft oud and vanilla just work so well together would highly recommend! Secondly the customer service, again amazing as I was worried... See more

Rated 5 out of 5 stars

Ordered a new release from MrJury and had the added coolness of watching my order packed live on Tik-Tok, arrived the very next day. This is no "influencer" fragrance, performs just as good if not b... See more

Rated 5 out of 5 stars

Genuinely up there with one of my favourite fragrances, didn’t expect it to smell as good as it does Thought 50ml would run out quick but wasn’t wrong about only needing 2-3 sprays, powerhouse fragra... See more

Rated 5 out of 5 stars

Seen alot of content creators selling their own fragrances but they are all dupes and I don't want to smell like everyone else. So I seen MrJury talking about bringing out something different and not... See more


Company details

  1. Perfume store

Written by the company

Mr Jury's is an infusion of scents & knowledge, carefully crafted to deliver you a luxurious experience. Experience luxury through scent, with our unique & long lasting perfume oils & musks.


Contact info

4.0

Great

TrustScore 4 out of 5

526 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 35% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Orders not sent out

Orders not sent out! (Just like all the 1 ⭐️ reviews)No response at all. All emails bounce back! Absolutely 💩!! Give me my money back you absolute 🔔🔚

6 April 2026
Unprompted review
MrJury logo

Reply from MrJury

Hi Simon,

We’ve carefully looked into your review but have been unable to find any record of an order from yourself. Based on this, we believe this may be a mistaken or false review.

If you do have any questions or believe this is an error, please don’t hesitate to contact us at jurysfragrance@gmail.com and we’ll be happy to assist you further.

MrJury

Rated 5 out of 5 stars

Placed an order

Placed an order, nothing been delivered. Tried to contact via social media and also email. No reply. Not looking good

After my initial review, Wayne reached out to me direct via text message and the issue was resolved quickly and hassle free, and went the extra yard personally. Nice touch

22 March 2026
Unprompted review
MrJury logo

Reply from MrJury

Hi Johnny,

Thanks for your review.

We’ve checked all of our social media platforms and haven’t received any messages from you regarding this issue. After reviewing your order, we can confirm that it was dispatched on the exact same day it was placed.

If your order hasn’t arrived, or if it has been lost or damaged in transit, we’re more than happy to either issue a full refund or send out a replacement—whichever you prefer. That’s absolutely no problem for us. We’ve also reached out to you directly so we can get this resolved as quickly as possible.

We take a lot of pride in running our business, from creating our fragrances to ensuring orders are shipped promptly so customers receive them as soon as possible. While we do everything on our end, unfortunately, issues with Royal Mail can sometimes occur, and that’s outside of our control. What we can do, however, is make sure this is put right—and we will.

Please check your messages as we’ve been in touch.

Thanks so much, Johnny, and we’re really sorry you’ve had this experience. We’ll get this sorted for you.

Best regards,

MrJury

Rated 5 out of 5 stars

Brilliant Customer Service

Royal Mail decided not to process a delivery for a week (no fault of Jury). When he realised they’d not delivered on time he text me personally very apologetic and made sure the bottle arrived. Brilliant customer service and the fragrances are genuinely brilliant. Last all day on skin and clothes. He’s got a long term customer in me!

23 March 2026
Unprompted review
Rated 1 out of 5 stars

No fragrance arrived

48 hours tracked? Lies! Ordered my fragrance 8 days ago now and still no sign of it. No contact details on the website to get in touch either…. Do better! I’ve DMd on TikTok and left a comment to no reply. Plus the testers I ordered previously turned up cracked and he did nothing to rectify. Shame as I was really hoping his fragrance would be one I’d order consistently every few months. He’s lost a proper repeat customer in me.

20 March 2026
Unprompted review
MrJury logo

Reply from MrJury

Hi James,

We have checked our system and there is no order from yourself. We also cannot find any messages or emails from you.

Could you please email us directly at jurysfragrance@gmail.com so we can look further into this?

This has baffled us and our team, as we cannot find your details on our system at all.

Many thanks,
Mr Jury

Rated 1 out of 5 stars

I placed an order in november 2022

I placed an order in november 2022. Order no 1714. Never recieved anything but bad excuses from Mr Jury. Even tried to contact him on Tiktok Instagram etc but he blocked me. Would give 0 stars if that could be done.

16 March 2026
Unprompted review
Rated 5 out of 5 stars

Top guy who cares

I ordered a couple of samples and only one arrived so I contacted Mr Jury. He phoned me to apologise and resent my order. Picadilly 14 is a lovely apple scent, fresh and great for warm days. Picadilly Nights is a beautiful date night fragrance with great performance. From a disappointing first impression I'm glad ha resolved the issue with my order so I could smell these wonderful scents, only problem for me is that I keep sniffing my arm!

9 March 2026
Unprompted review
Rated 5 out of 5 stars

I ordered Piccadilly Nights and the…

I ordered Piccadilly Nights and the scent was remarkable. Strong and long lasting!
I sprayed it whilst stood in my wardrobe and it’s been 3 days and the scent is still there!
I also received a couple of samples too with my order, Piccadilly 14 - wow. Will definitely purchase that in the future. Delivery was prompt and well informed too.

14 March 2026
Unprompted review
Rated 5 out of 5 stars

picadilly nights

Swift delivery for picadilly nights, scent is amazing and could easily sell for more due to the quality. Subtle Oud and a cosy Vanilla. Great price great fragrance

15 January 2026
Unprompted review
Rated 5 out of 5 stars

This is a Top company 👌

I've never had such a good response from a company over a delivery. They responded straight away and sorted the situation out immediately. I've not even talked about the product yet ! It's absolutely lovely thanks to my son putting me on to Mr Jury and experience the service and product. Will not be going any were else THANK YOU ! 100% RECOMMENDED from a new fan!

12 March 2026
Unprompted review
Rated 5 out of 5 stars

From Frustration to Loyalty – Mr Jury Made It Right

After my initial concerns about the delay, Mr Jury personally called me to apologise and explain what had happened with the order. It turns out the delays were not within his control, but even so he still took it upon himself to make sure the order was fulfilled properly. He didn’t just resend the original order he also included Piccadilly No.14 as an extra, which I really appreciated.

There was a slight delay when I first ordered, but after speaking with him it was clear he genuinely cared about putting things right. He is a genuinely good guy who clearly doesn’t like to see people disappointed when there’s been a mix-up with deliveries, and he made sure the situation was resolved properly.

I was really impressed with the level of care and effort he took to fix the issue.

Now onto the fragrances themselves… absolutely mind blowing.

Personally, No.14 is my favourite it has a fresh apple note, smells incredibly clean, projects strongly and lasts for a very long time, unlike many other fragrances I’ve tried.

Piccadilly Nights is also fantastic, a proper banger of a scent and again very long lasting.

I’ve been following Mr Jury for quite some time and he’s definitely had an influence on how I choose my fragrances. After this experience and how he handled the situation, I’m happy to say he’s gained a long-term customer in me.

Looking forward to seeing what new additions come to the collection.

Will definitely be buying again.

12 March 2026
Unprompted review
Rated 5 out of 5 stars

Just received a bottle of picadilly…

Just received a bottle of picadilly nights for my husband's birthday and he was so in love. Honestly I think this is the best smelling one yet he has released. The package arrived in good time and was packaged well. Can't recommend enough

2 March 2026
Unprompted review
Rated 5 out of 5 stars

I recently purchased both Picadilly…

I recently purchased both Picadilly Nights and Picadilly No.14 samples and they are both unreal scents!! I could smell them through the packaging they are that powerful! I will 100% be purchasing the full size bottles! 10/10 customer service too.

4 March 2026
Unprompted review
Rated 4 out of 5 stars

Piccadilly Nights & Piccadilly No14

Just received my samples of Piccadilly nights & Piccadilly 14. Not gonna lie, the Piccadilly nights is an absolute banger. Top fragrance without a doubt. Piccadilly 14 is also extremely nice….but…. I find it exactly the same as Lattafas Bade’e Al Oud Sublime, which is a fraction of the price. Just saying.

27 February 2026
Unprompted review
Rated 5 out of 5 stars

Fragrance is insane!

Fragrance is insane!! - I have been non stop buying perfumes for years looking to find the one that gives me everything I want. After so long and so much money spent, I found it. Piccadilly Nights.
Customer service from Mr Jury is like no other! Went out of his way to deliver the perfume straight to my doorstep! Cannot thank him enough. Will definitely keep buying this one of a kind fragrance. Thank you Mr Jury!!

26 February 2026
Unprompted review
Rated 5 out of 5 stars

My partner absolutely loves it

Brilliant service
A member of Mr jury phoned me and made sure it was delivered.
My partner absolutely loves the piccadilly night's 😊
💯 will be ordered again.
So thanks again sharon webb

18 February 2026
Unprompted review

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