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MrLender.com Reviews 14,851

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 1,298 reviews, reviewers overwhelmingly had a great experience with this company, often praising the staff for their supportive and understanding approach. Customers highlight the excellent customer service, noting the professionalism and capability of the team in handling applications and queries. The service is frequently described as fast, efficient, and user-friendly, with many appreciating the quick decision-making and rapid fund transfers. People also found the application process easy to navigate, even for those with bad credit, and valued the clear communication regarding payment options. However, some customers also noted issues with the payment system, specifically being unable to sign in to pay off loans early. A few other people also felt that the company's response to missed payments was overly aggressive, with numerous texts and emails about additional daily interest.

What people talk about most

Service

People report positive experiences with service, often highlighting its speed, efficiency, and helpfulness,... See more

Staff

Customers had positive experiences with staff, frequently highlighting their helpfulness, understanding, and... See more

Customer service

Consumers consistently report positive experiences with customer service, highlighting the helpfulness and... See more

User experience

Customers consistently note positive experiences with user experience, describing the process as quick, easy,... See more

Payment

Reviewers highlight positive aspects of payment, noting that funds are often received quickly after approval,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I really sorry for inconvenience for Mr Lender.... But life is tough give u challenges everyday...... I got mine I terminal/permanent sick but it take time to fixing ..... MR Lender give... See more

Company replied

Rated 5 out of 5 stars

Ellisa was fantastic, really patient, kind, trustworthy and professional. My circumstances needed tailoring and over the course of a couple of days I received my loan. Please be honest in your applica... See more

Company replied

Rated 5 out of 5 stars

Absolutely amazing assistance today! I was only waiting for a rep to answer for about 2-3 minutes, then I got through to KAYA, she was so helpful and efficient. She was understanding and kind and re... See more

Company replied

Rated 5 out of 5 stars

I had a series of events out of my control I lost my daughter to heart failure last year and my partner has been in hospital since last year This caused streams of financial and other documents... See more

Company replied


Company details

  1. Non-bank financial service

Written by the company

MrLender.com is a leading UK-based short-term credit provider


Contact info

4.8

Excellent

TrustScore 5 out of 5

15k reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 98% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service I…

I cant remember the girls name that I was speaking with but she was so helpful & put my mind at ease

7 May 2026
Unprompted review
MrLender.com logo

Reply from MrLender.com

Hi Donna,

Thank you for your 5 star review!

We are very happy to hear you found Mr Lender to be so helpful and reassuring.

Thank you for taking the time to leave us your feedback!

Rated 5 out of 5 stars

Mr Lender understands the financial…

Mr Lender understands the financial pressures that people experience in life so their product is tailored to help ease that pressure.

6 May 2026
Unprompted review
MrLender.com logo

Reply from MrLender.com

Hello,

Thank you for your 5 star review!

It's great to hear you have been so happy with Mr Lender's service.

Thank you for taking the time to leave us your feedback. We greatly appreciate it!

Rated 5 out of 5 stars

I have just spoken to a very helpful…

I have just spoken to a very helpful lady about my late final payment. She has helped and advised me , and put my mind at ease. Excellent service. Joanne.

6 May 2026
Unprompted review
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Reply from MrLender.com

Hi Joanne,

Thank you for your 5 star review!

It's great to hear you have been so happy with the service provided by Mr Lender.

Thank you for taking the time to leave us your feedback, it's greatly appreciated!

Rated 5 out of 5 stars

Very good all round fast discussion and…

Very good all round fast discussion and founds arrived within an hour 👍👍👍

5 May 2026
Unprompted review
MrLender.com logo

Reply from MrLender.com

Hi Jamie,

Thank you for your 5 star rating!

It's great to hear your feedback regarding Mr Lender's service.

Thank you for taking the time to leave us your review, it's greatly appreciated!

Rated 1 out of 5 stars

Because I have autism and adhd and i…

Because I have autism and adhd and i have family supporting me to pay my bills and making sure its all paid Mr lender has refused me a loan that's discrimination I've waited since yesterday to get answers and I've only now had a email saying sorry can't offer you a loan at this time that's disgusting I will be taking this further as I was asked several questions about my autism and adhd and why I have support to pay my bills I was never asked that before hand but soon as I mentioned I have autism and adhd I get told I can't have a loan. Many thanks simon nottle

5 May 2026
Unprompted review
MrLender.com logo

Reply from MrLender.com

Hi Simon,

We are very sorry to read of your one-star review and we wish you well with the personal circumstances you have disclosed.

We are sorry that you have been dissatisfied with our assessment questions. As a responsible lender, Mr Lender conduct thorough checks to ensure a loan is both affordable and sustainable.

We would never intend to cause any of our customers distress, it is always our aim at Mr Lender to provide a professional service at all times.

Although, Mr Lender were unable to proceed with your application on this occasion it does not mean you will be ineligible indefinitely, please visit your online account page to check eligibility for the future bearing in mind our re-loans will always be subject to further credit and affordability checks.

We are unable to discuss your account on a public forum such as Trust Pilot. Therefore, we politely ask that you contact Mr Lender directly should you wish to discuss this matter further.

Thank you, Mr Lender.

Rated 5 out of 5 stars

I’ve used MrLender to build up my…

I’ve used MrLender to build up my credit score and it’s absolutely worked. Their APR is fair, and they are fair and accurate with their lending amounts.
I will repeatedly use MrLender simply because they’re good!

5 May 2026
Unprompted review
MrLender.com logo

Reply from MrLender.com

Hi Luke,

Thank you for rating us 5 stars!

It's great to hear you have been so happy with the service provided by Mr Lender.

Thank you for taking the time to leave us your feedback!

Rated 5 out of 5 stars

Very quick and helpful in a time of…

Very quick and helpful in a time of need I recommend Mr lender

4 May 2026
Unprompted review
MrLender.com logo

Reply from MrLender.com

Hi Layne,

Thank you for your 5 star rating!

It's great to hear you would recommend Mr Lender to others.

Thank you for your feedback!

Rated 5 out of 5 stars

Kaisha was amazing!

Kaisha was amazing!! For me it was a worrying time being in arrears. I tend to hide away from things and bury my head in the sand. ADHD makes addressing issues very difficult. I plucked up the courage and made the call. Kaisha answered and made me feel so comfortable. Kaisha was understanding and very patient whilst I blurted my life story. I don’t open up to many people but Kaisha was just so nice and understanding. She made me feel so at ease.
I really hope Kaisha gets recognition for this.

4 May 2026
Unprompted review
MrLender.com logo

Reply from MrLender.com

Hi William,

Thank you for your 5 star review!

It's great to hear you have been so happy with the service provided by Kaisha. We will ensure your kind feedback is passed onto her.

We are very happy to hear that Kaisha made you feel so comfortable and was understanding.

Thank you for taking the time to leave us your review, it's greatly appreciated!

Rated 5 out of 5 stars

Genuinely wanted to help me

Star was extremely friendly and put me at ease in a stressful situation. She kept me calm and created a plan for me. Thankful for her support

4 May 2026
Unprompted review
MrLender.com logo

Reply from MrLender.com

Hi Louise,

Thank you for your 5 star review!

It's great to hear you have been so happy with the service provided by Star. We will ensure she receives your kind feedback.

Thank you for taking the time to leave us your review, it is greatly appreciated!

Rated 5 out of 5 stars

Amazing from start to finish couldn’t…

Amazing from start to finish couldn’t be happier again thank you

4 May 2026
Unprompted review
MrLender.com logo

Reply from MrLender.com

Hi Richard,

Thank you for rating us 5 stars!

It's great to hear you have been so happy with the service provided by Mr Lender.

Thank you for your review, it's greatly appreciated!

Rated 5 out of 5 stars

The service was quick and easy

The service was quick and easy. Everything done online not too much paperwork. The underwriters were kind and helpful

3 May 2026
Unprompted review
MrLender.com logo

Reply from MrLender.com

Hi Gaone,

Thank you for your 5 star review!

We are very glad to hear you have been so happy with the service provided by Mr Lender.

Thank you for your feedback!

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