Mrocasino Reviews 3,310

If I could give less than 1 star I would. They refuse to pay out anyone. I sent them more documents than they asked for, they sent me an email asking me to record myself walking around the exterior of my house. Then claimed my New Jersey license was invalid and that I used photo shops I read many reviews saying they sent the same email to them. Money was “appropriated” from my account, stolen basically. I am currently recording the entire process this time to make sure I get paid out. If I don’t no one will be able to play there in the future. Update, they just voided all my winnings yet again.

As a Platinum-level player across multiple online casinos, my experience with Mr O’s was extremely disappointing and concerning.
They advertise a $10 daily coupon, but it’s not automatic. You must contact support every single day just to receive it, which is already inconvenient and misleading. Even worse, support is inconsistent:
Some agents honor the coupon
Others pressure you to make a deposit instead. I was even told I was violating rules by using a daily coupon repeatedly, which makes no sense. The situation escalated when support falsely accused me of having multiple accounts, despite the fact that I had already verified my ID and was in the process of a VIP transfer.
Most concerning of all, I screenshot support telling me I would not receive any more coupons unless I made a deposit. Conditioning a daily promotion on making a deposit feels extremely inappropriate and raises serious concerns.
As a VIP/Platinum player, I expect:
Consistent promotions
Professional support
No deposit pressure
No false accusations
Unfortunately, Mr O’s failed on all fronts. I recommend players proceed cautiously, especially if you value fair VIP treatment.

Rigged gaming they Take take take take take take take NEVER will you win... free games freeze and don't get awarded DON'T waste your money I'm telling you.

Customer service was rude.

Wow, I was gonna rate these guys rather high felt like a good casino easy to deposit supposedly easy to withdraw and they are really generous with their promotions.

So generous that for new users like me I got a free $10 chip every day for like five days or 10 days or something like that, was a max cash out of 30 bucks.

Well, tonight I hit that I played through my balance and requested a withdrawal and I have also deposited money myself into my account once or twice.

They denied my request because apparently deep in their terms and condition conditions you can't use more than five consecutive bonuses without corresponding deposits, even though it's literally a new user bonus to give you a free $10 chip every day for like 10 days...

I was going to rate them really well I was really enjoying this place but I think the practice like this is shady and disingenuous and it's really too bad because here I thought I found another good one where I'd be more than happy to put my money and especially when I got paid later in the week

Probably still a young casino but the games are just boring and cheaply made, no real providers they're all there own made games which isn't a problem but the selection is very slim and the features are mostly basic with not much depth.

Withdrawal methods are terrible to, only 2 selections but the deposit has like 8.

The rtp seems alright though, but never got a hit over $30 from 25 cents where as other websites, I might hit in the 40-120 range

From the looks of it, at least they pay though but personally I won't be sticking around.

Do not play!
This right here!!!! Waste of like 6 hours!
⬇️
Payment
Reviewers mention negative feedback about payment, with many expressing significant frustration over withdrawal issues. Customers report that winnings are frequently denied or voided due to various reasons, such as alleged bonus abuse, not making enough deposits, or playing restricted games. Some also highlight difficulties with the KYC process and unexpected fees. While a few users noted easy and fast withdrawals, the overwhelming consensus points to problems with receiving payouts.

Created with AI, based on reviews

I won $30 on free spins. I made a deposit about a week ago and the policy has always been no withdrawals if you have utilized more than 5 free spin gifts. Today I requestd my withdrawal and was denied. I am told the policy has changed. Now you can only have 2-3 free gifts! Which is it, 2 or 3? Seems a little unclear to me. Needless to say, I am done gambling here. They should have notified their players of this change. Its too bad, this casino used to be one of the good ones.

Overall good experience

I love this casino. Easy fast withdrawal and nice customer support.

I play all around the web, Casino style and also Sweeps sites. Haven't had any issues here, and have cashed out. I did pop the 5 freebie rule once, though that was on me, haven't had any other problems. RTP doesn't seem any worse than any other site to me, and I have played a number of them. I have hit more than a few thousand here, but haven't had an issue with 2-3k withdrawals either. All in all, safe site to play on for these slots, not much else I'm looking for.

All these side casinos were good for a little bit for me.. gotten worse and worse my goal is to stop playing these ones now.. way too stupid scammy on RTP. Deposits.. they will say you have cashed out too much grinding the freebies and screw you around on it.. same with there eternal slots detective and all there little side casinos.. I wish I never even joined at this point after another deposit I think this one was my last..

one of the worse I untrustworthiness games I've ever played in my life .... reels go fast af... fast fast then no matter how much you deposit on one game it rarely pays in a bonus game,

I gave them a two just because I did not want my one star to not be impactful. This establishment is deceitful, and I have had hours upon hours wasted by following their play through guidelines. Once I make it through their exponentially higher than most like establishments play through and request a withdrawal on more than one occasion they have lied and said that it was declined because it was won on a free spin promotion. Considering that is the reason for the promotion is to engage what used to be a loyal patron, is not what they use it for because you cannot win with them. They are notorious for dangling a golden carrot. Shame on this establishment and EVERYONE HEED MY WARNING - STAY AWAY FROM MR. O, ETERNAL SLOTS & ANY AFFILIATE. SHAME on them for being so greedy and against the customer.

I just feel like there is no win unless you use a bonus then you have ridiculous playthroughs

Mr. O casino still operating in California has multiple times taken deposits and denied me withdrawal and denied Wii Ning based off deposit to winning ratio. I have had a horrible experience with this company. Honest review.

I recently came across this online casino and decided to give it a shot. I created my account. I uploaded photos of my driver's license, my utility bill for proof of residence and then a photo of myself to compare with my license. My account was successfully verified with no problems whatsoever.
I played for several hours having the game up to over $900 at one point. I decided to cash out at $136. I attempted to redeem my winnings and I get an email saying that my redemption was denied because there was 1 other account in my name. I immediately contacted live chat an explained to the representative that I just recently discovered this casino and that it was not opened by me. I then asked if the other account was verified and they said no. I then said well that should tell you right there that it was someone other than myself because they were unable to verify the account. The representative rudely tells me that I broke the rules so the casino was taking back my winnings. Basically, I was robbed by the casino of my winnings. If there was issues with my account then why did it verify me successfully an all that process? I want this made right because this is completely ridiculous, unprofessional, and wrong!

I got the sign up bonus and I ended up getting up to $250. When the playthrough was up they took $150 from me and told me that because it was a bonus that I won all this on I could only withdrawal $100 of it and they wiped the other hundred and fifty off of my account completely gone. Then I got it back up to $200 and I decided I wanted to take out a little bit of it and instead of letting me withdrawal the 100 like they told me originally that I could do they took the entire $200 and said that I didn't make a deposit within 7 Days of getting the sign up bonus so therefore it is forfeited and they took every single dollar. Although no one told me I had to make a deposit within 7 days. Otherwise I would have. Also they only let you withdraw and Bitcoin or cryptocurrency.

❗ Complaint Summary:
We are submitting this formal complaint due to MrO Casino’s repeated failure to uphold transparent, fair gameplay and customer support practices. These failures include abusive bonus enforcement, ambiguous rule changes, technical avoidance of player questions, and denial of winnings/withdrawals without justification or providing clear proof when requested.

🔍 Detailed Issues:
Misleading Bonus Terms:

MrO Casino claims players violated a “5-bonus rule” that supposedly prohibits claiming more than 5 bonuses in a row without depositing.

However, affected players did deposit between bonuses and did not exceed 5 bonuses without deposits.

Support refused to clarify the rule or provide any written log or timestamp of bonus use.

No Access to Proper Terms:

Multiple requests for the exact bonus T&Cs were ignored.

Instead, agents repeatedly asked for usernames and country info, avoiding the original question.

No direct links to the rules were shared, and some terms appeared to change mid-session.

Chat Support Malpractice:

Chat support ignored bonus-related questions.

After generic greetings, chats would end abruptly or close after 1–2 minutes of silence.

This happened multiple times, even after clearing cookies and restarting sessions.

After further attempts, players were blocked by IP/device from accessing support entirely.

Unjustified Account Blocks:

Players were denied chat access without warning, right after requesting clarification about unclear terms.

This blocking behavior is unprofessional and appears designed to avoid accountability.

T&C Changes Mid-Play:

Several players experienced retroactive enforcement of bonus conditions such as: max bet rules or win caps AFTER gameplay had already started.

Terms were not clearly disclosed before acceptance or were altered during active play.

🛠️ Requested Resolutions:
Immediate clarification of the “5 bonus rule”, including whether deposits between bonuses are required to prevent disqualification.

Reinstatement of access to live support for blocked players.

Cease using IP/device blocking to avoid dealing with T&C inquiries.

Full review of affected accounts and restoration of voided winnings, unless clear and timestamped proof of violation is provided.

Public update to T&Cs, ensuring all promotional terms are clearly written, stable, and non-retroactive.

A response within 10 business days, or this matter will be escalated to external regulatory platforms and review sites.

Sincerely,
The Players

I won a contest that Mr. o had put on on their telegram page. It was a refferal contest. The winner received 500 dollars, 30 days of VIP status and 300 spins. I won said contest and have yet to receive anything for my winnings and all I have gotten from them is that the process is still ongoing and I’ll receive and update. It’s very clear here that they have no intentions of refilling their end of the agreement. I would be weary of this casino. They lie and manipulate and basically scam and trick people. Do not play here. Yabby casino is more legitimate than this casino