Honest review. They do pay out. Takes longer than your mainstream bookies. My only issue is the website and app are terrible. Log you out every few seconds. Doesn’t load, really slow this reaso... See more
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Terrible website, looks like it was made by an amateur about 20 years ago. Awful jpeg of a poker chip with white edges spins on the screen, giving an incredibly amateurish vibe. Also, you are c... See more
Run a mile from this site huge headache all round. Terrible slow dysfunctional website. They choose when you can play at Mr Play buffering the website so you cant place a bet the majority of the time,... See more
I've had £650 in my account since 24th November my bank keeps declining my money but when it bounces back to mr ripoff it doesn't even show so I can add another card I've been on this site for 2 yea... See more
Company details
Information provided by various external sources
mr.play is the ideal online casino to have a fun time playing casino games such as slots, roulette and blackjack while enjoying huge bonuses and more.
Contact info
Malta
- mrplay.com
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Biggest win out of £100 staked was £6
Biggest win out of £100 staked was £6. Again should have read the reviews. This site is unbelievably predictable at losing. Got the bonus on fishing frenzy and won £0. Never known it. Then you read it’s connected to Malta and question the authenticity of the casino. Don’t waste your money. Stay off.
the newest way tothe newest way to get scammed and angry in the first 10 mints stay away danger get scammed and angry…
the newest way to get scammed and angry in the first 10 mints stay away danger
Give up betting before using this lot!
I wish I had read the reviews of this company before signing up! They take a % on all deposits and withdrawals and won't let you withdraw until you have uploaded every bit of personal data in unlikely photographs, each being rejected for spurious reasons. Literally no other site does any of these things to their customers. I wonder if I will ever get my winnings from them.
Don't attempt to try lodge money with…
Don't attempt to try lodge money with this crowd.. they steal your money and details
Played 1000 and still never won nothing not even a bonus
Played 1000 and still never won not even a bonus
450 pounds on one game and not a single…
450 pounds on one game and not a single feature disgusting
ripped me off 3132 dallors when i put…
ripped me off 3132 dallors when i put alot of money in this sight i just want my money so sick someone help
Probably the worst casino and bookie I…
Probably the worst casino and bookie I have registered with. Withdrawals take forever and their site is awful slow. Literally, any previous negative reviews are spot on
Avoid like the plague this site and…
Avoid like the plague this site and there network sites are on the edge of being fraudulent. Never known so little payouts. Game interruptions. Logs you out all the time. They flood you with emails about offers everyday but you’ll never win of them. Safer gambling is a joke. And to top it off after months of spending thousands with minimal if not any withdrawals they will close your account because one the accounts was linked to an account that was self excluded 6 months ago. Shame they didn’t close it on day 1. Don’t be a clown like me.
Where do I find what game I have free…
Where do I find what game I have free spins on??
No I shouldn't have to take a photo of…
No I shouldn't have to take a photo of my face for £50 pay out. Humiliating
Where do I start...I played for weeks…
Where do I start...I played for weeks no problems and finally I won. Or did I?
As my withdrawl is still processing since 26th October on 27th October they wrote to me saying all documents ID a.d everything they needed was verified and all was good to go.
Today I get live chat asking me to verify documents again. I sent over SS of the chat I had on 27th saying everything verified then they come back with another excuse.
What's worse is they charging me £10.74 to withdrawl and its been 8 days processing.
Once I'm paid I will delete account and never use again.
Live chat pointless they tell you everyday they will email you back since this withdrawl I had 0 emails.
Take your money elsewhere and don't fund this place unless you want to wait weeks possibly years for a payout
To be fair to them..... no I haven't got anything
On the plus side, Live Chat is answered promptly (not that they'll be able to help you with much) and my withdrawal was eventually honoured (after 8 days), but I found many issues with this book.
The biggest annoyance was the withdrawal process. I don't have an issue with providing verification documents, but to request a photo of you holding your ID AND bank card is ludicrous and just gives them an excuse to reject your documents for being 'blurry' or 'low quality'. Not that they will bother to tell you this until you chase them - the documents are simply removed from the portal. It's hard to come to any other conclusion than they are trying to make it as difficult as possible to withdraw any of your money.
And you'll be lucky to have any money to withdraw in the first place. Not only are the sportsbook odds terrible, you are charged to deposit AND withdraw and can only withdraw in whole £'s, so say you have £29.99 in your account you'll lose £1.99 of that. I actually had a small bet in the casino to take my balance slightly over £30 on the basis that I would have lost the money anyway.
Speaking of the casino I'd had a win on some free spins, but immediately gave up on the WR on realising they were taking real cash rather than the bonus balance. I also did not receive one matched sportsbook offer - which was slightly misleading when it specifically referred to 'today's offer'.
As others have said, the website is terrible. Aside from the performance, you will frequently be directed to 'Error! Page not found', or a bonus link bearing the legend 'UNDEFINED'. Surely all those deposit fees could go towards some beta testing?
It is hard to see how this book will last long when there are so many better places to go.
It will literally take thousands off…
It will literally take thousands off you regardless to your stake, unless you can afford to lose all your money on a weekly basis, I'd seriously avoid
Worst betting site ever
Worst betting site ever ! Charges on all transactions and shady dealings with the bonuses. Avoid !
To be hounest don’t know what all the…
To be hounest don’t know what all the negative comments are about I deposited 20 pound and won 300 withdrawn they requested documents I submitted what they required at the withdrawal time took less then 24hours great bonus pay outs overall a brilliant casino 10/10
Casino seems good, pending withdrawal
Casino seems good, lots of bad reviews tho. I have currently got a withdrawal request for £600 so will be back soon to let everyone know wether it’s legit or not!
Mr play freespins always say there is a…
Mr play freespins always say there is a problem so you never get them total con
The site is having difficulty in paying…
The site is having difficulty in paying the money. I haven't paid your 50 euro money for more than 5 days. They keep you waiting. I don't understand. What is the reason why they don't pay?
kamal045
So far so good not sure why all the…
So far so good not sure why all the negative reviews sounds like sore losers to me opened an account yesterday withdrawn £1950 in my bank the next day and I’ve got 2 other withdrawals pending for £250 and £150 will update when I receive customer service is brilliant a good site all round
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