Mrs. AliceReviews 

I love my hot air balloon! It's a lot bigger than I expected. It is really nice quality and it came much more quickly than I was expecting. No hassles and I will order again

I ordered from this company over two weeks ago and the item (which were not a pre order item!) has not shipped yet. I’ve contacted them via their website (there is no customer service phone number) and I only had one reply that says they are very busy??? Have contacted them several times since then and no reply. I also tried to use the chat on the website and didn’t even get a response from AI!!! So disappointing because I have gotten things from this company before, but something shady is definitely going on now. BEWARE!!!!!

I have been a client of Mrs Alice for several years and am yet to be anything but entirely satisfied. From the choices to the delivery, from the packaging to the unwrapping I am always extremely happy. Bravo to the whole team!

Excellent customer service after a slight hitch with my order! They handled it quickly and well. I’d prefer if they had a phone number so you could actually speak to someone but maybe that’s asking too much these days. 😊

Service is amazing. Packaging is amazing and beautiful. Products are always first class and stunning, I love this brand so much! Thank you

Beautiful package, love the candleholders

The packing beautiful, the product beautiful. Thank you very much

First, I absolutely love the items at Mrs. Alice. They are beautiful, whimsical, and make me happy. The only problem is once you order them, they do not arrive on time or at all. On three separate occassions, I have ordered something only to be told it is out of stock and was accidentally sold to me. On one of those occasions, I waited a month for the item (a Christmas present that ended up arriving in late January), and the other two times, I wound up having to get a refund after waiting several weeks. That left me scrambling again since both times they were birthday gifts. I must be a moron for trying that third time, but the items are just so appealing. Well, three strikes, you’re out at this point. As much as I love the goods, I cannot take the hassle, and customer service, while efficient was completely unconcerned and uncaring about the trouble I was caused. Good luck.

UPDATE - Thanks for your reply. I think the disconnect with your company is very fixable. It seems that whatever department is responsible for keeping track of inventory and how many items are in stock for sale is lagging way behind consumer demand. Items that are out of stock should not be listed for sale on the site any longer. I have found I have ordered items days after I was later told were out of stock. Also, the customer seems to have to reach out to you at least a week after hearing nothing about the progress of their item through your system, and that does not gain you the trust of your customers. Each time my items were delayed, I only found out what was happening by reaching out to you. I was never informed of a delay otherwise. I would love to see these issues corrected so I could order from you with confidence. As it stands now, I am afraid to order an item because my money will be taken but the item may or may not arrive. How about not taking the money until the item is actually shipped? Truly, I would love to continue to do business with you as your items are absolutely charming. I am telling you all of this, not to complain, but so that you can see what your customers are experiencing. I am sure for every 1 customer writing to you, there are 10 who have just given up without saying anything at all. I would love to see you succeed. I wish there were a way I could share pictures of the charming accents you have added to our rooms with the items I did eventually receive. Thanks

Excellent service from Mrs Alice. There was a small issue with the product, but it was dealt with promptly and professionally. Very trustworthy company with outstanding customer care. I would happily recommend them and will definitely be purchasing from them again. Thank you!

I am now the proud parent of a beautiful family of pink storks .
Fantastic customer service, professional and loved the gorgeous packaging.
Already have more fabulous essentials! In my basket.xx

Lovely. Some of my plates are much darker than others but still ok
✅

I had a question regarding an answer from a couple of years back and they were very quick and helpful in getting me an answer

Beautiful parrot lamp, beautifully packaged and arrived very quickly. Thank you 😊.

Very pleased with the candlestick parrots, quick delivery, and the box they came in was quite wonderful....a keeper. As I am English pleased to see Mrs Alice doing business in the USA.

20 stars! I love your unique products. The parrot candlesticks are so beautiful that I had to have a flock! They look crazy good on my dining room table.

I placed the order on May 22 (14 days ago and still have not received my order.

Very nice package and nice decoration. Fast shipment! 5 stars

Have emailed three times for assistance but no reply
Very disappointing